Summary
Work history
Education
Skills
Timeline
pwb
Kelly Doyle

Kelly Doyle

Cape Coral ,USA

Summary

Accomplished Customer Service Representative of 10 years, consistently maintaining customer satisfaction and contributing to company success. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty.

Work history

Customer Service Representative

American Signature Furniture
Fort Myers , USA
10 2022 - Current
  • Maintained up-to-date knowledge, resulting in effective product promotion.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Collaborated with sales team to maximise product visibility and sales.
  • Trained new hires for improved productivity and efficiency on the job floor.

Customer Service Representative

Lynxx
North Fort Myers, USA
08 2020 - 07 2022
  • Participated in team meetings sharing best practices for improving service delivery.
  • Managed high volume of inbound calls, ensuring swift response times.
  • Utilised multi-line telephone systems for efficient call handling.
  • Ensured maximum efficiency by adhering to call centre schedules and targets strictly.

Call Centre Agent

Allorica
Fort Myers, USA
11 2019 - 03 2020
  • Maintained professional demeanour during challenging customer interactions, maintaining calm under pressure.
  • Used targeted questioning techniques to determine customer needs and appropriate support.
  • Handled customer queries focused on first-call resolution.

Education

Diploma -

North Fort Myers High School
1996 - 1999

Skills

  • Professional demeanour
  • Exceptional communication
  • Complaint handling

Timeline

Customer Service Representative

American Signature Furniture
10 2022 - Current

Customer Service Representative

Lynxx
08 2020 - 07 2022

Call Centre Agent

Allorica
11 2019 - 03 2020

Diploma -

North Fort Myers High School
1996 - 1999
Kelly Doyle