Summary
Overview
Work History
Education
Skills
Custom
References
Timeline
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Kelsey Appleby

Sheffield

Summary

Dedicated professional with a strong focus on query handling efficiency and a deep understanding of company policies. Demonstrates exceptional data entry speed and proficiency in email correspondence, ensuring seamless communication. Skilled in providing social media support, contributing to enhanced customer engagement. Committed to leveraging these skills to drive organisational success and support career growth within dynamic environments.

Overview

9
9
years of professional experience

Work History

Call Center Advisor

Newsteam LTD
Stoke-on-Trent, Staffordshire
06.2022 - 03.2025
  • Built trust with customers through personalized conversations.
  • Exceeded performance metrics related to call time, quality, and customer satisfaction. Consistently achieve low call handling times.
  • Managed and resolved issues with customers during calls by following determined script.
  • Learned company policies, rules and performance requirements to achieve successful calling metrics.
  • Responded to email queries from customers and advised them in a professional way, following company policy.

Recruitment Administrator

Newsteam LTD
Stoke-on-Trent, Staffordshire
12.2022 - 01.2024
  • Created job ads on social media.
  • Filed and uploaded the contracts of new employees to our system.
  • Reviewed contract phone calls and evaluated them to ensure all important and legal points were clearly stated.
  • Responded to emails of queries from potential employees, and answered any questions they had regarding the vacancies.

Retail Assistant with keyholder responsibilities

Matalan
Wolstanton
06.2016 - 07.2022
  • As a key holder/Duty Manager the role includes managing a group of staff.
  • Ensuring all staff completed tasks, and personally deal with any problems that occurred during the shift.
  • At the end of the day cash up and ensure the store was secure.
  • Built trust and good relationships with all customers, managers and staff.
  • Developed an in-depth knowledge of the store's products and services.
  • Processed returns and exchanges in accordance with company policies.

Education

Bachelor's - Psychology in Psychological Studies

Staffordshire University
Stoke-on-Trent
09.2019 - 07.2022

A-Level - Government and politics

Newcastle Under Lyme College
Stoke-on-Trent
09.2016 - 07.2018

A-Level - Psychology

Newcastle Under Lyme College
Stoke-on-Trent
09.2016 - 07.2018

A-Level - Sociology

Newcastle Under Lyme College
Stoke-on-Trent
09.2016 - 07.2018

GCSE - English, Maths, Science, ICT, French, R.E, History

Newcastle Academy
Newcastle-under-Lyme, Staffordshire

NVQ Level 2 - Level 2 accounting

Mcarthur Morgan
London
12.2024 -

Skills

  • Query handling efficiency
  • Understanding of company policies
  • Data entry speed
  • Email correspondence
  • Social media support

Custom

References available upon request

References

References available upon request.

Timeline

NVQ Level 2 - Level 2 accounting

Mcarthur Morgan
12.2024 -

Recruitment Administrator

Newsteam LTD
12.2022 - 01.2024

Call Center Advisor

Newsteam LTD
06.2022 - 03.2025

Bachelor's - Psychology in Psychological Studies

Staffordshire University
09.2019 - 07.2022

A-Level - Government and politics

Newcastle Under Lyme College
09.2016 - 07.2018

A-Level - Psychology

Newcastle Under Lyme College
09.2016 - 07.2018

A-Level - Sociology

Newcastle Under Lyme College
09.2016 - 07.2018

Retail Assistant with keyholder responsibilities

Matalan
06.2016 - 07.2022

GCSE - English, Maths, Science, ICT, French, R.E, History

Newcastle Academy

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