Kelly Froment

2011-2016 Team leader

2017-2024 General assistant

2024-2025 Lifestyle break

2025 - current General assistant

• Responsible for training, rotas and holiday for 28 members of staff on the largest department.
• Develop strategies for team performance enhancement to foster collaboration and productivity.
• Facilitated effective communication and cooperation within the team to maximise customer satisfaction and guarantee high standards in service delivery.
• Resolved conflicts effectively, promoting harmony within the workforce.
• Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
• Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
• Ensured adherence to company policy by all team members, maintaining professionalism at all times.
• Coordinated daily tasks, ensuring smooth workflow within the team.
• Delegated tasks to make best use of individuals' skills.
• Supported new hires through onboarding process for speedy and successful training.
• Improved customer satisfaction through close collaboration with the team.
• Monitored daily operations to enhance efficiency and resource allocation.

• Responsible for up to 35 students during lessons.
  Led a field trip of 55 students.
• Motivated underperforming students to improve study habits and participation in class activities.
• Adapted lesson plans to accommodate individual learning needs.
• Assisted lead teachers in curriculum planning and implementation.
• Supported the development of extracurricular programs; encouraged overall personality growth.
• Implemented innovative techniques for better comprehension of difficult topics.
• Demonstrated patience whilst addressing behaviour issues among students.
• Collaborated with colleagues for development of effective lesson plans.
• Managed classroom effectively to maintain discipline and focus.
• Fostered a positive learning environment by implementing creative teaching strategies.
• Ensured safety and wellbeing of students with regular risk assessments.
• Established classroom rules and standards of behaviours.
• Balanced university-based study alongside weekly teaching duties.
• Inspired student engagement for improved academic performance.
• Utilised technology effectively in delivering lessons and tracking student progress.
• Facilitated parent-teacher meetings, strengthening communication channels.

• Provided excellent customer service leading to repeat business and customer loyalty.
• Responsible for up to 70 guests per day.
• Managed daily operations to ensure smooth running of the youth hostel.
• Handled stock control duties diligently preventing overstocking or shortages.
• Managed cash registers accurately reducing discrepancies at end of day reconciliation.
• Maintained punctuality at all times, respecting the time constraints of tourists.
• Showcased in-depth knowledge of local history for tourists' education.
• Diligently researched local attractions to provide accurate information.
• Promoted local businesses by recommending them to tourists during tours.
• Enhanced visitor experience by providing informative and engaging tours.
• Skilfully managed large groups whilst maintaining order and interest during tours.
• Addressed enquiries, issues and concerns of tourists.
• Took photos and videos of tourists to preserve memorable experience.
• Led groups on trips and sightseeing tours to explore cathedral cove and hot water beach.

• Responsible for the rota of 19 staff members.
• Provided comprehensive onboarding training to reduce learning curve for new hires.
• Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
• Resolved conflicts effectively, promoting harmony within the workforce.
• Improved customer satisfaction through close collaboration with the team.
• Coached team members through new or difficult workflows.
• Enhanced overall work productivity by implementing an effective rota.
• Managed stock levels for optimal business performance.
• Conducted regular stock takes, ensuring accurate inventory at all times.
• Controlled best before dates to properly utilise stock.
• Managed daily cash flow, ensuring accuracy and security.
• Balanced cash drawers at the end of each shift to ensure accuracy.

• Managed waste disposal effectively, maintaining hygienic conditions in the kitchen.
• Collaborated well with other members of the kitchen team, fostering a harmonious working environment.
• Ensured adherence to health and safety regulations whilst performing daily tasks.
• Assisted in food preparation, enhancing kitchen efficiency.
• Ensured proper storage of food items to maintain freshness and avoid wastage.
• Assisted head chef with inventories, ensuring adequate stock levels at all times.
• Maintained cleanliness standards by thoroughly cleaning utensils and work areas.
• Observed health and hygiene standards to minimise food contamination.
• Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.