Kelly Farrow
Norfolk,United Kingdom
Summary
Dedicated professional with a strong background in working directly with young people, demonstrating exceptional active listening and problem-solving skills. Known for being approachable and easy to talk to, while maintaining patience, care, and fairness. Proven ability to work well as part of a team and experienced in managing challenging behaviours. Committed to ensuring all safeguarding standards, policies, and procedures are met. Holds a full clean driver's licence and brings valuable experience from managing a clean and stable home life as a mother of three.
Overview
30
30
years of professional experience
Work history
Retail manager
Bargain World Cromer
Cromer, Norfolk
03.2011 - Current
- Conducted regular performance reviews to foster continuous improvement culture.
- Delivered exceptional service standards through enhanced team collaboration and commitment.
- Provided coaching support to staff, resulting in improved individual performances.
- Maintained health and safety standards for a secure shopping environment.
- Managed financial accounts effectively to ensure operational integrity.
- Oversaw high volumes of stock and deliveries to optimise inventory management.
- Handled customer complaints effectively to maintain high levels of customer satisfaction.
Support worker
Break
Sheringham, Norfolk
05.2010 - 03.2011
- Provided daily care for young people residing at North Street.
- Managed and conducted family liaisons, appointments, and outings.
- Facilitated access to and maintenance of social, educational, and medical appointments for young people.
- Collaborated effectively as part of a team.
- Prepared nutritious meals that met special dietary needs of residents, while working within tight budgets.
- Completed housekeeping tasks resulting in a clean, safe home environment.
Youth Services Manager
Glasgow Culture and leisure services
Glasgow, Scotland
07.2008 - 05.2010
- Secured and managed funding for community hub and project initiatives.
- Hired, trained, and managed staff across all area services.
- Collaborated with organisations to share knowledge and resources.
- Provided services tailored to the needs of young people.
- Implemented youth services in arts, leisure, and substance abuse support.
- Facilitated access to education and training for young people.
- Supported young offenders and youths in care or with additional needs.
Sheringham Partnership Co-ordinator
North Norfolk District Council
Sheringham, norfolk
06.2006 - 07.2008
- Engaged directly with community from high street location to foster relationships.
- Coordinated and administered partnerships, networks, and community projects effectively.
- Authored and implemented community projects and business plans.
- Secured and managed resources along with community funding initiatives.
Community Participation Officer
Broadland Council
Norwich, Norfolk
06.2002 - 06.2006
- Established and supported a network of local youth to influence council services and policies.
- Assisted youth network in planning and managing both small and large-scale consultation events.
- Enhanced council policies regarding engagement with young people through strategic improvements.
- Collaborated across multiple agencies to foster effective partnerships and resource sharing.
- Trained council staff and volunteers on community participation techniques to enhance engagement.
Youth support worker
Castlemilk Youth Complex
Glasgow, scotland
01.1996 - 06.2002
- Created and delivered issue based support groups for vulnerable young people on issues such as, drugs and alcohol, gangs and violence, young parenting, inclusion, sexual and mental health.
- Developed and delivered an outreach programme to work directly with hard to reach groups.
- To use the arts as a medium for young people to explore issues and develop talents.
- To work with young people and the wider community to create improved cohesion and integration.
- To secure and evaluate funding.
- To work with and provide training for the young board of directors ensuring all services are ran and managed directly by young people for young people.
Education
Bachelor of Arts - Community Education
University of Strathclyde
GlasgowNVQ Level 2 - Psychology and Business Administration
Langside college
GlasgowGCSEs - English, Maths, Physics, Geography, I.T and Art.
St Margaret Marys Secondary School
GlasgowSkills
- Effective communication
- Listening skills
- Youth involvement
- Collaborative teamwork
- Equitable and patient approach
- Compliance with safeguarding standards
- Clean driving record
- Experience with challenging behaviours
- Home management proficiency
References
References available upon request.
Timeline
Retail manager
Bargain World Cromer
03.2011 - Current
Support worker
Break
05.2010 - 03.2011
Youth Services Manager
Glasgow Culture and leisure services
07.2008 - 05.2010
Sheringham Partnership Co-ordinator
North Norfolk District Council
06.2006 - 07.2008
Community Participation Officer
Broadland Council
06.2002 - 06.2006
Youth support worker
Castlemilk Youth Complex
01.1996 - 06.2002
Bachelor of Arts - Community Education
University of Strathclyde
NVQ Level 2 - Psychology and Business Administration
Langside college
GCSEs - English, Maths, Physics, Geography, I.T and Art.
St Margaret Marys Secondary School
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