Kelly Hetherington
Low Fell, Gateshead,Tyne and Wear
Summary
Reliable and adaptable, known for excellent communication and problem-solving skills. Proven ability to remain calm and professional in high-pressure situations. Personable individual with a strong aspiration to provide exceptional customer service. Multi tasks with efficiency in high tempo environments and is an effective team member.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Project Manager
Northumbria Office for the Police and Crime Commissioner
Newcastle, Tyne and Wear
08.2023 - 01.2025
- Since August 2023 held the position of strategic lead for a project designed to tackle Anti Social Behaviour and Serious Violence across the Northumbria Force area.
- Developed a successful partnership of stakeholders to maximise delivery to the public.
- Managed budgets diligently, to ensure value for money.
- Mitigated potential risks effectively, safeguarded against possible pitfalls within projects.
- Devised a performance framework and assessed against operational strategy to achieve crime reductions in Anti Social Behaviour and Serious Violence.
Police Officer
Northumbria Police
09.1997 - 07.2023
- 1997 - 2023 worked within Northumbria Police, 6th largest force in the country and attained the rank of Chief Inspector.
- 1997 - 2002 Response Officer - Attended emergencies quickly, remaining calm and professional under pressure. Prepared detailed case reports for use in court proceedings.
- 2002 - 2012 Neighbourhood Police Officer - Provided visible presence in the community to build trust and confidence with the public. Developed partnerships with statutory and non statutory partners to provide an enhanced service to communities. Used problem solving methodology to identify and resolve community issues. Undertook the role of LGBTQ+ liaison officer responsible for supporting victims of hate crime and increasing trust in policing. Achieved Neighbourhood Police Officer of the year for Northumbria Police
- 2012 - 2017 Response / Neighbourhood Sergeant - Co-ordinated and supervised a team of between 8 - 25 Constables managing a first response to an extensive range of critical incidents where either individuals or the public were at risk. Ensured the wellbeing and safety of the team. Awarded the High Sheriff Cup for leadership.
- 2017 - 2018 Transformation Team Sergeant - lead on creativity and innovation to ensure Northumbria Police provided outstanding service to the public as well as value for money.
- 2018 - 2021 Neighbourhood / Harm Reduction Inspector - Had responsibility for a team who identified and protected the most vulnerable people within communities.
- 2021 - 2023 Communications Department Chief Inspector – responsible for a department of 100 Constables, Sergeants and Inspectors. Ensured a positive customer service approach to increase satisfaction levels. Promoted continuous improvement of staff by implementing training, a strong reward and recognition programme and maintained the wellbeing of the staff. Applied critical thinking to analyse problem, evaluate solutions and make informed decisions. Upheld Code of Ethics and managed diversity equality and inclusion within the department.
Education
GCSE's -
Lyndhurst Comprehensive School
Gateshead 09/1989 - 06/1991
BTEC - Business and Finance
Gateshead College
Gateshead 09/1991 - 06/1993
2nd year - Association of Accounting Technicians
Durham College
Durham 09/1994 - 06/1995
Skills
- High level of customer focus
- Resilient under pressure
- Adaptability in all situations
- Aligned to organisational values
- Takes personal responsibility
- Sound decision making
- Effective in all forms of communication
- Treats everyone fairly and with respect
Custom
- Investigative Interviewing Course
- Driving Course
- First Aid and Self Defence Course
- Achieving Best Evidence Course
- Sexual Offence Liaison Officer Course
- LGBTQ+ Liaison Officer Course
Certification
Level 2 Group Fitness Instructor
Timeline
Project Manager
Northumbria Office for the Police and Crime Commissioner
08.2023 - 01.2025
Police Officer
Northumbria Police
09.1997 - 07.2023
Level 2 Group Fitness Instructor
GCSE's -
Lyndhurst Comprehensive School
09/1989 - 06/1991
BTEC - Business and Finance
Gateshead College
09/1991 - 06/1993
2nd year - Association of Accounting Technicians
Durham College
09/1994 - 06/1995
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