Kelly Hatt

• Provided person-centred support to individuals with complex needs, including autism, ADHD, and Prader-Willi syndrome
• Assisted with daily living activities, promoting independence and dignity
• Implemented structured routines and behavioural support strategies to manage anxiety and challenging behaviours
• Supported individuals with emotional regulation and social interaction skills
• Monitored food intake and followed strict dietary guidelines for individuals with Prader-Willi syndrome
• Worked closely with families, carers, and healthcare professionals to ensure consistent care
• Maintained accurate records and reports in line with safeguarding and care standards
• Encouraged participation in community activities to promote inclusion and wellbeing
• Ensured a safe, supportive, and respectful environment at all times

• Coordinate meal service, ensuring prompt and efficient delivery of food during designated times.
• Maintained cleanliness and organisation of kitchen and service area, ensuring optimal presentation and stock levels.
• Maintain up-to-date menus and food offerings to enhance customer experience.
• Deliver exceptional and warm service to clients, fostering a welcoming environment.
• Ensure compliance with COSHH regulations, food safety protocols, and health and safety standards.

• Processed customer transactions efficiently to enhance service experience.
• Processed food orders efficiently. Assisted customers with menu selections. Maintained cleanliness in the food service area.
• Assisted customers in selecting beverages and snacks. Operated coffee machines and equipment effectively. Maintained cleanliness of work area and equipment.
• Supported cleaning activities in front and back of house environments. Assisted in maintaining cleanliness and hygiene standards throughout premises. Coordinated with team members to ensure efficient cleaning processes.
• Conduct regular stock checks to ensure inventory accuracy. Assist in identifying discrepancies between physical and recorded inventory. Support management in maintaining optimal stock levels.
• Assisted in stock replenishment and deliveries. Supported logistical operations to ensure timely product availability. Contributed to maintaining inventory accuracy and organisation.

• Facilitated engaging activities for day centre participants to enhance social interaction and community involvement.
• Transport clients to day trips and events with a focus on safety and comfort.
• Transport clients to and from homes daily, ensuring punctuality and reliability.
• Supervised and managed personal care for clients at the day centre.
• Oversaw arrangements for food and drinks, ensuring seamless service delivery and operational efficiency.

• Facilitated comprehensive personal care for special needs residents and individuals with infirmities.
• Collaborated with three colleagues to enhance project outcomes and foster teamwork.
• Transport clients to various day trips and events, ensuring timely arrivals and departures.
• Operate 12-hour flexi shifts, including weekends and bank holidays, to ensure continuous service delivery.

• Administer personal care to elderly and infirmed residents, ensuring comfort and well-being.
• Conduct flexible 12-hour shifts, including weekends and bank holidays, to ensure continuous operational support.

• Assisted customers with purchases and transactions. Handled cash and card payments accurately. Maintained cleanliness of checkout area.
• Processed returns and refunds efficiently. Assisted customers with queries regarding returns and refunds. Supported team in managing return and refund procedures.
• Facilitated customer selections to enhance overall purchasing experience.
• Arranged display shop floor cloths to enhance visual appeal and customer engagement.
• Issue stock to shop floor to ensure optimal inventory levels and support operational efficiency.
• Oversaw operation of computerised stock system to ensure accurate inventory management.
• Conducted thorough checks on deliveries to ensure accuracy and timeliness.

• Entered client orders into database to ensure accurate processing and fulfilment.
• Confirmed product availability through effective communication with production teams.
• Coordinated material production schedules to ensure seamless workflow and timely output.
• Selected finished products for despatch, ensuring accuracy and compliance with shipping standards.
• Completed client orders accurately and efficiently. Assisted in quality control to ensure client satisfaction. Supported team in maintaining order fulfilment standards.
• Processed orders and maintained accurate database records. Assisted in tracking deliveries and updating system information. Supported team in managing despatch activities efficiently.

• Assumed responsibility for managing customer service operations during busy Christmas and New Year period.
• Assisted customers with product selections and inquiries. Organised store displays for optimal product visibility. Maintained cleanliness and orderliness of sales floor during shifts. Collaborated with team members to ensure smooth shift transitions.
• Processed customer transactions efficiently at point of sale. Assisted customers with inquiries and provided product information. Maintained cleanliness and organisation of checkout area.
• Assisted customers by delivering exceptional service and addressing inquiries efficiently.
• Organised shop floor cloth arrangements to enhance accessibility and efficiency.

• Assisted customers with transactions and queries at checkout. Maintained cleanliness and organisation of cash register area. Supported team with inventory management and stock replenishment.
• Assisted customers by addressing inquiries and resolving issues promptly.
• Organised shop floor cloths arrangements to enhance operational efficiency.
• Managed stock checks within the computerised stock system to ensure accurate inventory levels.

• Assist elderly and infirm residents with daily activities, including bathing, dressing, and mobility support.

Managed cleaning of elderly rooms and homes to ensure a hygienic and safe environment.