Kelly Shaw
Bexleyheath,Kent
Overview
2026
2026
years of professional experience
4
4
years of post-secondary education
Work history
Receptionist
Angel Trains
- Managed front desk operations by greeting visitors and directing them appropriately.
- Answered phone calls efficiently, providing information and resolving inquiries promptly.
- Updated and maintained appointment schedules for staff and clients to ensure optimal time management.
- Coordinated incoming and outgoing correspondence, ensuring timely delivery of important documents.
- Assisted in maintaining a clean and organised reception area to create welcoming environment.
- Implemented best practices for managing office supplies and inventory to support daily operations.
Facilities Support
Angel Trains
01.2001 - Current
- Managed maintenance schedules to ensure optimal functionality of all facilities.
- Coordinated with contractors to facilitate timely repairs and improvements across locations.
- Implemented health and safety protocols to promote a safe working environment for all staff.
- Conducted regular inspections to identify and address potential hazards within premises.
- Developed and maintained relationships with suppliers to ensure timely delivery of essential materials.
- Assisted in budgeting processes to effectively allocate resources for facility management needs.
- Trained new staff on operational procedures and safety standards to enhance overall efficiency.
- Oversaw waste management initiatives to promote sustainability and environmental responsibility.
Medical receptionist
Middlesex Hospital
LONDON
02.1990 - 12.2000
- Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
- Assisted in maintaining accurate patient records and ensuring compliance with data protection regulations.
- Handled incoming calls and responded to inquiries with professionalism and courtesy.
- Coordinated with medical staff to facilitate smooth patient flow and address any urgent issues.
- Built trusting relationships with patients through courteous behaviour and professional communication skills.
- Maintained clean reception area to promote a positive clinic environment.
Recruitment receptionist
Alfred Marks
LONDON
01.1988 - 01.1989
- Welcomed candidates and visitors, ensuring positive first impressions through professional interactions.
- Managed reception area, creating a welcoming environment while addressing inquiries promptly and efficiently.
- Supported administrative tasks, contributing to overall organisational effectiveness within the recruitment team.
Post room & recruitment office
London Underground
London
09.1989 - 10.1987
- Managed daily operations of post room ensuring efficient processing of incoming and outgoing mail.
- Organised and maintained filing systems for applicant records to streamline recruitment processes.
- Collaborated with team members to ensure timely delivery of important documents and packages.
- Supported recruitment efforts by preparing materials and providing administrative assistance as needed.
- Developed strong relationships with internal departments to facilitate smooth communication and workflow.
Education
Picardy School
09.1985 - 06.1989
Timeline
Facilities Support
Angel Trains
01.2001 - Current
Medical receptionist
Middlesex Hospital
02.1990 - 12.2000
Post room & recruitment office
London Underground
09.1989 - 10.1987
Recruitment receptionist
Alfred Marks
01.1988 - 01.1989
Picardy School
09.1985 - 06.1989
Receptionist
Angel Trains