Summary
Overview
Work history
Education
Skills
Timeline
OperationsManager
Kelly Heads

Kelly Heads

Newcastle upon Tyne,North Tyneside

Summary

Dynamic Retail Manger with broad experience in Store and regional operations , including new stores and conversions. Passionate about customer service . Expert in managing budgets and financial records with a proven track record and history to exceed Standards and KPI's

Highly motivated by results with years of experience smoothly running stores and coaching employees. Focused on increasing efficiency while reducing costs by implementing company procedures and tight controls. Resourceful and forward-thinking with hard-working and dedicated mindset.


Overview

37
37
years of professional experience

Work history

Retail Store manager

Morrison's
Newcastle upon Tyne, Tyne and Wear
05.1987 - Current
  • Led and managed thriving team of 240+ Colleagues and managers for over 35 years in various roles . The last 13 years as a Store manager
  • Developed exceptional levels of customer care through targeted training and rigorous staff recruitment processes with the right colleagues for the role.
  • Managed staff logistics and day-to-day store operations for optimised financial efficiency. Delivering top KPIs consistently over time .
  • Oversaw all site operations through Leadership inspection and engagement
  • Maintained continuous achievement against Periodic KPIs, increasing store revenue by 6% LfL the past year.
  • Increased customer sales conversions through strategic staff performance incentives, Customer engagement and people passion .
  • Routinely surpassed periodic KPIs by promoting outstanding standards, service and basic retailing skills,

Education

Higher National Diploma - Electrical and Electronic engineering

University of Northumbria at Newcastle
Newcastle upon Tyne
09/1989 - 06/1991

6 GCSEs including Maths and English -

George Stephenson High School
Killingworth, North Tyneside
09/1985 - 06/1988

Skills

  • Talent development
  • Revenue growth
  • Retail management
  • Customer care
  • Stock management
  • Performance strategy
  • Diplomatic leadership
  • Staff development
  • Financial governance
  • Planogram implementation
  • Commercial acumen

Timeline

Retail Store manager

Morrison's
05.1987 - Current

Higher National Diploma - Electrical and Electronic engineering

University of Northumbria at Newcastle
09/1989 - 06/1991

6 GCSEs including Maths and English -

George Stephenson High School
09/1985 - 06/1988

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Kelly Heads