KELLY ROOK
South of UK,UK
Summary
Experienced administrative professional with 14+ years’ experience providing reliable, organised administrative and compliance support to small businesses and service-based organisations.
Highly organised, dependable, and calm under pressure, with proven experience in email and diary management, document preparation, invoicing and payment follow-up, and compliance administration including BSI 10125 document control.
Now offering virtual and freelance admin support, providing consistent, professional assistance without the cost or commitment of a full-time hire.
Overview
15
15
years of professional experience
Work history
National Compliance Officer / Administrator
Halo ARC UK
Portsmouth
2022.10 - 2026.01
- Promoted from Administrator to National Compliance Officer, supervising the compliance team
- Created and maintained clear, user-friendly policy and procedure documents
- Provided administrative support for BSI 10125:2022 compliance, including document control and audit preparation
- Maintained accurate internal records, spreadsheets, and databases
- Responded to employee and management enquiries regarding compliance procedures
- Supported City & Guilds training administration and record management
- Prepared documentation for monthly compliance audits
- Handled sensitive and confidential information with discretion
Office Administrator (Remote)
Project Drains Ltd
Portsmouth
2018.12 - 2022.10
- Delivered remote administrative support including email handling and diary management
- Coordinated engineers’ schedules and job assignments
- Prepared quotes, guarantees, and invoices; tracked payments
- Checked engineers’ hours for payroll purposes
- First point of contact for calls and emails
- Managed light bookkeeping tasks
- Successfully managed workload independently in a remote environment
Service Department Manager
Futuremost Windows Ltd
Portsmouth
2012.01 - 2018.08
- Managed day-to-day service operations for engineers, surveyors, and admin staff
- Oversaw job allocation, costing, invoicing, and documentation
- Liaised with external contractors and internal management
- Ensured accurate, up-to-date administrative files and records
- Verified engineers’ working hours for payroll
Service Engineer Co-ordinator Assistant
Futuremost Windows Ltd
Portsmouth
2011.01 - 2012.01
- Supported daily scheduling, invoicing, and paperwork for service engineers
- Acted as first point of contact for inbound service calls
- Maintained accurate administrative records
Skills
- Virtual & Remote Administration
- Email & Diary Management
- Document Preparation & Formatting
- Invoice Preparation & Payment Follow-Up
- Payroll Administration Support (with guidance/system provided)
- Data Entry & Client Records / CRM Administration
- Client & Stakeholder Communication
- Compliance & Quality Administrative Support
- BSI 10125 Document Control
- Audit Preparation (Administrative Support)
- Process & Procedure Documentation
- Confidential Information Handling
Availability
Rates can be tailored depending on workload and duration.
Discounted rates available for long-term retainers and small businesses.
Available for:
· Ongoing virtual admin support
· Part-time or retainer-based freelance work
· Long-term remote working relationships
REMOTE & FREELANCE READINESS
· Experienced remote worker
· Comfortable working independently without supervision
· Highly organised with strong attention to detail
· Professional written and verbal communication
· Confident using Microsoft Office and spreadsheets
Qualifications / Training
IOSH - Health & Safety (2023)
NVQ Level 2 - Customer Service
CPD Accredited- Advance Aesthetics (2022)
Timeline
National Compliance Officer / Administrator
Halo ARC UK
2022.10 - 2026.01
Office Administrator (Remote)
Project Drains Ltd
2018.12 - 2022.10
Service Department Manager
Futuremost Windows Ltd
2012.01 - 2018.08
Service Engineer Co-ordinator Assistant
Futuremost Windows Ltd
2011.01 - 2012.01