Kelly Chamberlain
Hereford,Herefordshire
Summary
Accomplished professional with expertise in strategic design and facilitation of CIPD accredited Learning and Development programmes, specialising in Levels 3 to 5. Demonstrates proficiency in project management principles, including planning, risk management, and stakeholder engagement. Skilled in coaching and mentoring professionals to integrate knowledge into workplace practice, with a focus on evidence-based training aligned to apprenticeship standards and APM methodologies. Experienced in assessment and quality assurance across vocational pathways, supporting diverse learners including neurodiverse individuals. Committed to learner wellbeing and professional growth through inclusive learning design and behavioural coaching strategies.
Overview
23
23
years of professional experience
Work history
Skills Coach, Professional Services Tutor, Mentor & Trainer
GLP Training
Worcester
03.2023 - 07.2026
- Lead the design and delivery of high impact learning programmes across Leadership and Management, Recruitment, Learning and Development, and Project Management disciplines (Levels 3 to 5 including Level 4 APM).
- Coach and mentor apprentices to integrate theoretical knowledge into practical business and project environments, ensuring alignment with APM, CIPD, and L and D Consultant Business Partner standards.
- Apply structured project management approaches to the planning and delivery of learning programmes, including defining scope, timelines, risks, and success criteria.
- Manage a high performing apprenticeship caseload across Leadership and Management, Coaching Professional, Learning and Development and Project Management standards while consistently achieving learner progress and completion targets.
- Deliver engaging virtual workshops, coaching sessions and one to one reviews that promote reflection, accountability and behavioural change.
- Prepare learners for Gateway, End Point Assessment and Functional Skills achievement through structured coaching and tailored support.
- Ensure compliance with apprenticeship funding rules, safeguarding, Prevent, British Values and Ofsted expectations throughout the learner journey.
- Collaborate with employers, line managers and internal quality teams to maximise learner performance and organisational impact.
- Integrate AI enabled tools and digital learning technologies into coaching sessions and resource development to improve learner engagement and efficiency.
- Conduct one to one developmental sessions, supporting reflective practice, professional growth, and application of project management tools and techniques.
- Support learners in developing competencies aligned to the APM Body of Knowledge, including governance, lifecycle planning, stakeholder management, and risk control.
- Monitor learner progress using data driven approaches, ensuring milestones, off the job requirements, and project-based outcomes are achieved.
- Engage with employers and stakeholders to align learning delivery with organisational priorities, project objectives, and workforce development strategies.
Skills for Life & Business Studies Tutor
Royal National College for the Blind
Hereford
04.2022 - 03.2023
- Created inclusive and differentiated schemes of work to support visually impaired and neurodiverse learners in achieving Functional Skills and vocational qualifications.
- Delivered contextualised learning in communication, enterprise, and employability, embedding soft skills and confidence building.
- Delivered coaching and pastoral support to learners with diverse additional learning needs, promoting confidence, resilience and independence.
- Advocated for accessible learning environments and embedded digital inclusion into delivery practice.
Accounting & Business Skills Assessor/Tutor
Gloucestershire College
Gloucester
09.2021 - 04.2022
- Delivered and assessed Level 2–5 Business and Leadership qualifications, ensuring clear alignment with industry frameworks.
- Delivered Leadership and Management programmes through learner centred coaching approaches that supported workplace application and professional development.
- Supported learners in developing leadership, financial literacy, and problem-solving skills.
- Championed learner independence through coaching techniques and structured feedback.
Commercial Projects & Accounts Manager
Wyvern Flooring
Hereford
09.2021 - 04.2022
- Planned and coordinated commercial flooring projects from initiation through to completion.
- Managed project scope, schedules, budgets and stakeholder expectations to ensure successful delivery.
- Identified and mitigated delivery risks while maintaining quality and customer satisfaction.
- Monitored project performance against key performance indicators and organisational objectives.
- Produced project reports and communicated progress with internal and external stakeholders.
- Applied lessons learned and continuous improvement principles to improve future project delivery.
Hospitality & Customer Service Trainer/Assessor
HIT Training
Alcester
01.2008 - 09.2010
- Delivered apprenticeships across diverse industries with exceptional completion outcomes.
- Supported learners with additional learning needs, using adaptive approaches to maximise inclusion and success.
Disney Trainer – International Cultural Representative Program
Epcot, Walt Disney World
Orlando, Florida
01.2004 - 01.2006
- Delivered cultural and customer service training to new international cast members, ensuring alignment with Disney’s global standards of excellence.
- Facilitated on-the-job learning through demonstration, coaching, and peer mentoring in a fast-paced hospitality and entertainment environment.
- Promoted cross-cultural understanding and teamwork across an international workforce, developing a foundation in experiential learning and world-class guest service.
- Recognised for leadership in training delivery and contribution to Disney’s learning culture.
Education
Level 7 Project Management Qualification (PMQ) - APM
Association for Project Management
MSc - Psychology
University of Worcester
BA (Hons) - Education Studies & English Language
University of Worcester
Level 4 Award - Preparing to Teach in the Lifelong Learning Sector (PTLLS)
Level 3 Certificate - Assessing Vocational Achievement (A1)
Skills
- Strategic design and facilitation of CIPD accredited Learning and Development and Leadership programmes (Levels 3 to 5)
- Application of project management principles including planning, risk management, stakeholder engagement, and delivery within defined scope and timelines
- Coaching and mentoring professionals to embed knowledge into workplace practice and project environments
- Evidence based training delivery aligned to apprenticeship standards, KSB frameworks, and APM methodologies
- Assessment and quality assurance across multiple vocational and project management pathways
- Learning needs analysis, project scoping, goal setting, and progress tracking for measurable development outcomes
- Stakeholder engagement and management across employers, sponsors, line managers, and awarding bodies
- Inclusive learning design supporting neurodiverse, visually impaired, and adult learners
- Monitoring project performance through evaluation, feedback, and continuous improvement cycles
- Leadership and Management Development
- Behavioural Coaching & Learner Engagement Strategies
- Virtual Facilitation, Functional Skills Support, Quality Assurance and Standardisation
- End Point Assessment Preparation
- Safeguarding and Prevent, DfE Apprenticeship Compliance
- AI Enhanced Learning
- Experienced in supporting apprentices and young adults aged 16 and above from diverse social, educational and cultural backgrounds, including neurodiverse learners and those requiring additional support to achieve successful outcomes
- Strong commitment to learner wellbeing, motivation, and professional growth
- Public speaking coaching
Accomplishments
- Successfully manage a diverse apprenticeship caseload exceeding 60 learners across multiple Level 3 to Level 5 apprenticeship standards.
- Supported hundreds of apprentices to successful Gateway and End Point Assessment.
- Designed and contextualised apprenticeship programmes for national employers including Leadership, Learning and Development and Project Management.
- Recognised by Ofsted for outstanding learner engagement and high quality teaching.
- Developed innovative digital learning resources that improved learner engagement, retention and achievement.
- Extensive experience supporting learners with additional learning needs through inclusive coaching approaches.
Professional Practice
- Extensive experience supporting learners through Gateway and End Point Assessment.
- Experienced in managing apprenticeship compliance, learner progression and employer engagement.
- Strong knowledge of apprenticeship funding requirements, safeguarding, Prevent, British Values and quality assurance.
- Passionate about inclusive learning and supporting learners with additional learning needs.
- Confident using AI and digital technologies to enhance coaching, resource development and learner engagement.
Professional Highlights
- Delivered more than 500 hours of professional coaching across Leadership, Management, Learning and Development and Project Management apprenticeships.
- Supported learners from enrolment through to successful Gateway and End Point Assessment.
- Successfully manage large apprenticeship caseloads while maintaining high standards of learner engagement and achievement.
- Designed employer specific apprenticeship programmes aligned to organisational objectives.
- Recognised for innovation in digital learning, AI supported resource development and learner engagement.
- Trusted by employers to deliver workforce development that improves organisational capability.
- Extensive experience supporting neurodiverse learners and learners requiring additional learning support.
References
References available upon request.
Timeline
Skills Coach, Professional Services Tutor, Mentor & Trainer
GLP Training
03.2023 - 07.2026
Skills for Life & Business Studies Tutor
Royal National College for the Blind
04.2022 - 03.2023
Accounting & Business Skills Assessor/Tutor
Gloucestershire College
09.2021 - 04.2022
Commercial Projects & Accounts Manager
Wyvern Flooring
09.2021 - 04.2022
Hospitality & Customer Service Trainer/Assessor
HIT Training
01.2008 - 09.2010
Disney Trainer – International Cultural Representative Program
Epcot, Walt Disney World
01.2004 - 01.2006
Level 3 Certificate - Assessing Vocational Achievement (A1)
Level 4 Award - Preparing to Teach in the Lifelong Learning Sector (PTLLS)
BA (Hons) - Education Studies & English Language
University of Worcester
Level 7 Project Management Qualification (PMQ) - APM
Association for Project Management
MSc - Psychology
University of Worcester