Kelly Opperman

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Correctly calculated inventory and ordered appropriate supplies.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
• Carefully interviewed, selected, trained, and supervised staff.
• Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
• Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
• Increased sales during off-peak hours by creating and promoting special offers.
• I was responsible for overseeing the daily operations of the restaurant.
• I had to supervise all areas of the restaurant to monitor activities and handle any problems that arise.
• I was responsible for interviewing and training staff members to ensure that all restaurant procedures are followed.
• I had to ensure that the customers were happy, getting their feedback on their experience and handling customer complaints.
• I also mediated any labor disputes and ensured that all employees felt comfortable enough to raise any concerns.
• Appraised staff performance and disciplining or retaining employees to correct poor performance.

• I was responsible for handling cash transactions with customers, collecting payments and creating and redeeming vouchers.
• I had to provide excellent and efficient customer service at all times and handle any enquiries or complaints lodged.
• I had to manage other cashiers and ensure cash register cash outs are accurate.
• I had to manage the till and cash up at the end of each shift.
• Cross checked financial transactions at end of shift, checking cash and card payments against shift transactions to detect discrepancies.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Contributed to store promotions by informing customers of available discounts or special offers at checkout.
• Processed both cash and card purchases and returns.
• Mentored new team members on POS system operation, customer service strategies, and sales goals.
• Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
• Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
• Resolved escalated customer disputes with special actions such as discounts.
• Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
• Managed cash drawer accuracy and security, minimizing discrepancies through meticulous cash handling and record-keeping.

I have a Bachelor of Commerce which is an undergraduate degree in business management, economics, accounting and marketing. The degree is designed to provide students with a wide range of managerial skills while building competence in a particular area of business. I was exposed to general business principles, taking courses in accounting, finance, economics, business management, human resources, marketing etc.