Kelly Lunn

Processing monthly data interfaces from the HR system to the pension admin system.

Performing data integrity analysis and correction of data anomalies.

● Processing pension payroll, submitting BACS payments via PTX, RTI notifications to

HMRC and assisting reconciliation of payroll.

● Online helpdesk access, providing front line telephone assistance to members with

access and functional questions. Management of member access requests.

● Setting up DC (Defined Contributions) investment elections and processing monthly contribution files.

• Processing customer payments for insurance policies.

• Managing direct debits, refunds, and adjustments for policyholders.

• Tracking overdue accounts and assisting with debt collection.

• Answering inbound calls and making outbound calls to clients.

• Addressing customer inquiries

• Handling customer complaints professionally and finding solutions.

• Escalating issues to the appropriate department when necessary.

• Logging of customer interactions

• Maintained accurate patient records, ensuring meticulous documentation.
• Served as liaison between dentist and patient; improved communication and enhanced overall experience.
• Maintained clean and tidy work area; facilitated a sanitary environment conducive to healthcare services.
• Operated x-ray equipment safely and accurately, producing high-quality images for diagnosis evaluation.
• Accurately and efficiently decontaminated and sterilised dental devices for continued hygiene compliance.
• Replenished sundries and ordered low-stock items.
• Interacted with patients compassionately and empathetically to foster positive, comfortable experiences.
• Participated in oral health education sessions increasing community awareness about dental care and prevention.
• Ensured adequate inventory of dental supplies to prevent operational delays.
• Assisted fellow staff in additional duties for continued smooth running of practice operations.
• Assisted dentists by passing instruments, suctioning intraoral fluids and mixing materials for casts or impressions.
• Supported dentists performing complex oral procedures with attentive assistance.

• Upheld stringent infection control measures, promoting a safe environment
• Assisted in complex dental procedures to ensure successful outcomes.
• Streamlined patient flow by efficiently scheduling appointments.
• Comforted anxious patients, leading to positive clinic experiences.
• Took impressions of patients' teeth for study casts, aiding in treatment planning.
• Maintained accurate patient records, ensuring meticulous documentation.
• Maintained clean and tidy work area; facilitated a sanitary environment conducive to healthcare services.
• Managed proper sterilisation of dental instruments for optimal hygiene.
• Operated x-ray equipment safely and accurately, producing high-quality images for diagnosis evaluation.
• Prepared well-equipped treatment rooms for dental procedures, streamlining processes for efficient operations.
• Educated patients on importance of oral hygiene and demonstrated techniques for flossing and brushing.