Kellyanne Earl
Gloucestershire,UK
Summary
A highly skilled professional with expertise in effective time management, communication, and leadership excellence. Demonstrates strong empathy and emotional intelligence, coupled with strategic thinking and conflict resolution abilities. Proficient in employee training and outstanding customer service, supported by solid computer literacy. Committed to leveraging these skills to drive organisational success and foster a positive work environment.
Overview
19
19
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Reception and Accounts Manager
Clockhouse Vets
Stroud, UK
09.2021 - 01.2025
- Collaborated with veterinary teams to ensure exceptional care across IVC Evidensia practices
- Led and managed team of 9 reception staff to deliver exceptional front-desk service
- Handled practice debt, ensuring adherence to procedures and effective recovery of outstanding payments
- Directed client experience, resolving complaints and enquiries
- Maintained employee records, tracked absences and holidays, and supported appraisals and recruitment initiatives
- Facilitated staff training sessions and encouraged personal development
- Assisted Clinical Director and Practice Manager with IVC incentive delivery
- Promoted events and seasonal marketing campaigns on social media and website
- Led the development of strategic plans to meet client expectations.
- Delivered exceptional client care, resulting in repeat business.
- Coached and mentored teams on best practices to improve customer care.
- Educated customers about company products, services and special offers.
- Maintained high levels of customer satisfaction through effective problem resolution.
- Provided emergency assistance as first aider and fire marshal
- Negotiated customer repayment plans, consistently maximising early payments to reduce debt recovery time.
- Monitored accounts for compliance with established payment plans and flagged those in violation.
- Enhanced customer satisfaction by efficiently processing insurance claims.
- Examined patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered by their policies when applicable.
Committee Secretary and Parent Liaison
Kings Stanley Playgroup
07.2019 - 09.2021
- Creating meeting agendas
- Recording meeting minutes
- Managing Committee action plan
- Issuing invoices and managing government funding
- Managing parent queries and complaints
- Supporting Committee members with fundraising events, recruitment, management of the playgroup, finances and staff
B2B Account Manager
Artificial Images Ltd
Frampton on Severn, Gloucestershire
06.2011 - 06.2020
- Facilitated client interactions with buying teams at top UK retailers
- Created and maintained bespoke product costings to support pricing strategies
- Coordinating with Far East suppliers to plan and schedule international shipments
- Developed and implemented sourcing strategies for innovative product designs
- Created accurate financial projections and targets
- Achieved significant growth in account management
- Planned and supervised work schedules for assistants to maximise productivity and performance
- Collaborated with key departments to streamline production and delivery processes to customers
- Coordinating and guiding client showroom visits
- Developed customised presentations and proposals to align with client objectives and boost sales outcomes
- Produced detailed sales analysis ensuring transparent communication with management
- Achieved high sales performance within budget under strict deadlines
- Maintained excellent knowledge of industry trends to remain ahead of competitors.
- Conducted insightful competitor research to stay ahead of industry trends.
- Placed customer orders, providing guidance on product delivery timeframes.
Live-in Manager
The Old Crown
Uley, Gloucestershire
10.2013 - 06.2014
- Coordinated with suppliers to enhance procurement processes
- Executed various tasks in cellar, bar and restaurant environments
- Monitored food preparation practices, guaranteeing adherence to hygiene regulations.
- Negotiated with suppliers to obtain quality ingredients at excellent prices.
- Implemented new menu options for improved customer satisfaction.
- Oversaw cash handling procedures for secure financial transactions.
- Created welcoming environment and correct ambiance to generate customer loyalty and maintain highest professional standards.
- Led bar and events operations, collaborating with owner to enhance business success.
- Managed daily operations, ensuring smooth running of pub.
- Advised on staff recruitment, providing induction and continuous training of all staff to improve levels of knowledge, confidence and ability.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Maintaining and monitoring guest accommodation for a relaxing guest experience
Assistant Manager
Cotswolds 88 Hotel
Painswick, Gloucestershire
10.2009 - 06.2011
Assistant Restaurant Manager
Calcot Manor Group
Tetbury, Gloucestershire
10.2007 - 10.2009
Customer Service Assitant
Waitrose
Stroud, Gloucestershire
10.2005 - 10.2007
Education
GCSEs - Secondary School
Thomas Keble School
Stroud, Gloucestershire 09.2000 - 07.2005
NVQ Level 2 - Beauty Therapy
Cirencester College
Cirencester, Gloucestershire 09.2005 - 07.2006
Skills
- Effective time management
- Effective communication
- Empathy and emotional intelligence
- Leadership excellence
- Conflict Resolution
- Strategic thinking
- Employee training
- Outstanding customer service
- Computer literacy
Certification
- Safer Recruitment Trained
- Personal License
- First Aid - St Johns Ambulance - Stroud - February 2022
- Fire Marshall - St Johns Ambulance - Stroud - 2024
Affiliations
- Crafting - Art, pottery, jewellery making, macrame.
- Yoga
Timeline
Reception and Accounts Manager
Clockhouse Vets
09.2021 - 01.2025
Committee Secretary and Parent Liaison
Kings Stanley Playgroup
07.2019 - 09.2021
Live-in Manager
The Old Crown
10.2013 - 06.2014
B2B Account Manager
Artificial Images Ltd
06.2011 - 06.2020
Assistant Manager
Cotswolds 88 Hotel
10.2009 - 06.2011
Assistant Restaurant Manager
Calcot Manor Group
10.2007 - 10.2009
Customer Service Assitant
Waitrose
10.2005 - 10.2007
NVQ Level 2 - Beauty Therapy
Cirencester College
09.2005 - 07.2006
GCSEs - Secondary School
Thomas Keble School
09.2000 - 07.2005
- Safer Recruitment Trained
- Personal License
- First Aid - St Johns Ambulance - Stroud - February 2022
- Fire Marshall - St Johns Ambulance - Stroud - 2024
Similar Profiles
Tracy HainesTracy Haines
Branch manager at Brookfield VetsBranch manager at Brookfield Vets
Richard LaxRichard Lax
Security Site Supervisor at Vets Security Enforcement AgencySecurity Site Supervisor at Vets Security Enforcement Agency
SHAWNA RICHARDSSHAWNA RICHARDS
Armed Security Officer at Vets Securing AmericaArmed Security Officer at Vets Securing America