Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
About me
Timeline
SeniorSoftwareEngineer
Kelly Smith

Kelly Smith

Ilford,Essex

Summary

Dedicated professional with strengths in customer engagement and problem resolution. Delivers exceptional service by actively listening to client needs and providing tailored solutions. Maintains strong team collaboration to enhance overall service quality.

Motivated individual with diverse experience across customer service and cleaning roles. Demonstrates strong teamwork and communication skills while adapting to dynamic environments. Eager to contribute positively and enhance workflows in future roles.

Meticulous Cleaner skilled in maintaining high standards of hygiene and cleanliness. Implements safety protocols to ensure compliance and minimise risk. Trains new staff on best practices to uphold operational excellence.

Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.

Responsible [Job Title], passionate about delivering outstanding quality and service. Offering [Number] years of experience in industry with history of recognition for performance.

Trustworthy [Job Title] with [Number] years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines.

Dedicated [Job Title] with experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals.

Adaptable [Job Title] with extensive experience providing first-class results. Meets job demands and deadlines through diligent work-ethic and dedication to quality.

Motivated [Job Title] with [Number] years of progressive experience. Energetic self-starter and team builder. Navigates high-stress situations and achieves high standard's of work.

I can't add anymore like I'd like too as it has to be under 2000 characters,

Overview

1
1
year of post-secondary education
22
22
years of professional experience

Work History

Farm hand on working farm!

east Sutton campus
Maidstone , Essex
03.2020 - 10.2020
  • Collaborated with team members to achieve target results.
  • Managed complaints with calm, clear communication and problem-solving.
  • Maintained clean, safe working environments to eliminate accident risks.
  • Achieved service time and quality targets.
  • Identified issues, analysed information and provided solutions to problems.
  • Engaged with customers to better understand needs and deliver excellent service.
  • Built and maintained courteous and effective working relationships.
  • Resolved customer queries and problems using effective communication and providing step-by-step solutions.
  • Handled customer concerns and escalated major issues to supervisor.
  • Picked up additional tasks to aid team success.
  • Enhanced working relationships by participating in team-building activities.
  • Actively listened to customers to fully understand requests and address concerns.
  • Demonstrated consistent hard work and dedication to achieve results and improve operations.
  • Trained and mentored employees to maximise team performance.
  • Met schedule using excellent planning and coordination skills.
  • Prepared range of written communications, documents and reports.
  • Maximised customer engagement and satisfaction by delivering excellent customer service.
  • Developed team communications and information for meetings.
  • Promoted safe working environment by implementing regulatory standards, policies and guidelines.
  • Developed excellent working knowledge of industry trends and improvements in processes.
  • Prepared milking machinery and performing milking activities.
  • Assisted in farm animal breeding procedures.
  • Cultivated soil on designated pieces of land.
  • Repaired and maintained farm vehicles, implements and mechanical equipment.
  • Milked cows following instructions from farmers.
  • Set and monitored water lines, airflow and temperature in barns, pens and chicken coups.
  • Operated irrigation systems to improve quality of water-sensitive crops.
  • Cleaned farm buildings and equipment to maintain stable operations.
  • Carried out all tasks in line with hygiene rules, upholding optimum safe working practices.
  • Carried out all tasks in line with hygiene rules, upholding optimum safe working practices.
  • Assisted in performing breeding activities of farm animals.
  • Detected disease and health problems in livestock, poultry and crops.
  • Directed and monitored work of casual help during planting and harvesting seasons.
  • Provided feedback to farmers regarding issues and problems encountered on farm.
  • Participated in sorting, grading and other post-harvest treatment of crops.
  • Cleared and maintained irrigation ditches to minimise high flows and erosion.
  • Prepared feed for and fed livestock and poultry.
  • Handled repair and maintenance of fences, buildings and other farm structures for increased durability.
  • Handled repair and maintenance of fences, buildings and other farm structures for increased durability.
  • Identified plants, pests and weeds to determine best way to apply pesticides and herbicides.
  • Monitored farm progress and kept accurate records.
  • Put agricultural products on trucks and drove trucks to storage facilities or markets.
  • Loaded and unloaded livestock to transport to correct destinations.
  • Herded animals and helped with movement between fields, paddocks and stables.
  • Cut grass and maintained hedges to keep farm grounds safe and presentable.

Customer service on phones

Unknown
Southend On Sea, Essex
02.2004 - 08.2005
  • Collaborated with team members to achieve target results.
  • Managed complaints with calm, clear communication and problem-solving.
  • Maintained clean, safe working environments to eliminate accident risks.
  • Achieved service time and quality targets.
  • Engaged with customers to better understand needs and deliver excellent service.
  • Identified issues, analysed information and provided solutions to problems.
  • Built and maintained courteous and effective working relationships.
  • Resolved customer queries and problems using effective communication and providing step-by-step solutions.
  • Handled customer concerns and escalated major issues to supervisor.
  • Picked up additional tasks to aid team success.
  • Enhanced working relationships by participating in team-building activities.
  • Actively listened to customers to fully understand requests and address concerns.
  • Demonstrated consistent hard work and dedication to achieve results and improve operations.
  • Trained and mentored employees to maximise team performance.
  • Met schedule using excellent planning and coordination skills.
  • Maximised customer engagement and satisfaction by delivering excellent customer service.
  • Prepared range of written communications, documents and reports.
  • Developed team communications and information for meetings.
  • Promoted safe working environment by implementing regulatory standards, policies and guidelines.
  • Developed excellent working knowledge of industry trends and improvements in processes.

Cleaner at porters Grange school

Porters Grange school
Southend On Sea, Essex
06.2000 - 07.2001
  • Swept, vacuumed, polished and mopped hard floors within establishment.
  • Followed sanitisation, health and hygiene regulations.
  • Completed cleaning projects on time, maintaining customer satisfaction and loyalty.
  • Deep cleaned floors by shampooing, hoovering, mopping and sweeping surfaces.
  • Conducted deep cleaning of restrooms, including sanitising toilets, sinks, and mirrors for hygiene upkeep.
  • Dusted and polished window frames and wiped down glass, maintaining clean and clear areas.
  • Emptied bins, collecting and sorting waste and recyclables for compacting and disposal.
  • Carried out cleaning tasks as instructed within tight timeframes and to high-quality standards.
  • Used wide variety of cleaning equipment to carry out tasks, including hoovers, mops, dusters and other cleaning tools.
  • Managed daily cleaning and maintenance of office buildings, including dusting, vacuuming, and mopping.
  • Disinfected bathroom and kitchen spaces for impeccable sanitation standards.
  • Kept kitchens sanitary and hygienic by deep cleaning floors, worktops and preparation tables.
  • Followed cleaning checklists to match quality specifications for each space.
  • Upheld health and safety standards when handling and using chemicals.
  • Sorted rubbish and recycling for appropriate waste disposal.
  • Washed crockery, glassware and utensils to keep kitchen space clean.
  • Kept cleaning supplies well-stocked by conducting regular item counts and ordering replacements in advance.
  • Disinfected high-touch areas regularly, contributing to the prevention of illness spread within the workplace.
  • Sanitised fixtures and fittings to maintain excellent hygiene.
  • Polished glass and mirrors in private and public spaces.
  • Reported breakages and damages for prompt item replacement.
  • Discarded waste and sorted into correct disposal systems, keeping in line with company policy.
  • Reported any damages or maintenance issues to the facilities manager for prompt resolution, ensuring operational continuity.
  • Cleared public areas of obstructions to reduce accident risks.
  • Prioritised jobs according to urgency and worked with team to meet daily goals.
  • Communicated regularly with supervisors and managers to obtain feedback on quality, service and care.
  • Performed window cleaning duties, ensuring streak-free transparency for a professional appearance.
  • Performed routine cleaning equipment and machinery inspections to maintain proper, safe working order.
  • Operated floor cleaners and buffers.
  • Maintained workspaces and rooms following infection control and prevention guidelines.
  • Stored chemicals safely, following written instructions and SOPs for individual chemicals.
  • Maintained cleanliness and tidiness of outdoor store areas, parking lots and cart returns.
  • Maintained inventory of cleaning supplies, placing orders before stock depletion to avoid work interruptions.
  • Completed daily logs, detailing work completed, labour hours and site locations.
  • Trained new cleaning staff on proper techniques and the use of cleaning equipment, enhancing team efficiency.
  • Engaged in outdoor cleaning tasks, including litter picking and leaf blowing, to maintain exterior neatness.
  • Applied stain removal techniques on various surfaces, effectively restoring them without causing damage.
  • Demonstrated knowledge of health and safety regulations, applying best practices to protect all building occupants.
  • Conducted regular inspections of premises to identify areas requiring immediate attention and action.
  • Ordered housekeeping supplies and guest toiletries, meeting service demands.
  • Operated industrial cleaning equipment with care and efficiency, adhering to safety guidelines to prevent accidents.
  • Responded promptly to ad-hoc cleaning requests from management, demonstrating flexibility and dedication.
  • Utilised eco-friendly cleaning agents and techniques to minimise environmental impact while maintaining high cleanliness standards.
  • Restocked consumables in break rooms and restrooms, completing periodic checks to verify cleanliness.
  • Upheld strict confidentiality in sensitive areas, respecting privacy and security protocols at all times.
  • Followed established HSE procedures for chemicals and PPE use.
  • Removed hazardous material, following decontamination requirements and corrective action plans.
  • Monitored supply inventory and requested needed items from procurement team.
  • Provided floor care services, including carpet shampooing and hard floor waxing, to extend flooring lifespan.
  • Conducted in-depth quality inspections to meet stringent quality standards.
  • Assisted in the coordination of large-scale cleaning projects, such as end-of-lease deep cleans or post-renovation cleanups.
  • Offered hospitality services, such as setting up meeting rooms and arranging furniture for special events.
  • Implemented waste disposal protocols, segregating recyclable materials from non-recyclable waste efficiently.
  • Shampooed furniture upholstery to maintain cleanliness and condition.
  • Reduced safety risks and on-site incidents, applying updated knowledge of building codes.
  • Collaborated with facility managers to develop cleaning schedules that minimised disruption to daily operations.
  • Replaced soiled items during guest stay to uphold company standards.
  • Sprayed pesticides to prevent and eliminate infestations in interior spaces.
  • I'm aj quick learner and work well with a team or on my own.
  • I make sure my work is to a high standard.
  • I'm punctual.
  • Cleaned vehicles between routes to maintain professional standards.
  • Replenished stationery and sundries for well-stocked hotel rooms.

Cleaner at lloyds/tsb head office

Lloyds/tsb
Southend On Sea, Essex
03.1999 - 11.2000
  • Followed sanitisation, health and hygiene regulations.
  • Completed cleaning projects on time, maintaining customer satisfaction and loyalty.
  • Deep cleaned floors by shampooing, hoovering, mopping and sweeping surfaces.
  • Conducted deep cleaning of restrooms, including sanitising toilets, sinks, and mirrors for hygiene upkeep.
  • Dusted and polished window frames and wiped down glass, maintaining clean and clear areas.
  • Emptied bins, collecting and sorting waste and recyclables for compacting and disposal.
  • Carried out cleaning tasks as instructed within tight timeframes and to high-quality standards.
  • Used wide variety of cleaning equipment to carry out tasks, including hoovers, mops, dusters and other cleaning tools.
  • Managed daily cleaning and maintenance of office buildings, including dusting, vacuuming, and mopping.
  • Disinfected bathroom and kitchen spaces for impeccable sanitation standards.
  • Kept kitchens sanitary and hygienic by deep cleaning floors, worktops and preparation tables.
  • Swept, vacuumed, polished and mopped hard floors within establishment.
  • Maintained cleanliness and tidiness of outdoor store areas, parking lots and cart returns.
  • Stored chemicals safely, following written instructions and SOPs for individual chemicals.
  • Maintained workspaces and rooms following infection control and prevention guidelines.
  • Operated floor cleaners and buffers.
  • Performed routine cleaning equipment and machinery inspections to maintain proper, safe working order.
  • Performed window cleaning duties, ensuring streak-free transparency for a professional appearance.
  • Communicated regularly with supervisors and managers to obtain feedback on quality, service and care.
  • Prioritised jobs according to urgency and worked with team to meet daily goals.
  • Cleared public areas of obstructions to reduce accident risks.
  • Reported any damages or maintenance issues to the facilities manager for prompt resolution, ensuring operational continuity.
  • Discarded waste and sorted into correct disposal systems, keeping in line with company policy.
  • Reported breakages and damages for prompt item replacement.
  • Polished glass and mirrors in private and public spaces.
  • Sanitised fixtures and fittings to maintain excellent hygiene.
  • Disinfected high-touch areas regularly, contributing to the prevention of illness spread within the workplace.
  • Kept cleaning supplies well-stocked by conducting regular item counts and ordering replacements in advance.
  • Washed crockery, glassware and utensils to keep kitchen space clean.
  • Sorted rubbish and recycling for appropriate waste disposal.
  • Upheld health and safety standards when handling and using chemicals.
  • Followed cleaning checklists to match quality specifications for each space.
  • Maintained inventory of cleaning supplies, placing orders before stock depletion to avoid work interruptions.
  • Completed daily logs, detailing work completed, labour hours and site locations.
  • Trained new cleaning staff on proper techniques and the use of cleaning equipment, enhancing team efficiency.
  • Engaged in outdoor cleaning tasks, including litter picking and leaf blowing, to maintain exterior neatness.
  • Applied stain removal techniques on various surfaces, effectively restoring them without causing damage.
  • Demonstrated knowledge of health and safety regulations, applying best practices to protect all building occupants.
  • Conducted regular inspections of premises to identify areas requiring immediate attention and action.
  • Ordered housekeeping supplies and guest toiletries, meeting service demands.
  • Operated industrial cleaning equipment with care and efficiency, adhering to safety guidelines to prevent accidents.
  • Responded promptly to ad-hoc cleaning requests from management, demonstrating flexibility and dedication.
  • Utilised eco-friendly cleaning agents and techniques to minimise environmental impact while maintaining high cleanliness standards.
  • Restocked consumables in break rooms and restrooms, completing periodic checks to verify cleanliness.
  • Upheld strict confidentiality in sensitive areas, respecting privacy and security protocols at all times.
  • Followed established HSE procedures for chemicals and PPE use.
  • Removed hazardous material, following decontamination requirements and corrective action plans.
  • Monitored supply inventory and requested needed items from procurement team.
  • Provided floor care services, including carpet shampooing and hard floor waxing, to extend flooring lifespan.
  • Conducted in-depth quality inspections to meet stringent quality standards.
  • Assisted in the coordination of large-scale cleaning projects, such as end-of-lease deep cleans or post-renovation cleanups.
  • Offered hospitality services, such as setting up meeting rooms and arranging furniture for special events.
  • Implemented waste disposal protocols, segregating recyclable materials from non-recyclable waste efficiently.
  • Shampooed furniture upholstery to maintain cleanliness and condition.
  • Collaborated with facility managers to develop cleaning schedules that minimised disruption to daily operations.
  • Reduced safety risks and on-site incidents, applying updated knowledge of building codes.
  • Replaced soiled items during guest stay to uphold company standards.
  • Sprayed pesticides to prevent and eliminate infestations in interior spaces.
  • Replenished stationery and sundries for well-stocked hotel rooms.
  • Cleaned vehicles between routes to maintain professional standards.

Education

NVQ Level 3 - Business studies

Down view campus
Surrey, Surrey
05.2002 - 12.2002

Skills

  • Punctual,
  • Quick learner
  • Can work well in a team or on own
  • I always produce a high standard of work
  • Customer service
  • Team collaboration
  • Problem solving
  • Time management
  • Communication skills
  • Cleaning protocols
  • Safety compliance
  • Equipment operation
  • Training and mentoring
  • Quality assurance
  • Adaptability
  • Client relationship management
  • Attention to detail
  • Scheduling coordination
  • Inventory management
  • Problem-solving
  • Calm under pressure
  • Leadership
  • Team leadership and motivation
  • Public speaking
  • Analytical and critical thinking
  • Customer focused
  • Health and safety awareness
  • Task collaboration
  • MS Office Suite
  • Complaint handling and resolution
  • Public Relations
  • Project planning and coordination
  • Deadline management
  • Data analysis
  • Researching
  • Administrative support
  • Writing reports and proposals

Accomplishments

  • I enjoy reading
  • Horse riding
  • Walking dogs and giving them appropriate care when needed
  • Very musical
  • Developed and instituted employee training and retention initiative that reduced employee turnover by [Number]% within [Timeframe].
  • Planned and coordinated [Type] projects resulting in increased [Result].
  • Achieved certification through the Chartered Management Institute (CMI).
  • Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion of [Action].
  • Worked directly with senior leadership to develop and administer £[number]-per year department budget.
  • Oversaw programme to reduce paper waste, resulting in £[number] savings per year.
  • Reduced employee turnover by [Number]% by creating and implementing no-cost incentive program.
  • Increased [Timeframe] company profits by [Number]% through [Action].
  • Created and developed critical [Type] policies to consistently exceed quality and production targets.
  • Coordinated [Number] special public and private events.
  • Built and nurtured key client relationships to grow profit by [Number]%.
  • Improved [Type] reviews by successfully handling customer complaints and implementing monthly staff training.
  • Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of [Action].
  • Recognised by management for [Type] behaviours, leading to increased [Result].
  • Updated and implemented [Type] policies for continued company compliance with [Type] guidelines.
  • Recognised by management for [Type] projects delivering outstanding [Result].

Interests

  • Horse riding
  • Musical
  • Reading
  • Walking dogs and giving them the appropriate care when needed

About me

I'm a hard working female who puts her all into whatever jobs I'm asked to do.

I finish my work to a high standard.

I'm very punctual.

Timeline

Farm hand on working farm!

east Sutton campus
03.2020 - 10.2020

Customer service on phones

Unknown
02.2004 - 08.2005

NVQ Level 3 - Business studies

Down view campus
05.2002 - 12.2002

Cleaner at porters Grange school

Porters Grange school
06.2000 - 07.2001

Cleaner at lloyds/tsb head office

Lloyds/tsb
03.1999 - 11.2000
Kelly Smith