Kelly Parkin

• Led development, delivery, and improvement of health and wellbeing services for older people, including falls prevention and frailty-focused interventions.
• Conducted quality assurance checks, risk assessments, and ensured compliance with safeguarding, equality, and regulatory standards.
• Delivered and supported falls prevention and frailty management programmes to improve strength, balance, function, and independence.
• Managed and supervised a team of Health Coaches, including appraisals, performance, and training.
• Worked with stakeholders, service users, and partner organisations to assess needs and improve services.
• Designed project plans, operational processes, and service improvement frameworks.
• Facilitated partnership working with local authorities, healthcare providers, and funding bodies.
• Produced reports, analysed service data, and evaluated outcomes to support decision-making.
• Managed funding contracts and monitored performance against targets.
• Led safe service change and change management initiatives to improve outcomes for older people.

• Coordinated the delivery of a community-based cardiac rehabilitation programme.
• Managed referrals, assessments, scheduling, and participant onboarding.
• Delivered and supervised exercise sessions for individuals with cardiovascular conditions.
• Conducted health screenings, risk assessments, and monitored vital signs and symptoms.
• Worked with cardiac nurses, physiotherapists, GPs, and other healthcare professionals.
• Provided education on exercise, nutrition, stress management, and lifestyle change.
• Managed instructors and volunteers and ensured adherence to clinical and safety standards.
• Collected and analysed outcome data and prepared reports for stakeholders and funders.
• Supported service development, partnership working, and continuous improvement.

• Founded and managed a health and fitness business specialising in exercise, prevention, and wellbeing for adults and older people.
• Designed and delivered personalised and group exercise programmes to improve strength, mobility, balance, and cardiovascular health.
• Conducted health and fitness assessments and adapted programmes for a range of medical conditions.
• Educated clients on lifestyle change, physical activity, and long-term health maintenance.
• Coordinated schedules, bookings, and programme delivery.
• Managed all business operations, including marketing, invoicing, customer relations, and record keeping.
• Maintained health and safety standards and built strong relationships with clients and healthcare professionals.

• Delivered tailored exercise programmes for clients referred by GPs with long-term health conditions.
• Conducted health screenings, risk assessments, and fitness assessments.
• Led one-to-one and group sessions to improve strength, mobility, balance, and cardiovascular fitness.
• Monitored progress and adapted programmes to meet individual needs and medical conditions.
• Recorded outcomes including blood pressure, weight, and fitness measures.
• Educated clients on lifestyle change and long-term physical activity.
• Liaised with healthcare professionals and maintained accurate client records.
• Ensured safe practice in line with referral protocols, safeguarding, and health and safety standards.
• Employment gap to have a Child

Managed a portfolio of commercial motor insurance claims from first notification to settlement, ensuring accurate assessment, validation, and timely resolution. Liaised with policyholders, brokers, repairers, and third parties to investigate liability and control costs. Reviewed documentation, negotiated settlements, and maintained compliance with company procedures and regulatory requirements while delivering a high standard of customer service.

Managed onboard catering services, ensuring high standards of food and beverage presentation, stock control, and service delivery. Supervised cabin staff, maintained hygiene and safety compliance, and provided efficient, customer-focused service throughout journeys.

Supported daily store operations, supervised staff, and ensured high standards of customer service, product quality, and cleanliness. Assisted with training, rota planning, stock control, and cash handling while helping to drive sales and meet store targets.