Summary
Overview
Work History
Education
Skills
Affiliations
Additional Information
Timeline
AssistantManager

KELLY ROOK

Portsmouth

Summary

PROFESSIONAL PROFILE: Excellent interpersonal skills which support the team. Vast administration experience supported by good typing skills, telephone experience and general administrative skills. Thrives on organisation and deals with situations appropriately and efficiently. A self-motivated individual with excellent communication skills verbally and in the written format.

PERSONAL PROFILE: I am an outgoing, enthusiastic individual. I have the confidence to excel myself in all tasks undertaken, whether they are personal challenges or targets in the workplace. I work well individually; I love being given the opportunity to use my own initiative and experience but also get on well with others and find it rewarding to work as part of a team. I am reliable and always willing to help. I am looking for a new challenge, and the opportunity to gain skills and learn.

Key Skills: • Organised • Team Player • Able to work on own initiative • Prioritising workloads • Flexible • Numeracy skills • Literacy skills • Adaptable • Problem Solver

Overview

12
12
years of professional experience
1
1
year of post-secondary education

Work History

Compliance Administrator

Halo Arc UK
Portsmouth, UK
10.2022 - Current
  • Create easy to follow, step by step guide documents for Halo ARC policies and Procedures. Devise and implement processes and procedures to streamline operations.
  • Attend Sites where necessary and complete monthly compliance audits.
  • Respond to employee enquiries regarding compliance regulations and procedures.
  • Create and maintain a compliant work environment.
  • Update and maintain training for all Halo Staff.
  • Audit Fleet and request services/MOT/defect tasks be completed by each site within specific timeframes.
  • Follow / Create auditing processes to meet internal and regulatory requirements for BSI.
  • Maintain records and updated internal databases to support management.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Developed and updated spreadsheets and databases to track and report on necessary data.

Office Administrator

Project Drains Ltd
Portsmouth
12.2020 - 10.2022
  • Remote working administration role on a part time and ad-hoc basis as per my below listed duties
  • Key Duties:
  • Secretarial tasks; including but not limited to, organising personal travel & diary management
  • Scheduling/Confirming engineers diaries 2
  • Verify Engineers working hours to payroll
  • Point of call for enquiries via calls and emails
  • Typing quotes and customer guarantees and invoices
  • Managing my own workload
  • Light bookkeeping tasks; invoice management, taking card payments when required
  • Office Administrator.

Office Administrator and PA

KTG Electrical Installations
Portsmouth
10.2018 - 09.2020
  • To one of the directors as per my below listed duties
  • Key Duties:
  • Secretarial tasks; including but not limited to, organising personal travel & diary management
  • Scheduling/Confirming engineers weekly planner
  • Verify working hours/ holiday/sick
  • Point of call for enquiries via calls and emails
  • Typing quotes, customer guarantees and invoices
  • Managing my own workload
  • Light bookkeeping tasks; invoice management & bank reconciliation
  • General office administration

PROMOTION: Service Dept Senior Administrator

FutureMost Windows Ltd
Portsmouth
01.2012 - 08.2018
  • A promotion from Service Co-ordinator
  • My role was to direct a team of service engineers daily along with an assistant and surveyor
  • I ensured smooth running of day to day job allocation, costing and invoicing paperwork, liaising daily with external contractors & internal management, & general administration
  • Key Duties:
  • Supervising the Co-ordinator assistant
  • Quoting for works/chase quotations with relevant parties
  • Verify Engineers working hours to payroll
  • Liaising with external contractors/ internal management/ colleagues
  • Ensure all files were updated and correct
  • General Administrative duties
  • Managing my own workload

Service Engineer Co-ordinator Assistant

Futuremost Windows Ltd
Portsmouth, UK
01.2011 - 01.2012
  • My role was to manage a team of service engineers daily with regards to job allocation, costing and invoicing paperwork, liaising with external contractors, arranging appointments and general day to day administration
  • Key Duties:
  • First point of call for all inbound service calls
  • Scheduling diaries of 8 engineers
  • Liaising with external contractors
  • Receiving and responding to emails quickly & efficiently
  • Dealing with customer queries
  • Booking Appointments
  • Costing and invoicing daily jobs
  • Data entry
  • General Administrative duties
  • Further employment history available on request.

Education

Highbury College
01.2012 - 08.2012

CPD Accredited - Advanced Aesthetics

The Little Beauty Academy
05.2022 - 05.2022

Skills

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Affiliations

PROFESSIONAL PROFILE:

Excellent interpersonal skills which support the team. Vast administration experience supported by good typing skills, telephone experience and general administrative skills. Thrives on organisation and deals with situations appropriately and efficiently. A self-motivated individual with excellent communication skills verbally and in the written format.

PERSONAL PROFILE

I am an outgoing, enthusiastic individual. I have the confidence to excel myself in all tasks undertaken, whether they are personal challenges or targets in the workplace. I work well individually; I love being given the opportunity to use my own initiative and experience but also get on well with others and find it rewarding to work as part of a team. I am reliable and always willing to help. I am looking for a new challenge, and the opportunity to gain skills and learn.

Additional Information

  • Interests and Hobbies: Exercising.

Timeline

Compliance Administrator

Halo Arc UK
10.2022 - Current

CPD Accredited - Advanced Aesthetics

The Little Beauty Academy
05.2022 - 05.2022

Office Administrator

Project Drains Ltd
12.2020 - 10.2022

Office Administrator and PA

KTG Electrical Installations
10.2018 - 09.2020

PROMOTION: Service Dept Senior Administrator

FutureMost Windows Ltd
01.2012 - 08.2018

Highbury College
01.2012 - 08.2012

Service Engineer Co-ordinator Assistant

Futuremost Windows Ltd
01.2011 - 01.2012
KELLY ROOK