Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Kelly Edwards

London

Summary

Analytical problem-solver with skills in communication and critical thinking. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Energetic employee well-versed in strong communication and organisation skills. Knowledgeable about fitness trends and wellness programmes, with focus on motivating others and driving member engagement. Ready to use and develop my organisational, motivational, and interpersonal skills.

Overview

17
17
years of professional experience
2024
2024
years of post-secondary education

Work history

Assistant gym manager/Fitness instructor

PumpGyms
10.2024 - Current
  • Oversaw facility maintenance, ensuring a clean and inviting atmosphere for all members.
  • Boosted team morale with regular staff training and development sessions.
  • Coordinated group classes schedule in line with member preferences and trends in fitness industry.
  • Led team meetings focused on service improvement, enhancing overall customer experience.
  • Established direct communication channels with members, fostering a sense of community within the gym.
  • Managed gym staff rota for optimal staffing during peak hours.
  • Executed health and safety checks on equipment and facilities for compliance reasons.
  • Encouraged teamwork through open communication and leadership.
  • Delivered fitness training and coaching to clients, maintaining customer contact and relationships.
  • Oversaw centre inventory and placed new orders to keep levels within targets.
  • Answered queries and handled complaints to provide outstanding customer service.

Export specialist

FedEx Express
London
07.2008 - Current
  • Coordinated documentation to ensure successful exports, enhancing company reputation.
  • Streamlined operations with comprehensive understanding of international trade regulations and procedures.
  • Liaised with customs agents for swift clearance of goods, minimising delays in delivery.
  • Updated knowledge on export regulations consistently, maintaining regulatory compliance at all times.
  • Prepared detailed reports on export activities regularly; facilitated informed decision making.
  • Enhanced customer relations for better business progression through timely and accurate processing of export orders.
  • Supported team members during peak periods; enhanced overall productivity.
  • Provided expert advice on custom duties and import restrictions to clients, fostering strong relationships.
  • Monitored shipments until delivery confirmed by clients; strengthened customer trust.
  • Trained and mentored new and junior team members to increase overall department productivity,

Education

Diploma of Higher Education - Fitness Instructor Level 2 , Personal Trainer Level 3 Practitioner

YMCA London
London

Skills

  • Customer Service
  • Interpersonal communication
  • Reporting and documentation
  • Fitness assessments
  • Personal training and coaching
  • Nutrition understanding
  • Fitness coaching
  • Fitness Instruction
  • Weight training
  • Fitness Instruction and Personal Training diploma

Affiliations

  • Health and fitness
  • Photography and arts
  • Music

Timeline

Assistant gym manager/Fitness instructor

PumpGyms
10.2024 - Current

Export specialist

FedEx Express
07.2008 - Current

Diploma of Higher Education - Fitness Instructor Level 2 , Personal Trainer Level 3 Practitioner

YMCA London

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Kelly Edwards