Kelly Haggerty
Ashington,Northumberland
Summary
People-focused training and development professional with extensive experience supporting new store openings, coaching teams, and strengthening staff capability. Skilled in delivering engaging training programmes, creating effective learning materials, and mentoring managers to achieve consistent standards and exceptional customer experiences. Adept at improving processes, programming equipment for new sites, and motivating teams through clear communication, positivity, and hands-on leadership.
Overview
17
17
years of professional experience
Work history
Opening Support Manager / Training Manager
Popeyes
01.2022 - 11.2025
- Delivered training programs for new store openings.
- Created training videos and materials.
- Delivered manager training courses.
- Programmed equipment for new locations.
- Supported pre-opening operational setup.
First Assistant Manager
McDonald's
Blyth, Northumberland
07.2017 - 11.2025
- Oversaw daily operations including inventory and cash handling.
- Ran store in absence of Business Manager.
- Scheduled staff and managers.
- Conducted demand trend analysis.
- Recruited and hired staff.
- Drove 40% sales increase (2019–2021).
- Improved efficiency through training.
- Managed COVID-19 compliant reopening.
Second Assistant Manager
McDonald's
Blyth, Northumberland
02.2013 - 07.2017
- Resolved customer issues promptly.
- Oversaw manager team.
- Maintained high standards through training.
- Conducted audits to resolve issues.
Shift Manager
McDonald's
Ashington, Northumberland
10.2011 - 02.2013
- Led team of 20 in fast-paced environment.
- Trained new employees.
- Adapted to staffing and equipment challenges.
Crew Member
McDonald's
Ashington, Northumberland
07.2008 - 10.2011
- Delivered excellent customer service.
- Worked drive-thru, counter, and multiple stations.
Education
High School -
St Benet Biscop Catholic High School
Bedlington, NorthumberlandSkills
- Management Expertise
- Team Leadership
- Inventory Control
- Recruitment
- Video Content Creation
- Equipment Programming
- Customer Service Excellence
- Training & Orientation
- Problem Resolution
- Training & Mentoring
- Operational Setup for New Stores
- Manager Training Delivery
Timeline
Opening Support Manager / Training Manager
Popeyes
01.2022 - 11.2025
First Assistant Manager
McDonald's
07.2017 - 11.2025
Second Assistant Manager
McDonald's
02.2013 - 07.2017
Shift Manager
McDonald's
10.2011 - 02.2013
Crew Member
McDonald's
07.2008 - 10.2011
High School -
St Benet Biscop Catholic High School