Kelly Sargeant
Kettering,Northamptonshire
Summary
Dedicated professional with expertise in customer relationship management and a proven ability to maintain resilience under pressure. Skilled in resourcefulness, training and development, and problem-solving, with strong communication skills that enhance team collaboration and client satisfaction. Committed to leveraging these competencies to drive organisational success and foster continuous improvement.
Offering strong leadership qualities and collaborative mindset, bringing valuable experience from coordinating team projects and driving them to successful completion. Knowledgeable about project planning, resource allocation, and stakeholder communication. Ready to use and develop skills in strategic planning, team management, and problem-solving in your Project Manager role.
Overview
14
14
years of professional experience
2023
2023
years of post-secondary education
Work history
Office Manager, Occupational Health
Kettering General Hospital
Kettering, Northamptonshire
04.2021 - Current
- Coordinated team meetings for effective communication and project alignment.
- Resolved employee conflicts with tactful mediation strategies.
- Ensured smooth day-to-day operations with diligent oversight of office tasks.
- Maintained staff hospital records in compliance with legal requirements.
- Improved office efficiency by streamlining administrative procedures.
- Streamlined invoice processing procedures for smoother financial operations.
- Implemented new filing systems, improving data retrieval efficiency.
- Liaised with IT department to rectify technical issues promptly.
- Led small projects from business case to completion within the department that impact the department and the wider Trust
- Updated office policies to reflect changing business needs and regulations.
- Coordinated office workflow and implemented improvements to drive efficiency and productivity.
- Utilised Microsoft Excel to manage spreadsheets and deliver specialised reports on company metrics.
- Delivered new hire training and mentored established staff on processes and procedures.
- Delegated tasks among team members effectively, promoting productivity.
- Facilitated regular team meetings to monitor progress.
- Manage sickness, appraisals, and personal development plans for Admin team
- Department System specialist for data system, updating changes when required and maintaining current system
- Responsible for ensuring KPI's are met
- National, internal and group reporting for the department
- Develop new ideas and implement changes to the department to help develop the service
Team leader supervisor - Identity Services
Kettering General Hospital
Kettering, Northamptonshire
12.2016 - 04.2021
- Supervising busy HR reception office.
- Identified areas of improvement, implementing changes accordingly.
- Gathering information and data and compiling data and reporting on project activity.
- Maintained a safe and secure working environment, ensuring compliance with health and safety regulations.
- Upload information to TRAC ( in-house system)
- Maintaining and developing HR system to meet needs of the hospital and ensure as minimum any national requirements are met
- Dealing with non-routine issues within the HR system and understanding of how all HR systems and procedures link and work together at KGH
- Produce reports and make judgments involving HR system data
- Plan and organise complex reports or system development that require planning, implementation, evaluation and review
- Undertake surveys or audits relating to projects
- Coordinate HR system user groups when required
Recruitment Advisor
Kettering General Hospital
Kettering, Northamptonshire
06.2013 - 06.2016
- Developed strong relationships with hiring managers to understand their recruiting needs.
- Fostered positive candidate experiences throughout the recruitment journey contributing towards a reputable employer brand image.
- Negotiated employment terms, resulting in successful candidate placements.
- Conducted initial interviews with prospective employees, ensuring alignment with company values.
- Collaborated closely with department heads to identify staffing needs and ensure timely hires.
- Reviewed job descriptions to ensure accurate reflection of role requirements and responsibilities.
- Collaborated with HR teams for smooth onboarding of new hires.
- Handled end-to-end recruitment processes, ensuring smooth and swift transactions from initial advert to job offer.
Property Inspection Clerk
Cornerstone Housing
Kettering, Northamptonshire
11.2011 - 03.2013
- Scheduling and undertaking regular property inspections
- Liaising with all stakeholders parties to ensure high levels of customer service to all parties
- Compilation of management reports on letting standards
- Regular reports to landlords on standards of properties and work requirements
Education
Diploma - Business and Management
Paragon
Kettering, Northamptonshire 08.2022 - 08.2024
Project Management
Prince 2
CIPD - HR Support Level 3
CIPD
GCSEs - Math
Chatham Grammar School for Girls
Chatham, KentGCSEs - Triple Science
Chatham Grammar School For Girls
Chatham, KentGCSEs - Information Technology
Chatman Grammar School for Girls
Chatham, KentGCSEs - History
Chatham Grammar School for Girls
Chatham, KentGCSEs - English
Chatham Grammar School For Girls
Chatham, KentGCSEs - Sports Studies
Chatham Grammar School for Girls
Chatham, KentSkills
- Customer relationship management
- Resilience under pressure
- Resourcefulness
- Training and Development
- Problem-solving
- Communication skills
Affiliations
- Karate - Student and Sensei
Timeline
Diploma - Business and Management
Paragon
08.2022 - 08.2024
Office Manager, Occupational Health
Kettering General Hospital
04.2021 - Current
Team leader supervisor - Identity Services
Kettering General Hospital
12.2016 - 04.2021
Recruitment Advisor
Kettering General Hospital
06.2013 - 06.2016
Property Inspection Clerk
Cornerstone Housing
11.2011 - 03.2013
Project Management
Prince 2
CIPD - HR Support Level 3
CIPD
GCSEs - Math
Chatham Grammar School for Girls
GCSEs - Triple Science
Chatham Grammar School For Girls
GCSEs - Information Technology
Chatman Grammar School for Girls
GCSEs - History
Chatham Grammar School for Girls
GCSEs - English
Chatham Grammar School For Girls
GCSEs - Sports Studies
Chatham Grammar School for Girls