Kelly Thacker
Banbury,Oxfordshire
Summary
Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in timely manner.
Overview
30
30
years of professional experience
Work history
Business Manager
British Microlight Aircraft Association
12.2015 - 03.2025
- The Business Manager plays a key role in running the day-to-day operation of the BMAA administration commitments, health and safety in the workplace responsibilities, and works closely with the Chief Executive and other key staff with membership and other project development
- The Business Manager activity includes:
- Deputise for the Chief Executive Officer in their absence for functional tasks
- Provide administrative services for the CEO, the BMAA Council, sub-committees and volunteers
- O Arrangements for meetings and events
- O Lead activities such as surveys or other membership initiatives
- O Other services as requested
- Provide reports as required to the CEO and the BMAA Council
- Contribute to the development of commercial aspects of the association
- O Review of current contracts and agreements
- O Identify trends and opportunities
- O Develop new areas of business
- Relationship management with BMAA commerce and industry:
- O Schools, instructors, clubs, airfield owners and operators, manufacturers and suppliers
- Develop marketing and promotional strategies and then deliver these activities
- O to increase membership
- O to add perceived value
- Organise and lead a programme of promotional events, including the use of the BMAA Exhibition trailer
- Sale and administration of Microlight Flying and other media advertising
- Management and oversight of
- O the administration office and all its activities, including licence and permit administration
- O BMAA website, including shop
- O Payments to and from the business and preparing financial records
- Record certain staff management information
- Procure office supplies, handling post, managing waste etc
- Facilities management of the office building
- Responsible for General Administration Office Staff activity and day to day employment management
- This includes:
- Staff training
- Task setting
- Work standard oversight
- Holiday planning
Assistant Operations Manager
Premier Inn Banbury
Banbury
02.2015 - 12.2015
- In February 2015 Premier Inn took over the Holiday Inn Express and I was kept on in my same position with a slight change to the title
- The hotel closed for 3 months on 23rd March 2015 for refurbishment and opened again on 3rd July 2015
- During this time I worked closely with the Operations Manager to ensure that all team members received full training to work for Premier Inn
- This involved working with other Premier Inn hotels in a 30 mile radius of Banbury to place our team members with them for on the job training and meeting with the Operations Manager and myself for fortnightly meetings and training
- I also underwent an intensive week long training course to ensure I was familiar with the Premier Inn Brand Standards
- From 26th June 2015 we once again had access to the Banbury hotel and from the moment our focus was to ensure the hotel was ready to open on 3rd July
- A lot of time and effort was put in to ensure all departments were fully operational by opening and the team were comfortable in their new surroundings
- During the next 3 months the hotel was opened in 3 phases and it was my responsibility to ensure that each new floor of bedrooms opened where up to the Premier Inn exceptionally high standard
- Once the hotel was fully open my main focus shifted back to the team we had working with us
- My job role was to conduct one to one development plans with the team and also hold team meetings monthly to ensure all our team were happy and motivated
- I also looked after a lot of the financial aspects of the business from payroll to the weekly and monthly financial checks and audits
- Health and Safety and Fire Safety were also amongst my responsibilities and all staff was trained to the highest standard
- I also made sure I was visible in reception, bar and restaurant areas of the hotel during peak times to assist guests with any questions or queries and also to support the team when required
Guest Service Assistant and quickly progressed to Deputy General Manager
Holiday Inn Express Banbury
Banbury
05.2008 - 02.2015
- I started at the hotel prior to opening and was part of the initial set up team
- I was initially employed as Guest Service Assistant and quickly progressed to Guest Service Manager and then to Deputy General Manager of this busy 120 bedroom corporate hotel with 4 meeting rooms and I held this position for over 4 years
- I was actively involved in implementing the lunch and evening meals menus within the hotel and working with the Food and Beverage staff to produce group dinners and conference lunch buffets
- I accompanied the GM during the last 2 Quality Evaluation Audits and the hotel has passed both of these audits
- During the GM absence from the hotel I have successfully managed the day to day running of the business as well as dealing with External Customers, suppliers and our Head Office
- During the financial year from April 2014 to March 2015 I worked with the GM to prepare for and produce the budget for the hotel
- I have also been involved with 3 changes to the Management Company that runs the hotel on behalf of the owners and I have relished the challenges of change and implementing new procedures and practices
- Duties Included
- Day to Day running of hotel
- Staff Rota
- Staff Holiday entitlement and tracking
- Payroll
- Banking and credit card reconciliations on a daily basis
- Authorising invoices for payment
- Authorising commission payments via IHG Commission Services
- Induction and ongoing staff training
- Liaising with HR and conducting staff disciplinary meetings
- Recruitment and Interviewing
- Budgets and Forecast
- Implementation of lunch and dinner menu
- Guest relations queries and issues
- Dealing with guest feedback within the hotel
- Working with Maintenance department and Housekeeping to ensure hotel standards are of the highest level
- Working with IHG Rewards Loyalty Champion to promote IHG Rewards to all guests
- Green Engage
- IHG Audits and Focus Reports
- Promoting Business Advantage to corporate guests
- Working closely with Sales Executive to ensure year on year rate increases for corporate guests
- Working with Groups and Conference Manager to implement buffet lunch menus for conference delegates
- Updating and authorising all Business Club Rewards
- Completing and actioning any accident reports
Receptionist
Sharp Laboratories of Europe Ltd
Oxford
08.2005 - 04.2008
- Duties Include - Answering all incoming calls from the switchboard and transferring to the relevant person
- Distribution of all incoming post and parcels
- Meeting and Greeting all visitors to the site
- Administration duties include processing all purchase orders from the staff
- Looking after all annual leave requests and keeping the database up to date
- Logging and acknowledging all incoming job applications to pass to HR
- Keeping the company cars services, MOT and Tax up to date
- Also organising any business cards needed for employees
- I also looked after the company's business travel arrangements to Europe, USA and Japan; I book all flights and hotels
- I also book hotels and taxi's etc for visitors to the Sharp offices form Europe, USA and Japan
Customer Services
Marley Building Materials
Derby
01.2005 - 08.2005
- Duties Included - Dealing with existing account holders over the phone
- Processing their orders for roof tiles and accessories
- Dealing with complaints and invoice queries
Lending Servicing Specialist
Egg Banking
Derby
01.2004 - 12.2004
- Duties Included - Dealing with incoming calls from the general public who had queries or complaints regarding their existing loan, Also selling the benefits of the egg loan to customers who also had borrowings elsewhere, so that they could move that the Egg
Travel Consultant
Travelcare
Oxford
04.2003 - 12.2003
- Duties included - Checking availability on various flights and holidays for the general public
- Dealing with customer and suppliers both face to face and over the telephone
- Selling the entire holiday package to the customer including insurance, car parking and foreign currency
- Administration tasks included checking and distributing customer invoices and tickets
Overseas Administrator
Thomas Cook
05.1999 - 03.2003
- Duties Included - Dealing with guest queries and complaints in resort both face to face and over the telephone
- Organising guest transportation to and from the airport and for the different excursions
- Liaising with the UK and the hotel owners in resort to ensure that there were no errors with the accommodation that guests had booked
- Going to the airport once a week to meet and greet the guest and accompany them to their hotel
Travel Consultant
Travelcare
Oxford
01.1999 - 05.1999
- Duties included - Checking availability on various flights and holidays for the general public
- Dealing with customer and suppliers both face to face and over the telephone
- Selling the entire holiday package to the customer including insurance, car parking and foreign currency
- Administration tasks included checking and distributing customer invoices and tickets
Administrator
Oxfordshire Fire Service
Oxford
01.1998 - 01.1999
- Duties Included - Distribution of incoming mail and parcels, Administration such as filing and data input
- Reception duties when required
Foreign Exchange Advisor
Going Places
Oxford
01.1997 - 01.1998
- Duties Included - Buying and selling foreign currency and traveller's cheques to the general public
- Also checking flight availability for customer as and when required if all travel consultants were busy
- Administration tasks such as checking customer invoices and flight tickets
Office Junior
Symm and Company
Oxford
01.1995 - 01.1997
- Duties Included - Distribution of incoming mail and parcels, Administration such as filing and data input
- Reception duties when required
Skills
- Customer orientation
- Employee training
- Budget administration
- Event planning
- Staff recruitment and retention
- Health and Safety Compliance
- Customer Service
- Leadership skills
Timeline
Business Manager
British Microlight Aircraft Association
12.2015 - 03.2025
Assistant Operations Manager
Premier Inn Banbury
02.2015 - 12.2015
Guest Service Assistant and quickly progressed to Deputy General Manager
Holiday Inn Express Banbury
05.2008 - 02.2015
Receptionist
Sharp Laboratories of Europe Ltd
08.2005 - 04.2008
Customer Services
Marley Building Materials
01.2005 - 08.2005
Lending Servicing Specialist
Egg Banking
01.2004 - 12.2004
Travel Consultant
Travelcare
04.2003 - 12.2003
Overseas Administrator
Thomas Cook
05.1999 - 03.2003
Travel Consultant
Travelcare
01.1999 - 05.1999
Administrator
Oxfordshire Fire Service
01.1998 - 01.1999
Foreign Exchange Advisor
Going Places
01.1997 - 01.1998
Office Junior
Symm and Company
01.1995 - 01.1997
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