Kelly Simpson
Northallerton,North Yorkshire
Summary
Experienced Systems Administrator, a logical thinker with excellent analytical and problem solving skills.
A strong team player who thrives in collaborative environments with excellent communication and organisational skills.
Advanced Excel skills, including Pivot Tables and VLOOKUPS with experience in managing large datasets across multiple systems with precision and accuracy. Meticulous about data quality and accuracy with a strong work ethic.
Overview
28
28
years of professional experience
1
1
year of post-secondary education
Work history
People System Administrator
North Yorkshire Police
Northallerton, North Yorkshire
07.2005 - Current
- To accurately undertake all administration processes and updates to the organisational structures, posts and security of the HR Systems in accordance with force procedures.
- Design, test and deliver reports as required and within agreed timescales to key stakeholders to ensure that the business continues to be informed effectively.
- To provide statistical information to both internal and external customers such as Freedom of Information requests and external returns as and when required. Provide monthly Management information to all relevant stakeholders.
- Testing and implementation of HR System upgrades for both Origin and FireWatch, including system configuration, working together with the external software provider. To ensure all patches and fault fixes are thoroughly tested before dispatching to the live database.
- Effective maintenance and management of the HR Systems. Work with key stakeholders to identify and resolve any issues identified, taking remedial action where required to maintain the security and integrity of the data, in accordance with statutory and legal requirements for data handling such as GDPR.
- Monitor the data quality and accuracy of information held within the HR Systems using monthly audit reports, identifying any problems and solutions for improvements. This includes reconciliation against other systems including Finance, Payroll and Vetting.
- To manage security settings and user accounts for all system users of Origin and FireWatch, ensuring the appropriate access is provided based upon role. Monthly audits to identify access level changes to maintain system security.
- Attend user groups, both regional and national with regards to system developments and legislative changes.
- To assist in the provision of training to new and existing users of the HR Systems and the development and maintenance of Quick Reference Guides to improve the user experience. Also to provide other relevant training or briefings to colleagues as required.
- Provide support and technical guidance to all users of the HR Systems, Origin and FireWatch, with problems or queries, in liaison with the external software provider where appropriate, identifying resolutions and process improvements as applicable.
Administration Officer
Rural Payments Agency
Northallerton, North Yorkshire
08.2004 - 07.2005
- Responsible for maintaining site records in respect of resources.
- Providing accurate statistical information to senior management.
- Monitoring the progress of invoices using the Oracle Financials System.
- Liaised effectively with both internal and external customers relating to the sensitive issues surrounding probate. .
- Handling confidential documents discreetly ensuring security at all times.
- General office administration.
Customer Services Officer
Lloyds TSB Bank PLC
Northallerton, North Yorkshire
07.2002 - 07.2004
- Delivering excellent customer service, providing a prompt and efficient service.
- Responding to customer queries and complaints, utilising strong communication skills.
- Accurate processing of deposits and withdrawals, ensuring identification is established.
- Dealing with incoming and outgoing correspondence.
- Responsible for balancing and maintaining 2 Cash Point machines involving large sums of money.
- Successfully achieving and often exceeding sales targets.
Assistant Manager
Superdrug Stores PLC
Ripon, North Yorkshire
11.2001 - 07.2002
- Ensuring the smooth day to day running of the Ripon store.
- Supervising 12 members of staff and motivating them to meet the stores sales targets.
- Delivering excellent Customer Service.
- Banking and Cashiering.
- Consistently achieving high level results in the area performance tables..
- Balancing tills accurately reducing discrepancies at end of day reconciliation.
Sales Assistant
Superdrug Stores PLC
Northallerton, North Yorkshire
07.1997 - 11.2001
- Providing a high level of excellent customer service.
- Price checking and setting up new promotions in store.
- Stock Rotation.
- Till work and balancing the till at the end of each shift.
- Dealing with telephone calls.
Education
NVQ Level 2 - Customer Service
City & Guilds
United Kingdom 01.2003 - 12.2003
A-Levels - Law
AQA
United Kingdom 01.2011 - 06.2011
GCSEs - Including Business Studies, English Language, English Literature, Mathematics.
Northallerton College
United Kingdom 06.1997 - 07.1997
Skills
- Advanced Excel skills including Pivot Tables and VLOOKUPS
- Meticulous about data quality and accuracy
- Excellent organisational, analytical and problem solving skills
- Strong team player who enjoys collaborative working
- Excellent communication skills
- Experience of working with large amounts of data across multiple systems with attention to detail
- Hard working with a strong work ethic
Timeline
A-Levels - Law
AQA
01.2011 - 06.2011
People System Administrator
North Yorkshire Police
07.2005 - Current
Administration Officer
Rural Payments Agency
08.2004 - 07.2005
NVQ Level 2 - Customer Service
City & Guilds
01.2003 - 12.2003
Customer Services Officer
Lloyds TSB Bank PLC
07.2002 - 07.2004
Assistant Manager
Superdrug Stores PLC
11.2001 - 07.2002
Sales Assistant
Superdrug Stores PLC
07.1997 - 11.2001
GCSEs - Including Business Studies, English Language, English Literature, Mathematics.
Northallerton College
06.1997 - 07.1997
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