Kelly Gore
Barnstaple,Devon
Summary
I am hard working focussed and full of drive. I am polite, friendly and approachable on a personal and professional level. I take pride in my work and enjoy a challenge. I am organised and have good attention to detail in my approach and always look for the most effective working processes. I always go above and beyond what is expected especially when dealing with customers and colleagues as they are the most important aspect of any business. I believe even on the telephone a smile in your voice can be calming in any situation. I am confident and independent dealing with tasks as well as dealing with problems when they arise. I use my own initiative when working as part of a team or as an individual.
Overview
25
25
years of professional experience
8
8
years of post-secondary education
Work history
Office Manager
Alun Griffiths Contractors Ltd
Barnstaple, Devon
09.2022 - Current
- Consulted with senior management to develop operational enhancements, streamline processes and increase team performance.
- Reviewed timesheets and administered employee entitlements with excellent HR knowledge.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Recruited and hired qualified candidates for vacant and new positions.
- Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Optimised finance and accounting systems to minimise processing times.
- Organised physical files and digitised records to ensure ease of accessibility and retrieval by team members.
- Managed company data and KPI report generation.
- Improved overall office efficiency by establishing smooth workflow processes, monitoring daily productivity and implementing modifications to eliminate operational bottlenecks.
- Enhanced productivity of managers by providing expert administrative support.
- Supervised senior management with daily office operations, coordinating meetings and other tasks as requested.
- Trained and mentored staff to drive performance and target achievement.
- Handled conflicts and complaints with strong problem-solving and mediation skills.
- Managed high volumes of correspondence with excellent record-keeping and minimal response times.
- Arranged corporate events and conferences for [Number]+ attendees.
- Developed Standard Operating Procedures (SOP) for administrative employees.
Account Manager
William C Hockin Transport Ltd
Barnstaple, Devon
09.2016 - 09.2022
- Maintained cash flow by monitoring bank balances and cash requirements.
- Prepared departmental budgets, financial forecasts and variance analysis using Sage.
- Reconciled accounts and resolved both internal variances and discrepancies in external documentation.
- Oversaw documentation and reporting of expenses, sales and other transactions.
- Managed payroll operations for team of employees.
- Tracked expenses and inventory purchases against budget guidelines to maintain financial controls.
- Prepared year-end accounts, VAT returns and personal tax returns ahead of deadlines.
- Compiled monthly journal entries into general ledger system.
- Prioritised busy workload to manage needs of 20+ clients simultaneously.
- Monitored hiring, training, performance and development of on-site accounting leaders.
- Maintained compliance with company standards and legal requirements.
- Guided workshop staff to consistently deliver on service and productivity targets.
- Scheduled and managed external contractors for regular maintenance.
- Oversaw staff leave planning, guaranteeing year-round consistent level of resources.
- Maintained workshops by arranging tool and stock maintenance and repair of equipment for best value.
- Managed safe use of workshops in compliance with relevant legislation.
- Budgeted payroll and stock ordering to maintain stable cashflow.
- Revamped policies and procedures to meet changing needs and improve operational performance, quality and efficiency.
- Facilitated informed commercial decision making by producing accurate operational, pricing and costing reports for management.
- Oversaw financial reporting processes, maintaining accuracy and compliance with regulatory standards.
- Conducted variance analysis to identify discrepancies and implement corrective actions.
- Administered payroll processes for accurate, timely salary disbursements.
- Delivered regular management reporting and supervised quarterly tax calendar.
- Contributed to hiring process by interviewing applicants and making recommendations for best-suited candidates.
- Implemented cost-control measures, optimising expenditure within budgetary constraints.
- Oversaw payroll functions of up to £35000 per week with zero error.
Service manager
Mardon Recycling Machinery Ltd
South Molton, Devon
08.2015 - 09.2016
- Assessed daily operational needs and requirements and used team meetings to encourage staff goal-achievement.
- Prepared rotas and assigned workloads to achieve service targets.
- Managed environmental risks associated with all business units to guarantee employee safety.
- Resolved complex issues with strong analysis and investigations.
- Drove opportunities for new and additional work with existing customers.
- Managed relationships and performance of external suppliers and required resources.
- Monitored accounts payable and receivable statuses, keeping financial records up-to-date.
- Completed daily and monthly bank reconciliations and noted any discrepancies.
- Input sales, purchase and cash transactions.
- Verified items billed against items received, following up with vendors to reconcile variances.
- Prepared Excel spreadsheets to track banking transactions and financial performance.
- Reconciled all company accounts, including credit cards and expenses.
- Met deadlines by managing workload independently.
- Followed documentation procedures to maintain robust recordkeeping system.
- Recorded and filed cash transactions for financial statement development.
- Kept and updated digital and physical financial records.
- Verified invoices against purchase orders to support smooth execution of month-end processes.
- Approved expenses in line with company's financial policies, escalating concerns and discrepancies.
Post office supervisor
Post Office Ltd
Barnstaple, Devon
02.2008 - 07.2015
- Executed mail-handling tasks reliably to improve quality of service and achieve high customer satisfaction.
- Organised logistics of special deliveries.
- Adhered to security policies to maintain service integrity.
- Liaised with colleagues and customers using accurate, up-to-date information.
- Maintained basic records of incoming and outgoing correspondence.
- Offered flexible hours to provide additional support in busy seasonal periods.
- Registered daily transactions to balance books.
- Composed and submitted status reports to management.
- Provided sealed and checked lodgements and secure receipts to management.
- Executed bank deposits and filed slips.
- Balanced cash registers by verifying amounts processed and accurately noting shortages and overages.
- Trained assistants and staff to adhere to cash operating procedures and regulations.
- Established business continuity by maintaining daily cash flow log using Horizon.
- Enabled accurate control of cash handling operations, contributing to profitability increase.
- Avoided cash losses by identifying and resolving discrepancies in transactions.
- Processed large quantities of cash, achieving zero errors.
- Trained new hires in balancing techniques to reduce processing times.
Cash Office Manager
Primark
Barnstaple, Devon
05.1999 - 07.2008
- Maintained inventory of cash at all times to have ready access to funds when needed.
- Received cash and cheques and verified genuineness to minimise losses.
- Reconciled cash by day end to maintain accurate balances.
- Handled budgeting process in liaison with financial controller.
- Provided excellent customer service to clients to enhance customer satisfaction and loyalty.
- Sold negotiable instruments and cashier's checks and logged purchases in line with MLRM 2019 procedures.
- Drew up reports on cash balances and other financial activities for management review.
- Reviewed accounts payable invoices and cheques to confirm correct payments.
- Reviewed reports on cash inflows and outflows and made necessary adjustments to meet company needs.
Education
Certificate of Higher Education - Biology, Sociology, Study Skills
Petroc
Barnstaple 09.2010 - 09.2011
Certificate - Geological Sciences
Open University
Online 03.2009 - 11.2009
Certificate in Accounting Level 3 - AAT Level 3 Equivalent
The Open University
02.2006 - 01.2008
NVQ Level 3 - Business and Economics with Accounting -Advanced Sage
North Devon College
Barnstaple 09.1994 -
GCSEs - Maths, English, Science, French, History, RSA in Typing and Wordprocessing
Pilton Community College
Barnstaple, Devon 09.1989 - 06.1994
Skills
- Data management
- Microsoft Office
- Project budgeting
- Database administration
- Accounts Payable/Accounts Receivable
- Purchase Order (PO) processing
- Financial risk assessments
- Office management
- Payroll and budgeting
- Bookkeeping
- Organisational skills
- Sage Accounts
- Sage Payroll
- Invoice processing
- Credit and collections
- Team standards
- Relationship building
Timeline
Office Manager
Alun Griffiths Contractors Ltd
09.2022 - Current
Account Manager
William C Hockin Transport Ltd
09.2016 - 09.2022
Service manager
Mardon Recycling Machinery Ltd
08.2015 - 09.2016
Certificate of Higher Education - Biology, Sociology, Study Skills
Petroc
09.2010 - 09.2011
Certificate - Geological Sciences
Open University
03.2009 - 11.2009
Post office supervisor
Post Office Ltd
02.2008 - 07.2015
Certificate in Accounting Level 3 - AAT Level 3 Equivalent
The Open University
02.2006 - 01.2008
Cash Office Manager
Primark
05.1999 - 07.2008
NVQ Level 3 - Business and Economics with Accounting -Advanced Sage
North Devon College
09.1994 -
GCSEs - Maths, English, Science, French, History, RSA in Typing and Wordprocessing
Pilton Community College
09.1989 - 06.1994
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