Kelly Schofield
Yeovil,Somerset
Summary
Motivated individual with varied experience in customer-facing and operational roles. Demonstrates strong teamwork and communication skills, contributing to collaborative environments. Eager to leverage adaptability and initiative to support organisational success in future opportunities.
Overview
26
26
years of professional experience
Work History
Print hand finisher
Wincanton Creative Print
Wincanton, Somerset
12.2020 - 06.2026
- Completed hand finishing work to client specifications, ensuring high-quality results
- Prepare orders as requested by the client following their instructions
- Ordered materials to meet specific project requirements, supporting timely order completion
- Package up orders suitably for sending out to the clients
- Compiled client orders, ensuring accuracy and timely fulfilment for delivery
- Constructed orders for client-requested folders, boxes, and wraps.
Bar Tender
The Westminster
Yeovil, Somerset
10.2017 - 08.2020
- Provided bar service, crafting cocktails and serving drinks to enhance customer experience
- Managed stock control, ensuring availability of inventory and minimising waste
- Delivered customer service, addressing inquiries and resolving issues to maintain satisfaction
- Handling cash and card transactions
- General cleaning
- Oversaw opening and closing procedures for the establishment
Residential Care Worker
Aspirations Care
Tiverton, Devon
11.2014 - 11.2017
- Modelled behaviour to promote safety and well-being of young people in residence
- Work to the requirements of The National Minimum Standards
- Work to the requirements of the Quality Standards
- Work to the requirements of the Children's Home Regulations 2016
- Maintained accurate and up-to-date records to support effective care delivery
- Share domestic duties
- Accurate recording of information
- Administering medication
- Collaborated with outside organisations to improve service delivery for residents
Learner Supporter
Able 2 Achieve
Crewkerne, Somerset
04.2012 - 11.2014
- Supported learners in achieving independence and personal goals
- Maintained accurate records of care plans and risk assessments to ensure compliance and quality of support
- Administering medication
- Coordinated cover for one-to-one support to ensure continuity of care for learners
- Logged information accurately to support effective communication and decision-making.
Shop Assisant and Post Office Clerk
Mace
Yeovil, Somerset
02.2009 - 04.2012
- Kept shelves neat, clean and organised through visual merchandising.
- Assisted customers in locating products, offering recommendations based on specific needs.
- Replenished items and organised displays to keep stock looking professional.
- Managed stock levels on the shop floor, restocking items to maintain optimal inventory.
- Rotated stock on shelves, reducing stock waste and minimising store losses.
- Processed transactions efficiently, including cash, credit card, and gift voucher payments.
- Coordinated with team members to maintain a tidy and safe shopping environment.
- Processed and loaded deliveries and backstock onto store shelves.
- Opened and closed store by completing security, cleaning and financial checklists.
- Trained new staff on shop procedures, till operation, and customer service excellence.
- Worked flexible hours to deliver outstanding levels of service to customers.
- Trained new staff on postal procedures and customer service standards, enhancing team performance.
- Provided excellent customer service, resolving enquiries and complaints regarding postal services.
- Handled cash transactions and sold postal products, contributing to revenue generation.
- Assisted customers in completing forms for special deliveries, providing guidance on postal options.
- Adhered strictly to postal regulations and safety guidelines to maintain security of mail.
- Maintained confidentiality and privacy of all correspondence, upholding the trust placed in postal services.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Residential Care Worker
Keys Childcare
Belfast, Ireland
12.2007 - 02.2009
- Model positive behaviours and attitudes for young people in residence
- Work to every child matters
- Ensure compliance with national minimum standards for care
- Recording and keeping paperwork up to date
- Collaborated with colleagues to streamline household responsibilities and enhance team effectiveness.
- Participate in reviews
- Accurate recording of information
- Communicating with outside agencies
Time and Attendance Administrator
Screwfix
Yeovil, Somerset
05.2002 - 10.2007
- Processed employee time sheets to ensure accurate payroll
- Process pay queries for payroll
- Change of hours
- Disciplinary paperwork
- Handled bonus queries and calculations for timely employee rewards
- Pay advances
- Calculated final hours worked and prepared first instalment payments for departing employees
Customer Service Representative
Screwfix
Yeovil, Somerset
05.2000 - 09.2002
- Processed customer orders and addressed queries over the phone
- Handled payment transactions over the phone
- Always keeping a great standard of customer service
- Organising refunds or replacements for items
- Followed up on non-deliveries with carriers to ensure timely resolution
- Coordinated dispatch of items upon stock arrival
- Processing postal orders
Education
NVQ Level 3 - Health and Social Care (Children and Young Adults)
Branas ISAF Training LTD
Somerset01-2008
GCSEs -
Yeovil College
Somerset01-1995
GCSEs -
Stanchester Community School
Somerset01-1994
Skills
- Material ordering
- Order packaging
- Quality control
- Team player
- Stock replenishment
- Process optimisation
- Customer service
- Client communication
- Time management
- Problem solving
- Attention to detail
- Adaptability
- Multitasking
- Team player
- Self-motivated
- Self-motivation
- Computer literacy
- Self-motivation
Timeline
Print hand finisher
Wincanton Creative Print
12.2020 - 06.2026
Bar Tender
The Westminster
10.2017 - 08.2020
Residential Care Worker
Aspirations Care
11.2014 - 11.2017
Learner Supporter
Able 2 Achieve
04.2012 - 11.2014
Shop Assisant and Post Office Clerk
Mace
02.2009 - 04.2012
Residential Care Worker
Keys Childcare
12.2007 - 02.2009
Time and Attendance Administrator
Screwfix
05.2002 - 10.2007
Customer Service Representative
Screwfix
05.2000 - 09.2002
NVQ Level 3 - Health and Social Care (Children and Young Adults)
Branas ISAF Training LTD
GCSEs -
Yeovil College
GCSEs -
Stanchester Community School