Kelly Ann Bell

• Followed safety protocols, improved overall workplace security, organizing DBS Applications andTaxi Badges.
• Maintained vehicle fleet with maintenance and functional repairs, i.e Services, Taxi Tests, MOT's.
• Communicated with the council regarding new and old taxi plates that would be processed onto the vehicles.
• Coordinated staff training and development opportunities to enhance job-specific skills, i.e Spectrum courses, First Aid
• Tracked transport progress using Quatrix tracker systems, ensured prompt service.
• Managed transport operations to ensure regulatory compliance and reduce fuel consumption with combining routes.
• Scheduled drivers and Passenger Assistants rotas for balanced workload and efficient transport and ensured a better work environment.
• Resolved disputes smoothly, promoted friendly working relationships.
• Kept all company logs and records updated, recording daily details of work performed.
• Participated in recruitment, selection and induction of new drivers and passenger assistants.
• Cross referenced monthly invoices, weekly timesheets and Fuel expenses. Handled incoming and outgoing calls, answering questions, directing calls and documenting messages, answering emails.

Passenger Assistant Role:

• Coordinated with other team members during peak hours managing large number of passengers efficiently.
• Ensured passenger safety by enforcing company policies and procedures.
• Assisted adults, children and disabled passengers, improving their commuting experience from home, school or day centre care.

• Maintained high standards of cleanliness by, dusting, polishing mirrors, sweeping, mopping, and vacuuming floors, within the Medical Centre and Accountants.
• Completed deep cleaning tasks to ensure a sanitary work environment, and working around confidential documents.

• Ensured guest satisfaction by providing high-quality cleaning services at all times.
• Cleaned kitchens, bathrooms and bedrooms thoroughly to achieve high standard finish.
• Provided high-quality cleaning services on 3 and 4 bedroom lodges, working efficiently to meet timeframe demands, supporting other team members with extra lodges.