Kelly Collins
Bury St Edmunds,Suffolk
Summary
Dynamic and adaptable professional with a strong foundation in team collaboration and independent work. Proficient in communication across platforms, systems and applications, with a proven track record in process creation and documentation. Skilled in training, mentoring, contract review, drafting, and key account management. Demonstrates market adaptability and empathetic communication to drive business development. Expertise in data analysis, reporting, database administration, and technical product knowledge. Committed to leveraging skills for continued company growth.
Overview
14
14
years of professional experience
10
10
years of post-secondary education
Work history
Client Account Manager
RSM UK
Bury St Edmunds, Suffolk
03.2017 - 11.2025
- Oversaw documentation of processes, ensuring accuracy and currency.
- Created client-friendly release notes to enhance communication with clients.
- Collaborated with developers and testers to stay informed on system changes.
- Provided additional testing functions, gaining comprehensive understanding of processes.
- Consulted with marketing teams to align messaging with company branding.
- Maintained knowledge of payroll and HMRC legislation, tracking updates diligently.
- Delivered comprehensive training for new starters and demonstrated features to business development teams.
- Managed client accounts, fostering satisfaction and retention through strategic engagement.
- Utilised analytical skills to evaluate system performance post-implementation.
- Accomplished seamless system integration with detailed analysis and planning.
- Conducted thorough data migration tasks, resulting in accurate information transfer.
- Oversaw change management procedures for minimal disruption in operations.
- Implemented effective strategies for improved operational performance.
- Created engaging and informative online help files, improving user engagement.
- Streamlined data processing with automation techniques.
- Mitigated risks by identifying and resolving data discrepancies rapidly.
- Presented analytic findings in a clear manner during team meetings, fostered informed decision making within the organisation.
- Improved data quality by implementing structured validation checks.
- Arranged and attended networking events, expanding professional contacts and prospects.
- Collaborated with sales team for achieving shared objectives.
- Achieved client satisfaction by managing key accounts effectively.
- Negotiated contracts to secure profitable deals.
- Established strong rapport with clients through regular communication.
- Handled customer concerns and complaints to resolve issues and build loyalty.
Senior Payroll & Pensions Administrator
Marshall Motor Holding Limited
Cambridge, Cambridgeshire
03.2012 - 03.2017
- Managed monthly payroll for over 4,000 employees, ensuring accuracy and compliance.
- Oversaw administration of board of trustees within pension scheme and Death in Service policy.
- Forged strong relationships with sister companies and various departments to enhance collaboration.
- Trained managers across over 100 dealerships on payroll system and documented procedures.
- Processed employee pay slips and statutory documents efficiently.
- Executed wage processing and deductions while overseeing data entry using payroll system.
- Maintained up-to-date knowledge of tax and deduction legislation changes.
- Provided comprehensive training for all new starters in Payroll and HR department.
Education
B A Honours Degree - English Literature & Media Communications
Cheltenham & Gloucester College of Higher Educations
Cheltenham, Gloucestershire 09.1997 - 06.2000
A Levels - English Literature, Media Studies, Sociology
Waltham Forest College of Further Education
Walthamstow, London 09.1994 - 06.1997
GCSE's - English Literature, Maths, English Language, Double Science, History, Music, Computer Studies, Media Studies
Hackney Free & Parochial Secondary School
Hackney, London 09.1989 - 06.1994
Skills
- Team collaboration and independence
- Communication across platforms
- Systems and applications proficiency
- Process creation and documentation
- Training and mentoring
- Contract review and drafting
- Key account management
- Market adaptability
- Empathetic communication
- Business development
- Data analysis and reporting
- Database administration
- Technical product expertise
Interests
My main hobby is reading, and I have my own Bookstagram account with over 3,000 followers. I review all the books I read and post content regularly. The content includes videos of book reveals, themed photos of book stacks, as well as in-depth reviews of books. I am contacted by independent authors for an open and honest review of their books before they are officially published., I am an avid rugby fan and have been to Twickenham to watch England play but have never made it to a 6 Nations match yet., I love live music and was due to see Aerosmith in Las Vegas in 2020 but this was cancelled due to covid., I also love quizzes, and I was on an episode of The Chase, which was aired in Feb 2023, and won £5,000.
Affiliations
- My main hobby is reading, and I have my own Bookstagram account with over 3,000 followers. I review all the books I read and post content regularly. The content includes videos of book reveals, themed photos of book stacks, as well as in-depth reviews of books. I am contacted by independent authors for an open and honest review of their books before they are officially published. I am an avid rugby fan and have been to Twickenham to watch England play but have never made it to a 6 Nations match yet. I love live music and was due to see Aerosmith in Las Vegas in 2020 but this was cancelled due to covid. I also love quizzes, and I was on an episode of The Chase, which was aired in Feb 2023, and won £5,000.
Timeline
Client Account Manager
RSM UK
03.2017 - 11.2025
Senior Payroll & Pensions Administrator
Marshall Motor Holding Limited
03.2012 - 03.2017
B A Honours Degree - English Literature & Media Communications
Cheltenham & Gloucester College of Higher Educations
09.1997 - 06.2000
A Levels - English Literature, Media Studies, Sociology
Waltham Forest College of Further Education
09.1994 - 06.1997
GCSE's - English Literature, Maths, English Language, Double Science, History, Music, Computer Studies, Media Studies
Hackney Free & Parochial Secondary School
09.1989 - 06.1994