Kelly Spinks
Nailsea,North Somerset
Summary
Dedicated, qualified and experienced in may fields, showing adaptability and flexibility.
Enjoys working as part of a team with good customer service skills. Punctual and reliable.
Overview
16
16
years of professional experience
22
22
years of post-secondary education
Work history
Dog Groomer
Self Employed
Backwell, North Somerset
2023.05 - 2025.01
- Assessed dog behaviour prior to grooming, reducing stress levels in animals.
- Performed regular cleaning duties around the salon; contributed to hygiene standards.
- Demonstrated expertise in breed-specific cuts, leading to satisfied customers.
- Enhanced customer satisfaction by offering flexible appointments.
- Maintained a calm environment during grooming; ensured less stressful experiences for dogs.
- Educated pet owners on home grooming techniques, fostering trust relationships.
- Provided comprehensive dog grooming for increased repeat clientele.
- Ensured animal's comfort by maintaining grooming salon cleanliness.
- Improved salon efficiency through effective time management skills.
- Handled difficult or anxious dogs with patience and professionalism; promoted a positive environment.
- Supported colleagues during busy periods; fostered teamwork within the salon.
- Tailored services according to dog's age, health condition-resulted in tailored care.
- Maintained records for improved client relationship management.
- Upheld safety procedures to prevent accidents during grooming sessions.
- Developed client relationships through careful listening and effective question response.
- Lifted dogs of varying weights and breeds for bathing and grooming services on daily basis.
- Assessed paws, ears and eyes for injuries or infections upon check-in and notified customers of issues immediately.
- Welcomed customers upon arrival and ushered pets to holding kennels or group play areas.
- Performed pet intake to record health data, behaviours and potential allergies.
Barista/Waitress/Chef
Cafe 119
Nailsea, North Somerset
2021.05 - 2023.02
- Demonstrated proficiency in operating espresso machines with precision and care.
- Ensured freshness of pastries on display, contributing to overall quality assurance.
- Performed cash handling duties accurately to maintain financial integrity.
- Implemented hygiene standards throughout café premises for public health safety compliance.
- Assisted in inventory control measures for effective stock management.
- Delivered exceptional service to customers for their enjoyment and comfort.
- Maintained cleanliness of the café area whilst preparing orders.
- Managed high volume orders during peak hours maintaining quality of service.
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
- Provided a welcoming atmosphere to customers, promoting return visits.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Followed health and safety standards to protect customers from illness and cross-contamination.
- Totalled bills and accepted cash, card and mobile payments.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
Barber/Hairdresser
Courtyard Barbers
Nailsea, North Somerset
2015.09 - 2020.09
- Upheld professionalism whilst interacting with diverse clientele base daily.
- Demonstrated precision in beard trimming and shaping with keen attention to detail.
- Increased repeat business through exceptional skill and customer service delivery.
- Provided excellent customer service, enhancing client satisfaction.
- Assisted in stock control duties, ensuring availability of necessary products at all times.
- Skilfully managed appointments with minimal waiting time for clients.
- Ensured safety by adhering strictly to health regulations during shaving procedures.
- Managed cash transactions accurately; maintained integrity in financial aspects of the role.
- Worked efficiently under pressure during busy periods, maintaining consistent quality of service.
- Maintained cleanliness of barbershop to ensure a welcoming environment.
- Sanitised equipment and tools to comply with hygiene protocols.
Unisex Hairdresser
Self Employed
Nailsea, North Somerset
2009.06 - 2015.08
- Developed marketing strategies for attracting new clients and retaining existing ones.
- Maintained cleanliness standards throughout the salon to provide a comfortable experience for clients.
- Resolved customer complaints promptly, enhancing overall client experience in the salon.
- Ensured compliance with health and safety regulations, protecting both staff and clients.
- Conducted regular stock checks to ensure adequate supply of hair products and equipment.
- Offered consultation services to clients seeking advice on hairstyle changes or treatments.
- Coordinated with suppliers, ensuring timely delivery of salon supplies.
- Improved salon efficiency by implementing streamlined booking system.
- Managed daily operations, resulting in smooth running of the salon.
- Established and upheld extremely high levels of customer service to achieve guest satisfaction.
- Pre-booked regular customers to minimise waiting times and increase client loyalty.
- Maintained clean and hygienic salon area in line with quality standards.
- Spearheaded sales strategy by upskilling team in upselling and cross-selling to increase revenue.
- Arranged regular maintenance services and repairs for salon equipment.
- Designed sophisticated customer loyalty programme to increase rate of return customers.
- Prioritised client comfort throughout treatments to encourage optimal satisfaction and repeat custom.
- Maintained clean, tidy and sanitised workstations for minimised staff and customer risk.
- Kept client records regularly updated with detailed information on previous treatments.
- Upsold aftercare products to improve salon profits.
Education
NVQ Level 2 - Hairdressing
Brunel College
Bristol 1999.09 - 2021.09
NVQ Level 2 - Dog Grooming
The Pet Studio
North Somerset 2023.03 - 2023.05
Skills
- Understanding specific owner requests
- Respect for animals' comfort
- Patient with anxious pets
- Pet hygiene maintenance
- Breed-Specific grooming
- Handling customer complaints
- Animal empathy
- Specialty breed grooming
- Time management efficiency
- Breed-Specific knowledge
- Good communication with owners
- Reliable attendance commitment
- Canine anatomy knowledge
- Professional consultation
- Canine health knowledge
- Social media marketing
- Safety precautions and measures
- Safe handling and restraining
- Facility policies and procedures
- Customer Service
Timeline
Dog Groomer
Self Employed
2023.05 - 2025.01
NVQ Level 2 - Dog Grooming
The Pet Studio
2023.03 - 2023.05
Barista/Waitress/Chef
Cafe 119
2021.05 - 2023.02
Barber/Hairdresser
Courtyard Barbers
2015.09 - 2020.09
Unisex Hairdresser
Self Employed
2009.06 - 2015.08
NVQ Level 2 - Hairdressing
Brunel College
1999.09 - 2021.09