Kelly Gore
Barnstaple,Devon
Summary
I am hard working focussed and full of drive. I am polite, friendly and approachable on a personal and professional level. I take pride in my work and enjoy a challenge. I am organised and have good attention to detail in my approach and always look for the most effective working processes. I always go above and beyond what is expected especially when dealing with customers and colleagues as they are the most important aspect of any business. I believe even on the telephone a smile in your voice can be calming in any situation. I am confident and independent dealing with tasks as well as dealing with problems when they arise. I use my own initiative when working as part of a team or as an individual.
Overview
25
25
years of professional experience
8
8
years of post-secondary education
Work history
Office Manager
Alun Griffiths Contractors Ltd
Barnstaple, Devon
09.2022 - Current
- Consulted with senior management to develop operational enhancements, streamline processes and increase team performance.
- Reviewed timesheets and administered employee entitlements with excellent HR knowledge.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Recruited and hired qualified candidates for vacant and new positions.
- Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Optimised finance and accounting systems to minimise processing times.
- Organised physical files and digitised records to ensure ease of accessibility and retrieval by team members.
- Managed company data and KPI report generation.
- Improved overall office efficiency by establishing smooth workflow processes, monitoring daily productivity and implementing modifications to eliminate operational bottlenecks.
- Enhanced productivity of managers by providing expert administrative support.
- Supervised senior management with daily office operations, coordinating meetings and other tasks as requested.
- Trained and mentored staff to drive performance and target achievement.
- Handled conflicts and complaints with strong problem-solving and mediation skills.
- Managed high volumes of correspondence with excellent record-keeping and minimal response times.
- Arranged corporate events and conferences for [Number]+ attendees.
- Developed Standard Operating Procedures (SOP) for administrative employees.
Account Manager
William C Hockin Transport Ltd
Barnstaple, Devon
09.2016 - 09.2022
- Maintained cash flow by monitoring bank balances and cash requirements.
- Prepared departmental budgets, financial forecasts and variance analysis using Sage.
- Reconciled accounts and resolved both internal variances and discrepancies in external documentation.
- Oversaw documentation and reporting of expenses, sales and other transactions.
- Managed payroll operations for team of employees.
- Tracked expenses and inventory purchases against budget guidelines to maintain financial controls.
- Prepared year-end accounts, VAT returns and personal tax returns ahead of deadlines.
- Compiled monthly journal entries into general ledger system.
- Prioritised busy workload to manage needs of 20+ clients simultaneously.
- Monitored hiring, training, performance and development of on-site accounting leaders.
- Maintained compliance with company standards and legal requirements.
- Guided workshop staff to consistently deliver on service and productivity targets.
- Scheduled and managed external contractors for regular maintenance.
- Oversaw staff leave planning, guaranteeing year-round consistent level of resources.
- Maintained workshops by arranging tool and stock maintenance and repair of equipment for best value.
- Managed safe use of workshops in compliance with relevant legislation.
- Budgeted payroll and stock ordering to maintain stable cashflow.
- Revamped policies and procedures to meet changing needs and improve operational performance, quality and efficiency.
- Facilitated informed commercial decision making by producing accurate operational, pricing and costing reports for management.
- Oversaw financial reporting processes, maintaining accuracy and compliance with regulatory standards.
- Conducted variance analysis to identify discrepancies and implement corrective actions.
- Administered payroll processes for accurate, timely salary disbursements.
- Delivered regular management reporting and supervised quarterly tax calendar.
- Contributed to hiring process by interviewing applicants and making recommendations for best-suited candidates.
- Implemented cost-control measures, optimising expenditure within budgetary constraints.
- Oversaw payroll functions of up to £35000 per week with zero error.
Service manager
Mardon Recycling Machinery Ltd
South Molton, Devon
08.2015 - 09.2016
- Assessed daily operational needs and requirements and used team meetings to encourage staff goal-achievement.
- Prepared rotas and assigned workloads to achieve service targets.
- Managed environmental risks associated with all business units to guarantee employee safety.
- Resolved complex issues with strong analysis and investigations.
- Drove opportunities for new and additional work with existing customers.
- Managed relationships and performance of external suppliers and required resources.
- Monitored accounts payable and receivable statuses, keeping financial records up-to-date.
- Completed daily and monthly bank reconciliations and noted any discrepancies.
- Input sales, purchase and cash transactions.
- Verified items billed against items received, following up with vendors to reconcile variances.
- Prepared Excel spreadsheets to track banking transactions and financial performance.
- Reconciled all company accounts, including credit cards and expenses.
- Met deadlines by managing workload independently.
- Followed documentation procedures to maintain robust recordkeeping system.
- Recorded and filed cash transactions for financial statement development.
- Kept and updated digital and physical financial records.
- Verified invoices against purchase orders to support smooth execution of month-end processes.
- Approved expenses in line with company's financial policies, escalating concerns and discrepancies.
Post office supervisor
Post Office Ltd
Barnstaple, Devon
02.2008 - 07.2015
- Executed mail-handling tasks reliably to improve quality of service and achieve high customer satisfaction.
- Organised logistics of special deliveries.
- Adhered to security policies to maintain service integrity.
- Liaised with colleagues and customers using accurate, up-to-date information.
- Maintained basic records of incoming and outgoing correspondence.
- Offered flexible hours to provide additional support in busy seasonal periods.
- Registered daily transactions to balance books.
- Composed and submitted status reports to management.
- Provided sealed and checked lodgements and secure receipts to management.
- Executed bank deposits and filed slips.
- Balanced cash registers by verifying amounts processed and accurately noting shortages and overages.
- Trained assistants and staff to adhere to cash operating procedures and regulations.
- Established business continuity by maintaining daily cash flow log using Horizon.
- Enabled accurate control of cash handling operations, contributing to profitability increase.
- Avoided cash losses by identifying and resolving discrepancies in transactions.
- Processed large quantities of cash, achieving zero errors.
- Trained new hires in balancing techniques to reduce processing times.
Cash Office Manager
Primark
Barnstaple, Devon
05.1999 - 07.2008
- Maintained inventory of cash at all times to have ready access to funds when needed.
- Received cash and cheques and verified genuineness to minimise losses.
- Reconciled cash by day end to maintain accurate balances.
- Handled budgeting process in liaison with financial controller.
- Provided excellent customer service to clients to enhance customer satisfaction and loyalty.
- Sold negotiable instruments and cashier's checks and logged purchases in line with MLRM 2019 procedures.
- Drew up reports on cash balances and other financial activities for management review.
- Reviewed accounts payable invoices and cheques to confirm correct payments.
- Reviewed reports on cash inflows and outflows and made necessary adjustments to meet company needs.
Education
Certificate of Higher Education - Biology, Sociology, Study Skills
Petroc
Barnstaple 09.2010 - 09.2011
Certificate - Geological Sciences
Open University
Online 03.2009 - 11.2009
Certificate in Accounting Level 3 - AAT Level 3 Equivalent
The Open University
02.2006 - 01.2008
NVQ Level 3 - Business and Economics with Accounting -Advanced Sage
North Devon College
Barnstaple 09.1994 -
GCSEs - Maths, English, Science, French, History, RSA in Typing and Wordprocessing
Pilton Community College
Barnstaple, Devon 09.1989 - 06.1994
Skills
- Data management
- Microsoft Office
- Project budgeting
- Database administration
- Accounts Payable/Accounts Receivable
- Purchase Order (PO) processing
- Financial risk assessments
- Office management
- Payroll and budgeting
- Bookkeeping
- Organisational skills
- Sage Accounts
- Sage Payroll
- Invoice processing
- Credit and collections
- Team standards
- Relationship building
Timeline
Office Manager
Alun Griffiths Contractors Ltd
09.2022 - Current
Account Manager
William C Hockin Transport Ltd
09.2016 - 09.2022
Service manager
Mardon Recycling Machinery Ltd
08.2015 - 09.2016
Certificate of Higher Education - Biology, Sociology, Study Skills
Petroc
09.2010 - 09.2011
Certificate - Geological Sciences
Open University
03.2009 - 11.2009
Post office supervisor
Post Office Ltd
02.2008 - 07.2015
Certificate in Accounting Level 3 - AAT Level 3 Equivalent
The Open University
02.2006 - 01.2008
Cash Office Manager
Primark
05.1999 - 07.2008
NVQ Level 3 - Business and Economics with Accounting -Advanced Sage
North Devon College
09.1994 -
GCSEs - Maths, English, Science, French, History, RSA in Typing and Wordprocessing
Pilton Community College
09.1989 - 06.1994
Similar Profiles
Kimberley JonesKimberley Jones
Assistant Quantity Surveyor at Alun Griffiths ContractorsAssistant Quantity Surveyor at Alun Griffiths Contractors
Darran John PhillipsDarran John Phillips
Senior Buyer at Alun Griffiths ContractorsSenior Buyer at Alun Griffiths Contractors
Alun LewisAlun Lewis
Chartered Construction Manager at Alun Griffiths (Contractors)Chartered Construction Manager at Alun Griffiths (Contractors)
Dylan BulpettDylan Bulpett
Work experience at GOOD FOOD AND DRINK COMPANY LTDWork experience at GOOD FOOD AND DRINK COMPANY LTD
Bethany SmilesBethany Smiles
Store Manager at Sally EuropeStore Manager at Sally Europe