Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KELLY MANGAN

Chichester,United Kingdom

Summary

Highly skilled professional with expertise in administrative support, call analysis, and counselling qualifications. Proficient in providing live agent support and entering data utilizing Microsoft tools. Demonstrates exceptional creativity and innovation, coupled with strong organizational skills for both digital and physical files. Experienced in customer service and maintaining cleanliness standards. Detail-oriented with excellent problem-solving abilities, adaptability, and time management skills. Committed to delivering high-quality results with meticulous attention to detail.

Overview

7
7
years of professional experience
18180
18180
years of post-secondary education
1
1
Certification

Work History

VOLUNTEER WORKER ADMINISTRATIVE ASSISTANT

MACMILLAN PALLIATIVE CARE
MIDHURST
02.2024 - 04.2024
  • Provided Administrative support to staff, including photocopying, faxing, and filing
  • Arranged filling systems for easy use and retrieval by personnel
  • Ensured accuracy of data input through careful examination and verification of all scanned documents
  • Maintained strict adherence to document disposal policies while ensuring information security

ADMINISTRATIVE ASSISTANT

BROOKES-MANGAN LAW OFFICE
BASSETERRE, ST. KITTS
06.2018 - 01.2022
  • Provided operational management support to the CEO
  • Organized and updated filing systems to maintain office information
  • Managed incoming and outgoing shipments
  • Arranged filing systems for easy use and retrieval by personnel
  • Created effective written correspondence for business communication
  • Organized activities by priority and importance to enhance efficiency
  • Maintained accurate and up-to-date records on all transactions
  • Procured supplies from reliable and cost-effective vendors to fulfill office requirements
  • Created invoices for shipments
  • Assisted in managing errands
  • Maintained company databases to track activities and ensure data accuracy
  • Received, sorted, and directed incoming mail to maintain effective communication channels
  • Supported the training new staff

CALL ANALYST - CALL CENTRE

1-888-GO-ANSWER
CASTRIES, ST. LUCIA
01.2017 - 12.2017
  • Organizational filing systems for confidential client records and reports
  • Trained new employees, including monitoring and reviewing individual performance
  • Maintained high standards of accuracy and quality data entry and record-keeping
  • Resolved team conflicts and assisted with identified problems to maintain a sense of teamwork
  • Acted as an escalation point for complex customer enquiries and complaints
  • Collaborated with other departments to resolve customer issues
  • Analyzed customer feedback to improve customer service processes and policies
  • Processed customer orders accurately and efficiently
  • Assisted in handling inbound and outbound calls, providing exceptional customer service and support

Education

Diploma - Children and Young People's Mental Health and Wellness

Centre of Excellence
Glasgow, Glasgow City

Diploma - Counseling

Institute of Counseling, Glasgow Caledonian University
Glasgow, Glasgow City

Certificate of Higher Education - Crisis Counseling

Institute of Counseling, Glasgow Caledonian University
Glasgow, Glasgow City

Certificate of Higher Education - Grief & Bereavement

Institute of Counseling, Glasgow Caledonian University
Glasgow, Glasgow City

Certificate of Higher Education - Couples and Family

Institute of Counseling, Glasgow Caledonian University
United Kingdom

Diploma - Home Education

Centre of Excellence
United Kingdom

Certificate - Team Leadership and Motivation

Centre of Excellence
United Kingdom

Certificate - Mental Health, HIV, COVID-19-Co-Infection

Howard University
St. Kitts

Certificate - Hairdressing

Institute of Business Studies
St. Lucia

Diploma - Soap-Making Business

Centre of Excellence
United Kingdom

Diploma - Organic Skincare Business

Centre of Excellence
United Kingdom

High School -

Triple C Academy
Grand Cayman Islands

Skills

  • Counseling
  • Administrative Support
  • Call Analysis Expertise
  • Live Agent Support
  • Database Entry
  • Basic Computer Knowledge
  • Creativity and Innovation
  • Digital & Physical File Organization Skills
  • CAMS software
  • Customer Service
  • Cleanliness
  • Detail-Oriented
  • Problem-solving Skills
  • Time Management
  • Attention to Detail

Certification

1-888-GO-ANSWER! Certificate of Top Quality Employee. Recognition of outstanding performance and dedication.

Timeline

VOLUNTEER WORKER ADMINISTRATIVE ASSISTANT

MACMILLAN PALLIATIVE CARE
02.2024 - 04.2024

ADMINISTRATIVE ASSISTANT

BROOKES-MANGAN LAW OFFICE
06.2018 - 01.2022

CALL ANALYST - CALL CENTRE

1-888-GO-ANSWER
01.2017 - 12.2017

Diploma - Children and Young People's Mental Health and Wellness

Centre of Excellence

Diploma - Counseling

Institute of Counseling, Glasgow Caledonian University

Certificate of Higher Education - Crisis Counseling

Institute of Counseling, Glasgow Caledonian University

Certificate of Higher Education - Grief & Bereavement

Institute of Counseling, Glasgow Caledonian University

Certificate of Higher Education - Couples and Family

Institute of Counseling, Glasgow Caledonian University

Diploma - Home Education

Centre of Excellence

Certificate - Team Leadership and Motivation

Centre of Excellence

Certificate - Mental Health, HIV, COVID-19-Co-Infection

Howard University

Certificate - Hairdressing

Institute of Business Studies

Diploma - Soap-Making Business

Centre of Excellence

Diploma - Organic Skincare Business

Centre of Excellence

High School -

Triple C Academy

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