Summary
Overview
Work History
Education
Skills
Certifications
Timeline
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Kelly Tayong

Birmingham

Summary

Highly skilled professional with expertise in computer literacy, PC proficiency, and CRM Salesforce proficiency. Demonstrated ability in warm and cold calling, as well as copywriting. Committed to leveraging technical skills and communication abilities to drive business success and enhance customer relationships.

Overview

2024
2024
years of post-secondary education

Work History

Sales Associate

Cotswold Outdoors
  • Exceeded quarterly sales targets by 125%, contributing to overall team success
  • Achieved an average upsell rate of 30% through tailored product recommendations
  • Maintained a 95% customer satisfaction score, as reflected in post-transaction surveys

Receptionist

Dentistry Midland Smiles Centre
  • Scheduled and managed over 100 patient appointments weekly with 98% accuracy in time allocation
  • Ensured a 90%+ patient retention rate through exceptional front-desk service and prompt follow-ups
  • Reduced administrative errors by 25% through streamlined scheduling and data entry processes

Education

BSc - Computer Science

De Montfort University
/2021 - 01.2024

Skills

  • Computer literacy
  • PC proficient
  • Warm and cold calling
  • Copywriting
  • CRM Salesforce proficiency

Certifications

  • Linkedin Sales Navigator
  • Salesforce Sales Development Representative Professional Certificate
  • Sandler Sales Training - Bronze

Timeline

Sales Associate

Cotswold Outdoors

Receptionist

Dentistry Midland Smiles Centre

BSc - Computer Science

De Montfort University
/2021 - 01.2024

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Kelly Tayong