Kelly Osborne

Assisted in washing, drying, and ironing residents' clothes.

Sorted and delivered laundry to residents' rooms.

• Maintained cleanliness and organisation of laundry room.
• Handled delicate materials carefully when cleaning, preserving the longevity and quality of items around the home.

• Unfortunately, due to Whitbread selling the hotel and the new buyers needing to do a full refurbishment, I was made redundant.
• This role involved a variety of tasks every shift: Warmly welcoming, Checking In and helping guests with whatever needs they may have. Arranging the housekeeper’s work sheets and checking the rooms are up to standard for incoming guests. Health and Safety checks and tests. Various administration tasks emails, filing, record keeping. Efficiently handling telephone calls and dealing with enquiries. Checking all deliveries and stock checks

• Delivered front desk support, warmly welcoming visitors and guiding them to the appropriate contacts. I look after families, help arrange their loved one’s funerals, take payments. Efficiently managed incoming and outgoing calls, addressing inquiries and directing calls to the relevant departments. Contributed to the scheduling of appointments and ensured the reception area remained organised and inviting. Helped with the business account and petty cash with the help of Xero.

• Managed reception duties for 18 years, overseeing patient appointments and ensuring seamless daily operations.
• Resolved patient queries with professionalism and patience, enhancing customer service experience.
• Ensured confidentiality of patient data by following regulations diligently.
• Facilitated payment processes efficiently, aiding in seamless transactions for patients.
• Escalated complex issues promptly to relevant staff members, ensuring speedy resolutions.
• Handled phone calls, resulting in effective communication with clients.
• Managed appointment bookings for efficient clinic operations.
• Enhanced patient experience by providing warm, friendly service.
• Maintained tidy and organised reception area for professional appearance.
• Processed medical forms accurately to ensure correct patient information.
• Welcomed new patients warmly, fostering a friendly clinic atmosphere.
• Utilised dental software proficiently to maintain accurate records.