Kelly Flick

Working as a receptionist in the spa at David Lloyd since July 2024 has been a fantastic journey. Each day, I interact with a diverse group of people, from team members to club members, making my job exciting and dynamic. With around 4,000 members visiting the Friends Park location every single day, there’s always something happening. I enjoy the challenge of addressing their needs and inquiries, which can range from simple questions to complex situations that require careful attention and patience.

One of the most interesting aspects of my role is dealing with different types of members. Some members come in with smiles and greetings, looking for ways to relax and enjoy their time at the spa. Others might be frustrated, needing help with their membership or facility issues. Regardless of their mood, I strive to provide top-notch service every time. I know that members pay a significant fee for their experience, so I aim to ensure that they feel valued and satisfied during their visits.

My experience has taught me the importance of listening and empathy in my role. When a member approaches me with a concern, I make sure to acknowledge their feelings and provide solutions as best as I can. It’s rewarding to see their expressions change from frustration to gratitude when I can help them. Building these relationships fosters a sense of community, which is vital in a place like David Lloyd where members come to unwind and enjoy their leisure time. Each interaction is an opportunity to create a positive experience.

• In 2018 I went full time and started my own business in 2016 this has allowed me to obtain a lot of customer experience given to the proximity
• This Job involves tattooing and requires patience skill as well as being able to reassure customers keeping them relaxed by my effective communication skills reassuring and patience, understanding their needs
• Certificated in permanent make up
• Professional diary management bookings, cancellations, and room bookings
• Ensuring repeat visits by professional standards and creating a friendly atmosphere
• Handling pressure and creating a positive experience for clients

• Being front of house face to face with customers advising them on all the fantastic destinations Virgin holidays provide
• This was a sales focused role as well as looking after the customers’ needs and maximizing revenue for the business
• Demonstrated leading customer experiences evidenced by personal recommendation referrals
• Managing the complexities of booking and personal needs and requirements to ensure wonderful experiences
• Owned the enquiry follow up and close of enquires ensuring we gained the business whilst delivering positive experience for my clients

• Being in the front-line of Virgin Atlantic, managing inbound flight enquiry calls from new and existing customers worldwide
• Handling approx
• 80-100 calls a day ensuring each customer feels valued and special, by identifying their needs and matching them to the unique range of products and services
• Consistently delivered sales targets
• Achieved above average conversion rate
• Delivered all Virgin Atlantic’s business objectives
• Put the customer at the Centre of every communication, and to match the benefits of the Virgin Atlantic offer against the customer needs on every call
• Be consistently aware of all Product enhancements and understand specific promotional and advertising campaigns, their objectives, calling and procedural requirements
• Ensuring a first-class service is always delivered

• Working as a trade sales specialist where I deal with travel agencies who promote the royal Caribbean in order to help customers book cruises through myself
• This requires a lot of knowledge and patience in my day-to-day role
• These duties include
• Answering over 80 – 100 calls a day
• Using a company computerised system
• Using various sales techniques over the phone
• Designing the perfect package for customer
• Ensuring positive ROI for company
• Creating the perfect cruise for travel agents who in turn were liasing with the public
• The importance of detail and compliance

• Working as a receptionist in a health club this requires me to have a lot of face-to-face customer services in this role
• I am faced with day-to-day theses duties included: Meeting and greeting customers, dealing with customers quires, cash handling and cashing up, Product sales connected with the gym organising events and looking after customer needs

• This was working within a telesales environment hitting sales deadlines and targets also working within a team environment
• Duties include Selling products via the Telephone
• Customer Services
• Working within a busy sales environment
• Dealing with members of the public exceeding sales deadlines
• This was a cold calling Job and even though the customer had time shares they wouldn't be expecting the call to try and help swap their weeks