Summary
Overview
Work history
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Kelly Hall

Blackley,Manchester

Summary

Accomplished professional with expertise in CRM management, particularly Salesforce, and a strong background in account management and client retention. Demonstrates proficiency in business development, relationship building, and B2B selling, complemented by skills in sales forecasting and pipeline development. Adept at presentation design and delivery using PowerPoint, with a solid understanding of digital marketing strategies. Committed to leveraging these skills to drive business growth and enhance client satisfaction.

Overview

21
21
years of professional experience
9
9
years of post-secondary education
1
1
Certification

Work history

Field Sales Account Manager

Reach PLC
Manchester, Greater Manchester
09.2016 - 02.2025
  • Implemented sales strategies to maximise profit margins.
  • Collaborated with internal teams to ensure seamless service delivery.
  • Developed new business opportunities for increased revenue.
  • Negotiated contracts, resulting in long-term partnerships.
  • Achieved customer satisfaction by managing and resolving account inquiries.
  • Strengthened client relationships with regular follow-ups.
  • Conducted market research, aiding strategic decision-making process.
  • Identified potential clients through networking and prospecting techniques.
  • Presented sales reports at monthly review meetings.
  • Cultivated strong rapport with key account holders, promoting retention and loyalty.
  • Mastered industry-leading CRM system to manage account records with accuracy and precision.
  • Arranged appointments with new and existing clients.
  • Fostered exceptional client rapport, increasing long-term retention and satisfaction.

New Business Appointment Maker

Advanced Legal
Manchester, Greater Manchester
08.2014 - 08.2016
  • Increased sales through effective negotiation and persuasion techniques.
  • Built rapport with new and existing customers to boost client retention.
  • Demonstrated product features and functions to engage potential customers.
  • Maintained excellent knowledge of industry trends to remain ahead of competitors.
  • Produced sales and performance reports and delivered to senior management and stakeholders.
  • Enhanced new business acquisition through strategic networking and lead generation.

Team leader

Loot LTD
Manchester, Greater Manchester
02.2006 - 06.2014
  • Monitored daily operations whilst ensuring daily targets and KPI's were hit.
  • Coordinated daily tasks, ensuring smooth workflow within the team.
  • Devised actionable plans towards achieving set business objectives within deadlines.
  • Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
  • Conducted regular performance reviews to identify areas of improvement for each team member.
  • Improved customer satisfaction through close collaboration with the team.
  • Fostered a high-performing environment to drive productivity and quality.
  • Reported on team performance to higher leadership, proactively offering action for areas of improvement.
  • Led shifts and motivated team to drive sales.
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Led team of 8 - 10 to achieve KPI targets and successfully complete assigned projects.

Cafe Bar Supervisor

Sodexo
Manchester, Greater Manchester
03.2004 - 02.2006
  • Managed cash flow, ensuring correct transaction procedures were followed.
  • Handled difficult customers tactfully, ensuring minimum disruption to other guests.
  • Trained staff for improved service quality and professionalism.
  • Adhered to licensing regulations, maintaining the reputation of the establishment.
  • Cultivated a friendly environment through excellent interpersonal skills enhancing overall guest experience.
  • Coordinated with kitchen staff to provide seamless service during dining hours.
  • Supervised team members to ensure excellent service delivery.
  • Maintained clean premises, promoting a welcoming atmosphere for patrons.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.

Education

9 x A - C's - English Language/ Literature, French, Childcare, Maths, Computer technology, History, dual Science

Plant Hill High School
Manchester
09.1992 - 09.1997

A-Levels - Law and Psychology

Hopwood Hall College
Middleton, Manchester
09.1998 - 06.1999

BA Hons 2.1 - Early Childhood Studies

Manchester Metropolitan University
Manchester
09.1999 - 06.2002

Skills

  • CRM management - Excellent knowledge of Salesforce
  • Account management
  • Client retention
  • Business development
  • Relationship building
  • Presentation design and delivery via Power point
  • Digital marketing understanding
  • Sales forecasting
  • Pipeline development
  • B2B selling

Certification

Full UK Driving License, 0 points

Accomplishments

Certificates for highest performing team member across the UK and highest performance in new business across the UK from my previous job.

References

References available upon request.

Timeline

Field Sales Account Manager

Reach PLC
09.2016 - 02.2025

New Business Appointment Maker

Advanced Legal
08.2014 - 08.2016

Team leader

Loot LTD
02.2006 - 06.2014

Cafe Bar Supervisor

Sodexo
03.2004 - 02.2006

BA Hons 2.1 - Early Childhood Studies

Manchester Metropolitan University
09.1999 - 06.2002

A-Levels - Law and Psychology

Hopwood Hall College
09.1998 - 06.1999

9 x A - C's - English Language/ Literature, French, Childcare, Maths, Computer technology, History, dual Science

Plant Hill High School
09.1992 - 09.1997

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Kelly Hall