Summary
Overview
Work history
Education
Skills
Timeline
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Kelsey Evans

St Albans,England

Summary

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

6
6
years of professional experience

Work history

Service advisor

Palmers motor company
Hemel Hempstead, England
03.2023 - Current
  • Calculated costs, processed payments and provided receipts.
  • Consulted with mechanics for necessary repairs and provided cost estimates to customers.
  • Checked insurance coverage to verify out-of-pocket costs.
  • Responded to customer requests with friendly, knowledgeable service and support.
  • Delivered high sales performance within budget to strict deadlines and targets.
  • Booked appointments and managed vehicle drop-off pick-up.
  • Oversaw workflow and schedule of dealership to entail smooth process.
  • Handled high volume calls to address customer inquiries and concerns.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Processed invoices and payment runs with complete accuracy.

Trainee manager

Juicy vapes
Hemel hempstead
04.2022 - 03.2023
  • Manager role , being responsible for opening and closing shop, key handler, stock intake and making orders.
  • Utilised exceptional interpersonal and problem solving skills to resolve customer and staff issues quickly and smoothly.
  • Worked closely with mentors to enhance leadership and managerial skills.
  • Introduced customer loyalty program to increase repeat business.

Sales and customer care advisor

Bourn leisure
Hemel hempstead , Hertfordshire
04.2018 - 02.2023
  • Delivered exceptional customer service, addressing customer queries and handling customer complaints.
  • Built rapport with new and existing customers to boost client retention.
  • Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
  • Handled high volume calls to address customer inquiries and concerns.
  • Selling UK breaks , dealing with admin, sales and customer care.
  • Registered customer information on database to retain accurate record and enable tracking history.
  • Demonstrated courtesy, respect and patience in dealing with customers to comply with company policies and procedures.

Education

GCSEs -

Hemel Hempstead secondary school

Skills

  • Customer service
  • Repair planning
  • Payment processing
  • Safety awareness
  • Complaint resolution
  • Sales expertise
  • Reporting and documentation
  • Communication skills
  • Leadership
  • Time management
  • Customer-focused
  • Problem-solving

Timeline

Service advisor

Palmers motor company
03.2023 - Current

Trainee manager

Juicy vapes
04.2022 - 03.2023

Sales and customer care advisor

Bourn leisure
04.2018 - 02.2023

GCSEs -

Hemel Hempstead secondary school

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Kelsey Evans