Kelly McManus
Driffield,East Yorkshire
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and problem solving. Works well as part of a team and can use own initiative.
Overview
19
19
years of professional experience
10
10
years of post-secondary education
Work History
Teacher
Gillshill Primary School
Driffield, East Riding of Yorkshire
09.2017 - 08.2024
- Adapted teaching methods and materials to meet students' varying needs and interests.
- Created lesson plans and routines each day to promote maximum student engagement.
- Planned and organised classrooms that consistently facilitated positive learning experience.
- Worked collaboratively with other teachers to review data and develop instructional strategies to address student learning objectives.
Customer Service Assistant
Sledmere House
Sledmere, East Riding of Yorkshire
04.2015 - 08.2017
- Advised customers on availability, pricing and location of products.
- Multi-tasked to keep customer service levels at optimal capacity at peak times.
- Assisted customers with varying questions relating to products and the running of the estate by using product knowledge and working with colleagues in other departments.
- Ensured that shelves were restocked and the appearance of the shop and visitor centre were maintained.
Meat Slicer
Primepak Foods Ltd
Driffield, East Riding of Yorkshire
05.2006 - 08.2007
- Prepared a variety of products ready to slice in accordance with health and safety regulations.
- Used commercial meat slicer safely and set the machine to slice to different weights and sizes.
- Successfully delivered on tasks within tight deadlines.
Call Centre Operative
Kingstown Associates Limited
Driffield, East Riding of Yorkshire
02.2006 - 06.2006
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Handled customer queries with a friendly, professional communication.
Education
Post Graduate Certificate in Education - Primary (3-7)
University of Hull
Hull 09.2016 - 06.2017
Bachelor of Arts - English with Film and Television Studies
Manchester Metropolitan University
Manchester 10.2002 - 06.2005
A-Levels - English, Sociology, History
Wyke Sixth Form College
Hull 09.2000 - 06.2002
GCSEs - D&T Textiles, Art, Biology, English, Expressive Arts, Maths, History
Driffield School and Sixth Form
Driffield 09.1995 - 06.2000
Skills
- Teamwork and collaboration
- Trustworthy and reliable nature
- Effective time management
- Working under pressure
- Problem solving skills
- Proactive initiative
- Verbal communication
- Flexible
- Friendly and polite
- Compassion and empathy
Affiliations
- Hiking
- Listening to podcasts
- Eating Out
Timeline
Teacher
Gillshill Primary School
09.2017 - 08.2024
Post Graduate Certificate in Education - Primary (3-7)
University of Hull
09.2016 - 06.2017
Customer Service Assistant
Sledmere House
04.2015 - 08.2017
Meat Slicer
Primepak Foods Ltd
05.2006 - 08.2007
Call Centre Operative
Kingstown Associates Limited
02.2006 - 06.2006
Bachelor of Arts - English with Film and Television Studies
Manchester Metropolitan University
10.2002 - 06.2005
A-Levels - English, Sociology, History
Wyke Sixth Form College
09.2000 - 06.2002
GCSEs - D&T Textiles, Art, Biology, English, Expressive Arts, Maths, History
Driffield School and Sixth Form
09.1995 - 06.2000
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