Kelly Rennie

Myself and my partner have been running our own business comprising of a fully equipped Gym, Dojo and a Sunbed salon all in one building.

Initially we opened the business just as a Gym only with just one stand up sunbed as a little side line, this however took off very quickly resulting in us creating a little independent salon within the building with 2 lie downs and 2 stand ups.

I run the salon and paperwork side of the business, cashing up, ordering, keeping customer records up to date and a lot of the advertising.

Sadly as the cost of living has crown it has become impossible to keep the business going with all the building overheads

• Increased client base by devising and leading social media paid marketing strategy.
• Maintained clean and hygienic salon area in line with quality standards.
• Conducted regular stock counts and ordered replacements to maintain optimal inventory.

Working in Carpetright was a sales based job.

• Provided customers with price information and handled financial transactions.
• Communicated with potential and existing customers in-person, over telephone and via webchat.
• Increased sales through effective negotiation and persuasion techniques.
• Demonstrated product features and functions to engage potential customers.
• Increased current product and service sales through knowledgeable customer advice.
• Devised pitches and presentations targeted to client needs for improved deal closing.
• Educated customers on warranties and return policies for transparency.
• Delivered high sales performance within budget to strict deadlines and targets.
• Attended training sessions regularly to keep abreast with latest sales techniques.
• Resolved customer complaints swiftly, maintaining company reputation.
• Delivered exceptional customer service, addressing customer queries and handling customer complaints.
• Worked flexible hours, covering nights, weekends and bank holidays.

• Ensured proper use of tanning beds, safeguarding client well-being.
• Handled cash transactions efficiently whilst maintaining accurate financial records.
• Maintained clean, tidy and sanitised workstations for minimised staff and customer risk.
• Upheld strict adherence to licensing laws for responsible tanning practices.
• Trained new staff members to deliver top-notch service quality.
• Promoted salon's range of products effectively leading to an increase in sales.
• Enhanced customer satisfaction by addressing and resolving complaints swiftly.
• Managed tanning salon operations, ensuring smooth daily running.
• Offered sound advice on tan maintenance, promoting lasting results for clients.
• Reviewed customer history to recommend appropriate products and services.

I started in Farmfoods under a YTS Scheme and worked my way up to manager very quickly in that time. I could have been area manager but at that time i didnt drive.

As this was my first experience of work i learnt a lot in my time there.

• Implemented innovative visual merchandising techniques which led to increased shopper interest.
• Oversaw recruitment process thereby ensuring best talents were hired into the retail team.
• Employed exceptional visual merchandising skills to create eye-catching, inviting storefronts and interiors.
• Toured sales floor regularly, assessing and improving daily operations.
• Evaluated products to select mix meeting current customer demand.
• Gained excellent product knowledge through diligent research, leading to better sales performance.
• Kept business in compliance with internal controls, industry regulations and health and safety requirements.
• Managed store inventory by directing routine stock control procedures to maximise sales opportunities.
• Conducted staff appraisals and promoted ongoing professional development.
• Recruited and trained staff members, leading by example to consistently elevate store standards.
• Completed opening and closing procedures each day.
• Kept staff records regarding holidays, absences and discipline.
• Implemented loss prevention strategies for reducing shrinkage levels in the store.