Kelly Tench
Blackpool,Lancashire
Summary
Dynamic and adaptable professional with a strong foundation in communication, problem-solving, and teamwork. Demonstrates exceptional organisational skills and attention to detail, ensuring efficient multi-tasking and effective planning even under pressure. Confident user of Microsoft Office, consistently proactive and enthusiastic in pursuing career goals with passion.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work history
Operational Production Planner
Ascent Energy Services
Preston
01.2023 - 05.2025
- Coordinating engineers to achieve maximum output and productivity
- Creating purchase orders for sub-contractors and material purchase when required
- Contacting customers discussing requirements and arranging engineer visits
- Stock management
- Update our inhouse and partner companies planning systems as required
- Liaise with other departments to ensure deadlines can be achieved
- Follow company procedures by documenting all call information
- Support sales and other departments
- Prioritising orders in line with KPI's
- Monitor various systems reports to keep the senior management team updated on the departments progress
- General administration tasks
- Investigate engineer aborted jobs
- Execution of plan in timely manor
- Liaise with departments for production targets, releasing of products and sales orders
- Effectively deal with and resolve customer queries and complaints
- Seeking opportunities to upsell products/services
Production Planner
PF Concept UK Ltd
Blackpool
10.2019 - 01.2023
- Responsible for a team of 23 staff
- Build and issue the production plan for production
- Monitoring demand plan and forecast
- Liaise with other departments to ensure deadlines can be achieved
- Ensure the department runs smoothly and efficiently
- Support sales order processing
- Run daily production meetings
- Monitor team members targets to ensure they fall in line with company expectations
- Monitor various systems reports to keep the senior management team updated on the departments progress
- General administration tasks
- Execution of plan in timely manor
- Provide training that team members need, as well as communicate new processes to ensure they are understood and actioned
- Liaise with departments for production targets, releasing of products and sales orders
Order Manager
PF Concept UK Ltd
Blackpool
10.2018 - 10.2019
- Ensure orders are processed efficiently and correctly whilst still hitting my daily targets
- Liaise with other departments to ensure deadlines can be achieved
- Responsible for PF's premium Key Account's, whose customers include top premier league football clubs, banks, and IT software firms
- Raise any discrepancies to the customer to ensure customer credits are kept to a minimum
- Dealing with customer queries via email or phone in a professional manor to ensure they get the best outcome
- General administration tasks
Contracts Executive
Jet2 Holidays
Leeds, West Yorkshire
07.2016 - 07.2018
- Using bespoke Jet2 systems (Juniper, Product Brief, SAPR App, Argent)
- Loading supplier contracts making sure these are processed accurately in a timely manner.
- Use excel daily, inputting contracts data
- Liaising with large suppliers and big hotel chains such as Iberostar/Melia
- Responsible for ensuring contractual payments are made and recovered on time and as agreed with the supplier.
- General administration tasks
- Answering any queries that may come up in other departments as efficiently as possible
Key Account Manager/Regional Co-Ordinator/Credit Control
Kone PLC
Keighley, West Yorkshire
05.2015 - 07.2016
- Customer service (dealing with customer queries/complaints via phone and email)
- Hitting invoicing targets on a monthly basis
- Invoicing relevant jobs and making sure we have the correct details on the systems
- Liaising with service engineers and assigning them jobs to undertake
- Chasing up engineers at customer requests for servicing of the Lift and Escalators
- Transfer any necessary calls to the correct department
- Training team members/new staff on KONE specialist systems
- Credit control
- Travelling to London to attend large client meetings
- General administration tasks
NHS Administrator/111 Call Taker
FCMS (Fylde Coast Medical Services)
Blackpool
08.2013 - 05.2015
- Customer service (dealing with customer queries on the telephone)
- Triage patients to identify their potential problems to ensure they get the best care available to them
- To inform a team leader of any factors effecting delivery of service as soon as they arise.
- Transfer any necessary calls to the correct departments
- To use professional judgement always, and with the support of clinical assessment software, provide skilled and effective assessment of patients, presenting clinical need through telephone consultation.
Education
NVQ Level 3 - Hair and Media Makeup
Blackpool and The Fylde College
Blackpool /2011 - /2012
NVQ Level 2 - Hair and Media Makeup
Blackpool and The Fylde College
Blackpool 01.2010 - 01.2011
GCSE's - Attained 9 GCSE's A-C
St George's Church of England High School
Blackpool /2010 - /2010
Skills
- Excellent communication skills
- Flexible
- Problem-solving
- Adaptable
- Multi-tasking
- Organisation/Planning
- Working under pressure
- Confident user of Microsoft Office
- Teamwork
- Proactive
- Enthusiastic
- Passionate
- Attention to detail
Custom
- Going to the gym/generally keeping fit
- Astronomy
- Cooking
- Sketching/Painting/Drawing
- Travelling
- Learning a new skill
- Playing music
- Going out socialising/meeting new people
- Reading
Timeline
Operational Production Planner
Ascent Energy Services
01.2023 - 05.2025
Production Planner
PF Concept UK Ltd
10.2019 - 01.2023
Order Manager
PF Concept UK Ltd
10.2018 - 10.2019
Contracts Executive
Jet2 Holidays
07.2016 - 07.2018
Key Account Manager/Regional Co-Ordinator/Credit Control
Kone PLC
05.2015 - 07.2016
NHS Administrator/111 Call Taker
FCMS (Fylde Coast Medical Services)
08.2013 - 05.2015
NVQ Level 2 - Hair and Media Makeup
Blackpool and The Fylde College
01.2010 - 01.2011
NVQ Level 3 - Hair and Media Makeup
Blackpool and The Fylde College
/2011 - /2012
GCSE's - Attained 9 GCSE's A-C
St George's Church of England High School
/2010 - /2010
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