Kelly Towers
Central Scotland
Summary
Accomplished professional with expertise in communication, process management, and compliance. Demonstrates strong organisational skills and proficiency in project support, ensuring efficient operations and adherence to regulations. Skilled in relationship building and training delivery, with a proven track record of enhancing team performance through effective reporting. Committed to leveraging these competencies to drive organisational success and foster continuous improvement.
Overview
26
26
years of professional experience
4
4
years of post-secondary education
Work history
Framework Compliance Advisor
Robertson
Stirling
01.2022 - 06.2025
- Led on the compliance of all National Frameworks, ensuring project teams upheld high standards in business practices whilst enforcing strict compliance rules and guidelines.
- Improved average compliance scores across frameworks from 75% to over 96%.
- Led the Framework Gateway meetings, reviewing evidence submitted by teams. Identified areas of non-compliance, leading to timely resolution and prevention of future issues.
- Created strong, supportive, and successful relationships with project teams across the business.
- Turned around least successful region to be one of the most engaged regional businesses, achieving 100% compliance on their projects.
- Created and implemented training programmes for staff to enhance understanding of framework compliance requirements.
- Assisted in compiling and updating project data for the framework team.
- Supported Framework Manager's to mobilise national Frameworks.
Performance Manager
Robertson
Stirling
08.2015 - 12.2021
- Ensured all project teams complied with framework contractual performance requirements and commitments.
- Provided advice, guidance and support to the project teams strategies to achieve framework KPI targets.
- Delivered performance management training to project teams.
- Produced, maintained and implemented guidance and processes to ensure projects complied with framework requirements.
- Identified areas of poor performance or non-compliance and supported project teams to improve.
- Implemented an internal escalation process for areas of non-compliance.
- Produced end of project performance reports and case studies.
Framework Co-ordinator
Robertson
Stirling
08.2013 - 07.2015
- Provided monthly framework project performance submissions (using web based portal), reviewing all uploads and ensuring timely submission of complete data sets for all regional projects.
- Led monthly performance review meetings with all regions across the business.
- Provided training and ongoing support of online web based portal to project teams as well as clients.
- Updated internal project trackers monthly.
- Assisted in the coordination of monthly, quarterly and annual reports.
- Maintained all project documentation, guaranteeing accuracy and accessibility.
- Handled administrative tasks, freeing up time for senior staff members.
Area Support Manager
Aberdeenshire Community Health Partnership (CHP), NHS Grampian
09.2011 - 06.2013
- Operational management and support to the Lower Marr Area of Aberdeenshire CHP, encompassing 2 community hospitals, 4 GP surgeries and a community clinic.
- Line managed Lower Marr Admin Team. Developed strong, positive and trusting relationships with all 10 members of the team.
- Managed projects which ranged from minor works schemes to operational projects.
- Monitored budgets. Authorised invoices and all admin procurement.
- Reorganised admin services at community hospital resulting in significant cost savings and a more effective admin support function to each ward.
PA to Deputy General Manager for Operations & Primary Care
Aberdeenshire CHP, NHS Grampian
01.2010 - 08.2011
- Organised and managed a wide variety of meetings, workshops and other events.
- Assisted in the production of formal meeting papers, reports, presentations and minutes.
- Managed GM's incoming and outgoing post, e-mail and electronic diary on a daily basis.
- Produced action prioritisation lists, assisting the GM to clearly prioritise work on a weekly basis.
Project Support Manager
Health Protection Scotland (NHS)
Glasgow
01.2006 - 12.2009
- Played integral role in the successful roll out of a system for local authorities' food sampling work.
- Assisted with writing annual business requirements and transferring into work packages.
- Produced weekly, monthly and quarterly progress reports for the Project Team and Project Board.
- Delivered training presentations and assisted with hands-on training of a software package.
- Networked and promoted the work of the project by attending two annual industry conferences.
- Organised training events throughout the UK for over 300 councils and achieved high attendance.
- Improved relations, reporting structures and project deadlines working with a key sub-contractor.
Corporate Fundraiser
ENABLE (National Scottish Charity)
Glasgow
08.2001 - 12.2004
- Managed all the charity's corporate accounts with blue chip companies. These relationships generated a third of ENABLE's fundraising targets.
- Delivered presentations to CEO's and Managing Directors to secure beneficial partnerships.
- Sought PR opportunities and produced press releases to launch and highlight partnerships to the public.
- Organised annual corporate fundraising ball, increasing charitable income by 25% each year.
- Managed and coordinated the activities of a corporate committee and volunteers and gained sponsorship for all aspects of the event.
- Successfully adapted and pitched a highly lucrative initiative to another blue chip company.
Events Fundraiser
Grampian Heart Campaign
Aberdeen
08.1999 - 07.2001
- Managed and coordinated multiple, large scale community and corporate events.
- Liaised with leaders in the corporate sector, community and local authorities.
- Engaged with the public, delivering presentations and supervising volunteers.
- Organised a highly successful ‘Golf-a-thon', which involved 60 competitors playing 100 holes of golf, over 6 different courses, in one day. Worked closely with a voluntary committee of senior industry professionals to co-ordinate and deliver this challenging project.
Education
BA (Hons) - Business Studies
Robert Gordon University
Aberdeen, Aberdeen City 09.1995 - 06.1999
Skills
- Communication skills
- Process management
- Compliance expertise
- Project support
- Organisational skills
- Relationship building
- Training delivery
- Reporting proficiency
Travel
Jan-Dec 05 - Year spent travelling and working in New Zealand, Cook Islands and California.
Timeline
Framework Compliance Advisor
Robertson
01.2022 - 06.2025
Performance Manager
Robertson
08.2015 - 12.2021
Framework Co-ordinator
Robertson
08.2013 - 07.2015
Area Support Manager
Aberdeenshire Community Health Partnership (CHP), NHS Grampian
09.2011 - 06.2013
PA to Deputy General Manager for Operations & Primary Care
Aberdeenshire CHP, NHS Grampian
01.2010 - 08.2011
Project Support Manager
Health Protection Scotland (NHS)
01.2006 - 12.2009
Corporate Fundraiser
ENABLE (National Scottish Charity)
08.2001 - 12.2004
Events Fundraiser
Grampian Heart Campaign
08.1999 - 07.2001
BA (Hons) - Business Studies
Robert Gordon University
09.1995 - 06.1999
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