Summary
Overview
Work history
Education
Skills
Key Achievements
References
Timeline
Generic

Kelly Donegan

Partick,Glasgow

Summary

Highly skilled professional with a strong background in organisational and time-management skills, exceptional communication and interpersonal abilities. Proven expertise in event planning, relationship building, and project management. Adept at working independently or as part of a team, with a keen eye for detail and the ability to handle multiple tasks simultaneously. Experienced in managing budgets, handling financial documents, and data analysis. Demonstrates initiative, self-motivation, and a result-driven approach to achieving goals. Proficient in sales and negotiation, supervision and team management, networking, data entry and calculations.

Offering strong skills in communication and relationship building. Knowledgeable about market analysis and strategic planning. Ready to use and develop negotiation, leadership, and problem-solving skills.

Overview

9
9
years of professional experience

Work history

Office Manager

Love Harris Holidays
Glasgow
08.2024 - Current
  • Developed robust client relationships for improved business growth.
  • Coordinated promotional campaigns to boost brand visibility.
  • Monitored social media channels, increased brand awareness.
  • Produced high-quality videos using editing software.
  • Kept abreast with latest trends, ensured relevant content creation.
  • Engaged with online communities and influencers, fostering partnerships for content amplification.
  • Website Management & Design
  • Booking System Management
  • Retreat Design & Management

Corporate Fundraiser

Beatson Cancer Charity
Glasgow, Glasgow City
05.2024 - 08.2024
  • Enabled donor engagement by implementing innovative fundraising strategies.
  • Built strong relationships with potential donors for increased funding opportunities.
  • Boosted awareness of organisation's mission with effective communication techniques.
  • Developed compelling proposals to secure funding from corporate entities.
  • Organised charity events, generating corporate interest and support.
  • Led volunteer teams to ensure successful fundraising events.
  • Engaged in networking activities, fostering community partnerships that benefitted the organisation.
  • Collaborated with marketing team to design promotional materials for campaigns.
  • Inspired new supporters to raise money, while maintaining relationships with current supporters.
  • Provided support and supplies to volunteers to successfully carry out duties.
  • Attended business, social and other functions to promote organisation.

Business Development Executive

Essence of Harris
06.2023 - 05.2024
  • Oversee the operations of the store
  • Actively engage in networking to cultivate relationships with potential clients, contributing to the overall success and expansion of the business
  • Curate and execute engaging in-store events
  • Supervise and motivate the store team to drive sales and key performance indicators
  • Assume responsibility for store administration
  • Conduct correspondence related to client requests for information
  • Evaluate available information to validate claims
  • Identify payment amount and processes payments
  • Investigate highly complex claims and determine level of resolution
  • Schedule work for other claims examiners
  • Customer support for fault management and general support for in-house telecommunications products

Associate Claims Examiner

DXC Technology
03.2022 - 06.2023
  • Given supervisory responsibilities to oversee Technicians claim submissions
  • Nominated as best team player DXC Technology Department December 2022

Bridal Stylist/Sales

Wedding Wise Bridal
03.2022 - 06.2023
  • Provide personalised consultation and assistance to brides to be in selecting their wedding dress
  • Expertly guide clients through the bridal gown selection
  • Actively Participate in wedding exhibition representing the boutique, engaging with potential customers, and showcasing our latest collections
  • Capturing social media content at wedding exhibition, and events

Customer Support Technician

Gamma Telecom
06.2019 - 03.2022

Claims Advisor

Direct Line Group
09.2016 - 03.2022
  • Telephone claims handling for motor accident and insurance processes
  • Total loss payments, customer complaints and investigations

Administration Receptionist

Million Dollar Brows
11.2015 - 09.2016
  • Booking of appointments, cash handling, reception and office admin' tasks including posting pre-appointment medical tests, updating social media and general cleaning duties

Sales Advisor

Primark
11.2015 - 09.2016
  • Responsible for Knitwear department, duties include keeping sales floor and display areas tidy and presenting all goods to a high standard
  • Responsible for stock control and manning cash tills

Education

SVQ Level 5 & 6 - SVQ in providing financial services

Direct line Apprenticeship programme

IF1 and IF4 - Certificate In Insurance (CII)

Certificate In Insurance (CII)

Higher - Business Management

St Lukes High School

Higher - Drama

St Lukes High School

Intermediate 2 - Business Management

St Lukes High School

Intermediate 2 - Drama

St Lukes High School

Intermediate 2 - Physical Education

St Lukes High School

Intermediate 2 - Modern Studies

St Lukes High School

Intermediate 2 - English

St Lukes High School

Intermediate 2 - Mathematics

St Lukes High School

Intermediate 2 - French

St Lukes High School

Intermediate 1 - French

St Lukes High School

Intermediate 1 - Biology

St Lukes High School

Skills

  • Strong organisational and time-management skills
  • Exceptional communication and interpersonal skills
  • Event Planning
  • Relationship Building
  • Ability to work independently and as part of a team
  • Detail oriented and able to handle multiple tasks simultaneously
  • Experience in managing budgets and handling financial documents
  • Initiative/self-motivation
  • Networking
  • Result driven
  • Project Management
  • Sales and Negotiation
  • Supervision and Team management
  • Data Analysis
  • Data Entry
  • Calculations

Key Achievements

  • Given supervisory responsibilities to oversee Technicians claim submissions
  • Nominated as best team player DXC Technology Department December 2022
  • Nominated for Apprentice of the Year at Direct Line
  • High call stats percentage rate
  • Working and managing 3 jobs to gain appropriate experience for development
  • Orchestrated seamless in store events, managing all aspects from conceptualisation to execution, resulting in heightened customer engagement and increased foot traffic
  • Achieved significant corporate gifting sales through targeted marketing strategies and personalised client interactions, surpassing sales objectives and cultivating lasting business relationships

References

References available upon request.

Timeline

Office Manager

Love Harris Holidays
08.2024 - Current

Corporate Fundraiser

Beatson Cancer Charity
05.2024 - 08.2024

Business Development Executive

Essence of Harris
06.2023 - 05.2024

Associate Claims Examiner

DXC Technology
03.2022 - 06.2023

Bridal Stylist/Sales

Wedding Wise Bridal
03.2022 - 06.2023

Customer Support Technician

Gamma Telecom
06.2019 - 03.2022

Claims Advisor

Direct Line Group
09.2016 - 03.2022

Administration Receptionist

Million Dollar Brows
11.2015 - 09.2016

Sales Advisor

Primark
11.2015 - 09.2016

SVQ Level 5 & 6 - SVQ in providing financial services

Direct line Apprenticeship programme

IF1 and IF4 - Certificate In Insurance (CII)

Certificate In Insurance (CII)

Higher - Business Management

St Lukes High School

Higher - Drama

St Lukes High School

Intermediate 2 - Business Management

St Lukes High School

Intermediate 2 - Drama

St Lukes High School

Intermediate 2 - Physical Education

St Lukes High School

Intermediate 2 - Modern Studies

St Lukes High School

Intermediate 2 - English

St Lukes High School

Intermediate 2 - Mathematics

St Lukes High School

Intermediate 2 - French

St Lukes High School

Intermediate 1 - French

St Lukes High School

Intermediate 1 - Biology

St Lukes High School
Kelly Donegan