Summary
Overview
Work history
Education
Skills
Websites
Accomplishments
References
Timeline
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Kelsey Hillman

Kelsey Hillman

Brackley,Northamptonshire

Summary

Accomplished professional with expertise in B2B client management and complaint resolution, adept at building strong relationships and managing departments effectively. Demonstrates proficiency in rota and payroll management, staff training and development, as well as reporting and analytics. Skilled in MS Office, database management, verbal and written communication, negotiation, sales expertise, KPI management, process optimisation, and performance improvement. Committed to driving business success through strategic initiatives and continuous improvement.

Overview

10
10
years of professional experience
4027
4027
years of post-secondary education

Work history

Customer Services Executive

Bucks Recycling
Buckinghamshire
03.2025 - 09.2025
  • Manage customer service operations for recycling and waste management services
  • Handle B2B and B2C inquiries, ensuring timely resolutions and high satisfaction
  • Coordinate service schedules and logistics to optimize efficiency
  • Maintain accurate customer databases and account management systems
  • Collaborate with operations teams to resolve service delivery issues

Customer Service Specialist

JDE Peet’s
Maidenhead, Berkshire
11.2024 - 03.2025
  • Primary contact for B2B customers including grocers, convenience stores, and wholesalers
  • Managed end-to-end order processes, achieving a 98.5% service level
  • Integrated sourcing, procurement, logistics, and distribution processes
  • Resolved order and delivery issues promptly and accurately
  • Maintained customer data and ensured clear internal/external communication

Business Administrator

Care Concern Group – Floryn House
Yarnton, Oxford
03.2024 - 11.2024
  • Managed reception, prospect inquiries, and resident tours
  • Supported commercial performance by maintaining accurate customer databases
  • Handled staff recruitment, new starter checks, inductions, and payroll preparation
  • Provided HR guidance and maintained training and appraisal records
  • Oversaw rotas, finances, petty cash, and resident fund accounts

Resourcing Advisor

Oxford Health NHS
Littlemore, Oxford
03.2022 - 03.2024
  • Supervised recruitment officers, ensuring quality standards and meeting time-to-hire goals
  • Delivered full recruitment services from approval to appointment
  • Maintained expertise in NHS recruitment systems (NHS Jobs, ESR, e-recruitment)
  • Acted as first point of contact for applicants regarding terms, conditions, and salaries
  • Supported continuous improvement of recruitment processes

Trust Services Partner

NHS Professionals
Reading, Berkshire
08.2021 - 03.2022
  • Improved ward efficiency by 50% through process changes
  • Represented organization at recruitment events and contract negotiations
  • Delivered presentations and maximized user engagement in campaigns
  • Provided senior management with staffing advice and recruitment expertise

Internal Recruiter Manager

Blenheim Recruitment
Oxford
10.2020 - 07.2021
  • Sourced candidates, designed referral programs, and forecasted hiring needs
  • Conducted interviews, managed recruitment budgets, and implemented diversity initiatives
  • Automated onboarding and payroll processes to improve efficiency
  • Ran social media campaigns, increasing sales by 80%

Recruitment Consultant

Hays Recruitment
Oxford
05.2019 - 09.2020
  • Managed full recruitment cycle from advertising to placement
  • Built relationships with new and existing clients and candidates
  • Negotiated offers and managed candidate placements successfully
  • Enhanced recruitment processes for greater efficiency

Emergency Medical Services Roles

South Central Ambulance Service
Bicester
01.2016 - 05.2019
  • Dispatcher (2018–2019): Directed resources during emergencies, maintained 100% data accuracy in CAD systems
  • Dispatch Assistant (2017–2018): Supported dispatchers, monitored response times, improved efficiency
  • Emergency Call Taker (2016–2017): Handled 999 calls, prioritized emergency responses, provided compassionate caller support

Education

HND in Photography - Distinction

Oxford & Cherwell Valley College
Oxford

Functional Skills Level 1 in English - undefined

Oxford & Cherwell Valley College

GCSEs - A–D

Bicester Community College

City & Guilds Creative Sketchbook Certification - Photography

City of Oxford College
Oxford

Skills

  • B2B client management
  • Complaint resolution
  • Relationship building
  • Department management
  • Rota and payroll management
  • Staff training and development
  • Reporting and analytics
  • MS Office proficiency
  • Database management
  • Verbal and written communication
  • Negotiation skills
  • Sales expertise
  • KPI management
  • Process optimization
  • Performance improvement

Accomplishments

  • Achieved 98.5% customer service level at JDE Peet's
  • Improved ward efficiency by 50% at NHS Professionals
  • Increased sales by 80% through social media campaigns at Blenheim Recruitment
  • Maintained 100% accuracy in emergency dispatch operations
  • Successfully managed recruitment processes across multiple NHS directorates

References

References available upon request.

Timeline

Customer Services Executive

Bucks Recycling
03.2025 - 09.2025

Customer Service Specialist

JDE Peet’s
11.2024 - 03.2025

Business Administrator

Care Concern Group – Floryn House
03.2024 - 11.2024

Resourcing Advisor

Oxford Health NHS
03.2022 - 03.2024

Trust Services Partner

NHS Professionals
08.2021 - 03.2022

Internal Recruiter Manager

Blenheim Recruitment
10.2020 - 07.2021

Recruitment Consultant

Hays Recruitment
05.2019 - 09.2020

Emergency Medical Services Roles

South Central Ambulance Service
01.2016 - 05.2019

Functional Skills Level 1 in English - undefined

Oxford & Cherwell Valley College

GCSEs - A–D

Bicester Community College

HND in Photography - Distinction

Oxford & Cherwell Valley College

City & Guilds Creative Sketchbook Certification - Photography

City of Oxford College
Kelsey Hillman