Kelly Webster

· Manage day to day running of ticketing and membership department

· Ensure that Stamford Bridge and Kingsmeadow is fully staffed for men women and academy matchdays.

· Manage sale of non-hospitality tickets for all games

· Manage ticket office phone system

· Ensure all data entry to be precise and have excellent attention to detail

· Manage stadium entry system

· Manage setup of matches/events to be sold via ticketing system

· Manage setup of all overseas matches ticket collection points for supporters

· Implement and manage new membership products for forthcoming season for adult and junior supporters.

· Attend FAPL and UEFA meetings as required

· Monitor stock levels of match ticket, membership and season ticket stock

· Communication of ticket/event information to all areas of the business (including match programme, website, internal departments)

· Liaise with Official travel partner in order to communicate travel times with the ticketing information for each away match

· Liaise with hospitality/sponsorship/players and staff department for their ticket allocation

-Liaise with creative department for new designs for match tickets and seasonal cards for forthcoming season

· Monitor and report on ticket/event sales

· Implement new systems/software upgrades to enable supporters experience of purchasing tickets more efficient

· Maintain the ticketing policy and add requirements from supporters each season

· Work with marketing department to promote ticket sales and memberships

· Manage staff training plan for the team and regular performance reviews of staff. Coach and develop staff within ticketing administrator roles and supervisor roles.

· Maintaining clubs policies and procedures, including Health& safety, Financial Authorisation, Confidentiality and GDPR.

· Ensure that club reconciliations are accurate

· Ensure that seasonal departmental targets and deadlines are adhered too

· Liaise with opposing clubs to ensure the ticketing allocations and prices are agreed and communicated

· Work with marketing department to ensure emails and promotions are communicated with supporters

· Manage external suppliers

· Negotiate with suppliers to obtain the best value and service for the department

· Support the disability and supporters club team as and when required

· Attend the visit football (FAPL mystery shopper meetings)

· Processing and fulfilment of season tickets, memberships and match tickets

· Handle complaints that are issued to the department

· Demonstrating and bringing to life the club values

· Create a safe environment for all young people and vulnerable adults that are attending the club premises and report any concerns to safeguarding lead.

· Ambassador for diversity, equality and inclusion by demonstrating a positive commitment via the above policies and reporting any acts of discrimination through the appropriate channels

· Report any misconduct or suspected misconduct to HR or Security department

· To lead, motivate and develop the team

Ensure all supporter enquiries including telephone, email and post are answered in an efficient and professional manner.