Summary
Overview
Work history
Skills
Custom
Timeline
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Kelly Chambers

Chobham,Surrey

Summary

Customer Service & Office Support Professional with 20+ Years of Experience. Kelly Chambers Reliable, approachable, and highly experienced customer service professional with over 20 years of providing outstanding support in busy office environments. Known for resolving customer issues quickly and empathetically, managing multiple tasks with ease, and maintaining a calm, professional manner under pressure. Combines strong organisational skills with a natural ability to build rapport, both with clients and team members. A proven self-starter and trusted team player, committed to delivering excellent service and smooth day-to-day operations.

Overview

19
19
years of professional experience

Work history

Customer Service Administrator

Dolphin Mobility
Surrey
02.2022 - 07.2025
  • Manage a variety of administrative tasks with efficiency and accuracy.
  • Handle telephone and email enquiries in a professional, articulate, and friendly manner.
  • Liaise confidently with members of the public, clients, internal teams, subcontractors, and manufacturers.
  • Support engineers and surveyors by learning product details and assisting with logistics.
  • Assist the procurement team by supporting new leads and managing existing accounts.
  • Maintain accurate records, assist with scheduling and diary management, ensuring smooth day-to-day operations.
  • Provide support in resolving any issues with direct and business customers.

Personal Assistant (Temporary Contract)

Maxika Homes
Surrey
01.2020 - 01.2021
  • Acted as first point of contact, managing calls, emails, and correspondence.
  • Organised electronic diaries and prioritised Director appointments.
  • Managed travel arrangements and expense processing.
  • Maintained inboxes and drafted personal/business documents.
  • Supported online meetings and ensured team preparedness.
  • Maintained office filing systems and records.
  • Produced reports to deadlines and completed ad hoc tasks.

Deputy Manager

Faith
Woking, Surrey
03.2010 - 05.2020
  • Stock control reporting.
  • High level customer service.
  • Organised staff rotas.
  • Handled daily banking and cash.
  • Set targets and goals for staff.
  • Managed HR issues and payroll.
  • Trained staff on product knowledge.
  • Visual merchandising.
  • Handled customer complaints.
  • Opened and closed store securely.
  • Assisted demobilisation after liquidation.

Receptionist & Facilities Administration

Mace Macro / Asahi UK Ltd
Woking, Surrey
10.2011 - 03.2020
  • Ensured visitor sign-in and issued visitor passes.
  • Issued access passes and parking permits to new starters.
  • Answered switchboard and diverted calls.
  • Managed diaries and meeting rooms.
  • Provided cover for PAs on leave.
  • Organised car services and couriers.
  • Processed incoming and outgoing mail.
  • Reported maintenance and cleaning issues.
  • Liaised with landlords, security, subcontractors, and ensured RAMs were up-to-date.
  • Maintained office stationery and ordering printed materials.
  • Produced monthly catering, post, and access pass reports.
  • Managed staff beer allowance.

Receptionist & Help Desk Coordinator

ISS Facilities Ltd
Woking, Surrey
11.2010 - 08.2011
  • Answered switchboard calls for Woking & London offices.
  • Signed in visitors and contractors and issued passes.
  • Booked meeting rooms and catering.
  • Supported help desk team with issues.
  • Logged and chased facilities maintenance requests.
  • Assisted post room with courier requests.
  • Maintained reception cleanliness.

Sales & Operations Executive

Lastminute.com
Woking, Surrey
05.2006 - 02.2010
  • Proactively serviced clients through inbound and outbound calls.
  • Responded to customer emails and queries.
  • Resolved complaints, escalating as needed.
  • Maintained and enhanced account relationships.
  • Handled booking amendments and cancellations.
  • Quoted and calculated costs per contract.
  • Worked to sales targets and service agreements.
  • Sold holidays to direct and trade customers.
  • Maintained excellent customer service.

Skills

  • Customer Service
  • Communication Skills
  • Interpersonal Skills
  • Highly Organized
  • Ability to Work in a Team
  • Initiative and Problem-solving Abilities
  • Meticulous attention to detail
  • Ability to Work Under Pressure
  • Meeting Deadlines
  • Microsoft Office Proficiency
  • Independently Motivated

Custom

  • Renovating my new home
  • Cooking and trying new cuisines
  • Relaxing with a great crime fiction novel
  • Volunteering for local charities, such as Silver Friends

Timeline

Customer Service Administrator

Dolphin Mobility
02.2022 - 07.2025

Personal Assistant (Temporary Contract)

Maxika Homes
01.2020 - 01.2021

Receptionist & Facilities Administration

Mace Macro / Asahi UK Ltd
10.2011 - 03.2020

Receptionist & Help Desk Coordinator

ISS Facilities Ltd
11.2010 - 08.2011

Deputy Manager

Faith
03.2010 - 05.2020

Sales & Operations Executive

Lastminute.com
05.2006 - 02.2010

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Kelly Chambers