Kelsey Keeling
Telford,Shropshire
Summary
A driven and adaptable individual on a gap year, seeking employment to build on skills and contribute positively to a workplace team. I bring demonstrated experience in both retail and hospitality environments. I have gained the ability to work effectively under pressure, communicate confidently, and adapt quickly to new settings.
Overview
3
3
years of professional experience
Work history
Retail assistant
Primark
Shrewsbury, Shropshire
08.2023 - 01.2024
- Operated cash registers with accuracy and processed cash and card transactions.
- Took interest in customers' needs and concerns to provide advice and product recommendations.
- Dipped in and out of a range of tasks to support my team to the best of my ability and therefore developed a wide skill set.
- Maintained outstanding till service efficiency during peak hours, reducing customer wait times.
- Displayed energy and enthusiasm in fast-paced environment.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Worked closely with management to train new team members.
Waitress
Gangplank Spirits and Preserves
Banbury, Oxfordshire
07.2021 - 09.2021
- The unusual setting of a narrow boat cafe provides its own set of challenges due to its close proximity. This ensures team work and compromises to be made to overcome this.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Prepared tables for guests and reset tables between customers.
- Attended tables regularly to check customer needs were met.
- Assisted kitchen staff with food prep, dishwashing and plating food.
Education
A-Levels -
Shrewsbury sixth form college
Shrewsbury, Shropshire 09/2023 - 06/2025
GCSEs -
Hadley Learning Community Centre
Telford 09/2018 - 06/2023
Skills
- Cash handling
- Customer Service
- Fast learner
- Confident communicator
- Conflict Resolution
- Stock room management
- Outgoing and enthusiastic
- Food preparation
- Food safety understanding
Timeline
Retail assistant
Primark
08.2023 - 01.2024
Waitress
Gangplank Spirits and Preserves
07.2021 - 09.2021
A-Levels -
Shrewsbury sixth form college
09/2023 - 06/2025
GCSEs -
Hadley Learning Community Centre
09/2018 - 06/2023