Kelly Wain
Alsager,Cheshire
Summary
Dedicated healthcare professional with a strong foundation in active listening, ethical judgement, and patient advocacy. Proficient in the use of medical software and skilled in communication with vulnerable groups, ensuring effective health education and patient assessment. Demonstrates adaptability to changing situations and excels in multidisciplinary teamwork, consistently making ethical decisions to enhance patient care. Committed to fostering empathy and compassion while advancing career goals within the healthcare sector.
Compassionate and dedicated, bringing strong communication and problem-solving skills essential for Band 5 Staff Nurse role. Proven capabilities in patient care and teamwork, with solid foundation in clinical knowledge. Committed to making positive impact on patient outcomes and enhancing quality of healthcare services.
Overview
16
16
years of professional experience
13
13
years of post-secondary education
Work history
Band 5 staff nurse
University Hospital of North Midlands
Newcastle-under-Lyme, Staffordshire
10.2023 - Current
- Educated patients about their conditions to increase understanding and compliance with treatment plans.
- Improved patient comfort with effective pain management techniques.
- Assisted in the recovery of patients post-operation, contributing to a decrease in hospital readmission rates.
- Respecting Patient Dignity and providing excellent patient centred care.
- Adhering to the NMC Code of conduct
- Administered prescribed medications accurately, minimising potential errors or adverse reactions.
- Maintained accurate documentation of patient records ensuring legal compliance and aiding in efficient handovers at shift changeover periods.
- Delivered high-quality patient care by adhering to nursing standards and protocols.
- Advocated for patients' rights leading to enhanced trust between caregiver and recipient.
- Handled emergency situations adeptly, reducing potential risks to patient health and wellbeing.
- Continually updated knowledge on current nursing practices and policies through regular participation in professional development activities.
- Collaborated effectively with multidisciplinary teams to enhance overall patient care outcomes.
- Provided emotional support for patients and their families during difficult times.
- Maintained the privacy, dignity and safety of all patients, consistently adhering to health and safety policies.
- Upheld patient trust and confidentiality by managing information with discretion, in accordance with data protection laws.
Hospitality Industry Management
Jokers Entertainment Group
Majorca, Spain
09.2009 - 10.2025
- Processed and provided clear, accurate receipts for guest payments.
- Kept reservations systems up-to-date for clear availability management.
- Cash handling
- Provided customer care
- Effective skills and communication working within a team.
Customer services advisor
Air Liquide
Newcastle-under-Lyme, Staffordshire
01.2014 - 08.2020
- Helped to maintain relationships with customer and oversee daily operations and workflow in Singapore and Dubai.
- Recorded and processed customer data accurately.
- Utilised effective listening skills whilst interacting with customers to understand their needs better.
- Trained new staff on customer service protocols to maintain high standards of service across the board.
- Troubleshot product issues for resolution swiftly and accurately.
- Manage and process client and international orders accurately and efficiently and meeting delivery deadlines.
- Identify and resolve operational issues proactively, contributing to improved systems and service delivery.
Customer service representative
Air products
Crewe, Cheshire East
10.2011 - 01.2014
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Processed orders promptly ensuring a positive shopping experience for patients.
- Clear communication skills when speaking to medical professionals regarding an oxygen order.
- Enhanced communication channels through regular updates on company policies and promotions.
- Ensured smooth running of operations with timely preparation of reports.
- Participated in team meetings sharing best practices for improving service delivery.
Education
Batchelor of science - Adult Nursing
Keele University
Keele 09.2020 - 06.2023
Bachelor of Science - Criminology and Social Science
University of Chester
Chester 09.2005 - 06.2009
A-Levels -
Sandbach High school and Sixth form college
Sandbach, Cheshire East 09.2002 - 06.2004
GCSEs - GCSE
Sandbach High School and Sixth Form College
Sandbach, Cheshire East 09.1997 - 06.2002
Skills
- Active listening in healthcare
- Ethical judgment
- Use of medical software
- Communication with vulnerable groups
- Adaptable to changing situations
- Multidisciplinary teamwork
- Ethical decision making
- Patient assessment
- Health education
- Empathy and compassion
- Patient advocacy
- Clinical assessment
Timeline
Band 5 staff nurse
University Hospital of North Midlands
10.2023 - Current
Batchelor of science - Adult Nursing
Keele University
09.2020 - 06.2023
Customer services advisor
Air Liquide
01.2014 - 08.2020
Customer service representative
Air products
10.2011 - 01.2014
Hospitality Industry Management
Jokers Entertainment Group
09.2009 - 10.2025
Bachelor of Science - Criminology and Social Science
University of Chester
09.2005 - 06.2009
A-Levels -
Sandbach High school and Sixth form college
09.2002 - 06.2004
GCSEs - GCSE
Sandbach High School and Sixth Form College
09.1997 - 06.2002
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