Kelly Collins
Richmond ,Surrey
Summary
Passionate and motivated with strong communication skills and a natural ability to build solid relationships with colleagues and clients. Proactive, positive attitude and embraces work whole heartedly.
Overview
9
9
years of professional experience
Work history
Patient Coordinator & Sales Advisor
Dr Nikita Nirwan (Aesthetics)
Richmond, Richmond upon Thames
2021.06 - Current
- Manage incoming calls to deliver exceptional customer service.
- Update doctors' diary with daily appointments, reminders, and essential details.
- Manage CRM system with efficiency.
- Maintain client confidentiality.
- Develop rapport with new and existing clients to enhance relationships.
- Attain consistently high lead-to-sale conversion rates.
- Stay informed about new products and services to provide accurate and knowledgeable information.
- Upsell treatments, products and packages.
- Dispatch regular mail outs to update clients on new products and offers.
- Meet monthly targets
Personal assistant
11 Little Films
London
2019.01 - 2021.06
- Ensure efficient office operations.
- CEO diary coordination and scheduling.
- Email management and telephone inquiries.
- Coordinated efficient travel logistics for crew.
- Delivered personal assistance to CEOs during overseas business trips.
- Coordinated daily schedules for CEO with meticulous attention to detail.
- Safeguarded confidentiality of documents, guaranteeing secure handling of sensitive information.
Sales Advisor & Patient coordinator
Dr Colin Lyons
London
2016.06 - 2019.01
- Organised Dr Colin's busy diary, balancing personal and professional commitments.
- Manage client bookings.
- Conducted face-to-face consultations evaluating patient needs.
- Upholding high standards of customer care and professionalism.
- Engaging with clients and suppliers through phone and email to cultivate positive relationships.
- Provided reassurance to patients, enhancing their comfort and trust.
- Uphold client confidentiality consistently.
Education
A-Levels - English Language, English Literature, Biology.
Luton Sixth Form
Luton Skills
- Patient relations and communication
- Schedule coordination and organisation
- CRM proficiency
- Optimistic mindset
- Empathetic support
- Effective sales talent
References
References available upon request.
Timeline
Patient Coordinator & Sales Advisor
Dr Nikita Nirwan (Aesthetics)
2021.06 - Current
Personal assistant
11 Little Films
2019.01 - 2021.06
Sales Advisor & Patient coordinator
Dr Colin Lyons
2016.06 - 2019.01
A-Levels - English Language, English Literature, Biology.
Luton Sixth Form