Kelly Williamson

• Managed daily operations in a fast-paced restaurant, overseeing both front and back of house activities to maintain seamless service.
• Oversaw maintenance and repair of restaurant facilities, ensuring a clean and inviting environment for customers at all times.
• Managed restaurant opening and closing procedures, maintaining faultless establishment security.
• Implemented rigorous cleaning schedules to ensure spotless restaurant and kitchen cleanliness, in line with HACCP standards.

• Prepared and provided nutritious staff meals and provisions to support team well-being.
• Coordinated receipt and rerouting of deliveries to optimise supply flow within Wildlands Hospitality Group.
• Monitored and documented HACCP limits to ensure compliance.
• Assisted chefs in preparing foundational items, ensuring consistency and quality by following recipes and instructions closely.
• Gained expertise in operating advanced kitchen tools in the use of more specialised kitchen equipment.
• Kept the kitchen clean and efficient through regular upkeep.

• Handled customer enquiries via phone and email, providing product advice and technical specifications for faucets and flooring materials.
• Coordinated with logistics team to process customer orders accurately and efficiently, ensuring timely delivery.
• Processed invoices, credit notes, and payments to maintain accurate financial records.
• Checked stock levels and organised warehouse goods for timely dispatch.
• Managed access to store premises as keyholder, ensuring security and proper opening procedures were followed.

Positions held were: -

Troubleshot internet connection, email, software, and hardware issues for customers over the phone.

Facilitated all aspects of day-to-day banking for customers during phone calls as Bank of Scotland customer service agent.