Kelly Rodrigues
Swindon
Summary
Experienced professional with focus on customer service and client satisfaction. Able to resolve customer issues promptly through strong communication skills and deep understanding of company policies. Committed to enhancing customer experiences and maintaining positive relationships.
Overview
15
15
years of professional experience
Work history
Customer Service Clerk
Nippon Express
Swindon
06.2025 - 01.2026
- Manage day-to-day logistics and supply chain operations, ensuring timely movement of goods.
- Coordinate transportation schedules and liaise with carriers and freight forwarders for on-time deliveries.
- Prepare and process export/import documentation, customs declarations, and compliance checks.
- Manage end-of-month invoicing, reconciling all accounts to ensure accurate financial reporting and timely billing.
- Act as a point of contact for suppliers and internal stakeholders to ensure smooth operations.
Retail Associate
TJX Europe
Swindon
05.2024 - 11.2024
- Engaged customers to enhance in-store experience and build long-term relationships.
- Provided tailored product advice based on customer needs, increasing sales opportunities.
- Resolved complaints efficiently and maintained accurate cash and card transactions.
- Ensured adherence to safety policies and maintained a safe working environment.
Operations Team Leader
Bleckmann Logistics
Swindon
01.2022 - 02.2024
- Managed warehouse areas including operational processes, people, and client relationships.
- Planned labour, equipment, and activities proactively during each shift.
- Promoted a culture of safety and supported team and individual development.
- Assisted Shift Manager in performance management, absence, and disciplinary processes.
- Communicated effectively at all levels and managed urgent requests from stakeholders.
- Motivated high-performing teams to achieve KPIs and maintain order accuracy.
Superuser
Bleckmann Logistics
Swindon
10.2018 - 01.2022
- Supported logistics operations as part of a specialist team.
- Received and processed stock using inventory management systems.
- Oversaw daily operations to achieve productivity targets and deadlines.
- Handled stock, checked for damaged or missing items, and managed picking/packing tasks.
Administrator
Wasdell Packaging Ltd
Swindon
10.2017 - 03.2018
- Provided customer service and handled accounts, including international clients.
- Managed incoming/outgoing mail and collaborated across departments.
- Delivered accurate information to customers via phone, email, and in-person.
Customer Service Assistant
The Range
Swindon
08.2016 - 10.2017
- Assisted customers with product queries and complaints, ensuring high satisfaction.
- Trained new associates on cash register operations and customer handling.
- Managed high-volume customer queries efficiently.
Customer Service Assistant & Online Picker
Tesco Extra
Swindon
12.2012 - 04.2013
- Replenished inventory and monitored stock demands.
- Resolved customer concerns to ensure positive experiences.
Administration – Managing Accounts
WHSmith
Swindon
02.2011 - 04.2013
- Minimized product damage and ensured proper handling and storage.
- Picked, packed, and dispatched high-volume orders exceeding targets.
- Maintained stock control and quality standards for audits.
Education
Certificate of Higher Education - Arts
Goa University
Panaji, IndiaSkills
- Team Leadership & Staff Development
- Target-Driven & Self-Motivated
- Warehouse Management Systems
- Logistics & Supply Chain Operations
- Stock Management, Order Picking & Processing
- Export/Import Documentation
- Invoice Reconciliation
- Process Optimization
- Data entry efficiency
- Microsoft office suite proficiency
Timeline
Customer Service Clerk
Nippon Express
06.2025 - 01.2026
Retail Associate
TJX Europe
05.2024 - 11.2024
Operations Team Leader
Bleckmann Logistics
01.2022 - 02.2024
Superuser
Bleckmann Logistics
10.2018 - 01.2022
Administrator
Wasdell Packaging Ltd
10.2017 - 03.2018
Customer Service Assistant
The Range
08.2016 - 10.2017
Customer Service Assistant & Online Picker
Tesco Extra
12.2012 - 04.2013
Administration – Managing Accounts
WHSmith
02.2011 - 04.2013
Certificate of Higher Education - Arts
Goa University