Kelly McManus
Driffield,East Yorkshire
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and problem solving. Works well as part of a team and can use own initiative.
Overview
19
19
years of professional experience
10
10
years of post-secondary education
Work history
Teacher
Gillshill Primary School
Driffield, East Riding of Yorkshire
2017.09 - 2024.08
- Adapted teaching methods and materials to meet students' varying needs and interests.
- Created lesson plans and routines each day to promote maximum student engagement.
- Planned and organised classrooms that consistently facilitated positive learning experience.
- Worked collaboratively with other teachers to review data and develop instructional strategies to address student learning objectives.
Customer Service Assistant
Sledmere House
Sledmere, East Riding of Yorkshire
2015.04 - 2017.08
- Advised customers on availability, pricing and location of products.
- Multi-tasked to keep customer service levels at optimal capacity at peak times.
- Assisted customers with varying questions relating to products and the running of the estate by using product knowledge and working with colleagues in other departments.
- Ensured that shelves were restocked and the appearance of the shop and visitor centre were maintained.
Meat Slicer
Primepak Foods Ltd
Driffield, East Riding of Yorkshire
2006.05 - 2007.08
- Prepared a variety of products ready to slice in accordance with health and safety regulations.
- Used commercial meat slicer safely and set the machine to slice to different weights and sizes.
- Successfully delivered on tasks within tight deadlines.
Call Centre Operative
Kingstown Associates Limited
Driffield, East Riding of Yorkshire
2006.02 - 2006.06
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Handled customer queries with a friendly, professional communication.
Education
Post Graduate Certificate in Education - Primary (3-7)
University of Hull
Hull 2016.09 - 2017.06
Bachelor of Arts - English with Film and Television Studies
Manchester Metropolitan University
Manchester 2002.10 - 2005.06
A-Levels - English, Sociology, History
Wyke Sixth Form College
Hull 2000.09 - 2002.06
GCSEs - D&T Textiles, Art, Biology, English, Expressive Arts, Maths, History
Driffield School and Sixth Form
Driffield 1995.09 - 2000.06
Skills
- Teamwork and collaboration
- Trustworthy and reliable nature
- Effective time management
- Working under pressure
- Problem solving skills
- Proactive initiative
- Verbal communication
- Flexible
- Friendly and polite
- Compassion and empathy
Affiliations
- Hiking
- Listening to podcasts
- Eating Out
Timeline
Teacher
Gillshill Primary School
2017.09 - 2024.08
Post Graduate Certificate in Education - Primary (3-7)
University of Hull
2016.09 - 2017.06
Customer Service Assistant
Sledmere House
2015.04 - 2017.08
Meat Slicer
Primepak Foods Ltd
2006.05 - 2007.08
Call Centre Operative
Kingstown Associates Limited
2006.02 - 2006.06
Bachelor of Arts - English with Film and Television Studies
Manchester Metropolitan University
2002.10 - 2005.06
A-Levels - English, Sociology, History
Wyke Sixth Form College
2000.09 - 2002.06
GCSEs - D&T Textiles, Art, Biology, English, Expressive Arts, Maths, History
Driffield School and Sixth Form
1995.09 - 2000.06