Kelly Oliver
Chester-le-Street,Durham
Summary
Highly skilled professional with expertise in communication, team building, and leadership. Demonstrates exceptional problem-solving and decision-making capabilities, remaining calm under pressure. Proficient in anti-money laundering regulations and possesses a high data entry speed. Committed to leveraging skills to drive organisational success and ensure compliance with regulatory standards.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Conveyancing Assistant
Hathaways Law
Low Fell, Gateshead, Tyne and Wear
02.2024 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.con
- Contributed significantly towards maintaining a high standard of client care.
- Performed due diligence checks on properties, reducing potential risks.
- Prepared search reports and draft transfers, aiding smooth transaction processes.
- Assisted solicitors by preparing legal documents for conveyancing cases.
- Compiled detailed correspondence letters aimed at providing clear instructions to clients.
- Coordinated with team members to ensure timely delivery of services to clients.
- Drafted contracts to facilitate property sales and purchases.
- Maintained organised case files, which allowed ease of access when required.
- Handled administrative tasks related to conveyancing matters improving office efficiency.
- Addressed clients' queries promptly, thereby enhancing customer satisfaction levels.
- Ensured compliance with all relevant regulations in conducting conveyancing duties.
- Managed tight deadlines while maintaining compliance with all relevant regulations.
- Provided administrative support to other property lawyers to increase department efficiency.
- Delivered excellent service to clients and agents, keeping informed at every stage of case.
- Maintained relationships with current customers and estate agents to encourage new revenue opportunities.
- Assisted with opening, progression and closure of residential conveyancing files.
- Handled case documentation safely and securely for optimised client confidentiality.
- Distributed client bills and sought prompt payment.
Conveyancing Assistant & Accounts Clerk
Mark Swatts Morse LLP
Newcastle
03.2017 - 02.2024
- Prepared regular reports on account status for review by management.
- Facilitated smooth communication between sales and administrative teams, enhancing operational efficiency.
- Monitored outstanding payments and followed up on arrears to minimise losses from bad debts.
- Input sales, purchase and cash transactions.
- Completed daily and monthly bank reconciliations and noted any discrepancies.
- Helped with preparation of management accounts and end-month duties.
- Kept and updated digital and physical financial records.
- Reconciled all company accounts, including credit cards and expenses.
- Stored confidential information safely and securely in line with company protocol.
- Calculated bills owed by customers, prepared invoices and distributed statements.
- Kept up-to-date general ledger, balancing out transactions.
- Verified figures with cross-checking of different accounts and documentation.
- Compiled records for audits to facilitate smooth and complete reviews.
- Monitored accounts payables and receivables to proactively spot and handle problems.
- Used Xero accounting to deliver compliant and consistent account management.
- Ensured timely communication with clients, resulting in improved customer satisfaction.
- Maintained high degree of confidentiality whilst handling sensitive client information.
- Served as a reliable point of contact throughout the conveyancing process; provided reassurance to clients.
- Coordinated efficiently between solicitors, lenders and clients for successful property transactions.
- Improved office efficiency with systematic filing and archiving of legal paperwork.
- Assisted with opening, progression and closure of residential conveyancing files.
- Delivered excellent service to clients and agents, keeping informed at every stage of case.
- Maintained relationships with current customers and estate agents to encourage new revenue opportunities.
- Handled case documentation safely and securely for optimised client confidentiality.
- Documented case progress and outcomes, creating reports for further analysis.
Estate Agent
Venture Properties
Chester le Street, Durham
05.2011 - 03.2017
- Promoted sales with effective marketing strategies and high-quality property listings.
- Developed a solid network of contacts within the industry that facilitated quick sales transactions.
- Streamlined administrative tasks such as preparing tenancy agreements, organising repairs, collecting rent payments leading to improved efficiency.
- Conducted regular market research keeping abreast with latest industry trends.
- Utilised local market knowledge to advise clients on pricing strategies and housing trends, maximising profit opportunities.
- Drafted compelling property descriptions for online listings to attract potential buyers.
- Conducted comprehensive property valuations for potential sellers, resulting in realistic listing prices.
- Actively followed-up with prospective buyers after viewings encouraging faster decision making.
- Handled difficult situations calmly resolving disputes between landlords and tenants effectively.
- Organised open house events to increase visibility and interest in listed properties.
- Answered phone calls and emails from potential and existing customers.
- Advertised properties to general public via networking, brochures, adverts and multiple listing services to maximise exposure.
- Carefully managed communication between buyers, sellers and solicitors to optimise completion speed.
- Showed residential properties and explained features, value and benefits of available homes.
- Generated lists of properties compatible with buyers' needs and financial resources.
- Managed and rented out rental properties.
- Coordinated appointments with prospective buyers to showcase houses and plots.
- Liaiased with solicitors to establish client position and communicated updates to buyers and sellers.
- Updated online platforms with new listings to build buyer interest.
- Inspected properties between lettings to confirm required works ahead of new tenants moving in.
- Photographed properties to showcase rooms, features and outdoor spaces.
- Developed close relationships with area realtors and promoted builders to boost referral network.
- Increased customer satisfaction ratings, addressing issues effectively for speedy resolution.
- Oversaw property maintenance, working with various tradesmen to complete repairs.
- Used proven sales and negotiation abilities to achieve optimal sale and rental prices.
- Communicated terms and conditions to prospective buyers or tenants.
- Managed customer relationships to achieve high satisfaction rate.
- Collaborated with clients, solicitors and surveyors to progress property sales.
- Carried out reference and credit checks on new clients.
- Drafted leasing and sale agreements for tenant signing.
- Inspected rental properties before and after tenancies, appropriately handling bond payments.
- Offered bespoke advice on property value based on current market estimates.
- Conducted intensive property market research to stay abreast of trends and developments.
- Managed multiple rental properties with outstanding planning and organisation.
- Identified and planned new real estate projects and new building construction in partnership with developers.
- Advised customer on contract law and property law.
Branch Manager, Estate Agent
Reeds Rains
Durham Areas, Durham
02.2002 - 05.2011
- Reviewed and analysed sales data to identify growth opportunities.
- Developed and implemented strategies for increased customer satisfaction.
- Improved branch productivity by implementing efficient work schedules.
- Led team meetings to foster communication and collaboration.
- Implemented new training programmes for improved staff performance.
- Fostered a positive work environment, improving overall team morale.
- Managed daily operations to ensure smooth running of the branch.
- Conducted regular performance reviews for continuous employee development.
- Oversaw recruitment process, ensuring selection of competent staff members.
- Built partnerships with local businesses fostering community relations.
- Provided excellent customer service, securing client loyalty.
- Directed day-to-day work of 6 employees and motivated teams to exceed objectives.
- Conducted comprehensive property valuations for potential sellers, resulting in realistic listing prices.
- Improved client understanding of the buying process through clear communication and guidance.
- Negotiated contracts on behalf of clients resulting in favourable terms for both parties involved.
- Showed residential properties and explained features, value and benefits of available homes.
- Managed and rented out rental properties.
Mortgage administrator
Northern Rock
Sunderland, Tyne and Wear
01.2000 - 02.2002
- Managed daily administration duties for smooth operation of the office environment.
- Improved efficiency by handling mortgage applications and processing paperwork.
- Decreased errors for smoother mortgage approval process by verifying applicant information thoroughly.
- Handled incoming calls, delivering excellent customer service at every point of contact.
Education
Advanced GNVQ - Business Studies
Hermitage Comprehensive School
Chester-le-Street, DurhamGCSEs - English, Maths, Dual Science, Business Studies, German, Food Tech, PE
Hermitage Comprehensive School
Chester-le-StreetSkills
- Communication skills
- Team building
- Calm under pressure
- Problem-solving
- Leadership
- Decision-Making capabilities
- Anti-Money laundering regulations familiarity
- Data entry speed
Certification
Trained Fire Safety Officer - Current Employment
References
References available upon request.
Timeline
Conveyancing Assistant
Hathaways Law
02.2024 - Current
Conveyancing Assistant & Accounts Clerk
Mark Swatts Morse LLP
03.2017 - 02.2024
Estate Agent
Venture Properties
05.2011 - 03.2017
Branch Manager, Estate Agent
Reeds Rains
02.2002 - 05.2011
Mortgage administrator
Northern Rock
01.2000 - 02.2002
Advanced GNVQ - Business Studies
Hermitage Comprehensive School
GCSEs - English, Maths, Dual Science, Business Studies, German, Food Tech, PE
Hermitage Comprehensive School
Similar Profiles
Petelo FahaPetelo Faha
Barber at Hathaways BarbershopBarber at Hathaways Barbershop
Abraham OrozcoAbraham Orozco
Spanish Interpreter/Administrator at Cal Western School of Law Community Law ProjectSpanish Interpreter/Administrator at Cal Western School of Law Community Law Project
Marilyn ZhaoMarilyn Zhao
Head Intern at Lani Cao Law Firm (Immigration Law)Head Intern at Lani Cao Law Firm (Immigration Law)