Kelly Butler
Tiverton,Devon
Summary
Dedicated professional with expertise in customer service and cash handling, demonstrating patience and composure in high-pressure environments. Proficient in restaurant etiquette and dietary requirements understanding, ensuring exceptional guest experiences. Skilled in fair conflict resolution, aiming to advance within the hospitality industry while maintaining a commitment to quality service. Although my work history is based on customer service and hospitality, I am very keen to work with children in schools. I feel I have an empathy and understanding of young minds and would love a position that helps make a difference.
Overview
9
9
years of professional experience
Work history
Waitress
Globe inn
Sampford Peverell, Devon
01.2022 - 10.2024
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Enhanced guest satisfaction through attentive and prompt service.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Managed table settings for enhanced dining experience.
Barmaid/Cleaner
Prince Of wales
Holcombe Rogus, Devon
02.2019 - 12.2021
- Operated till, handled cash accurately whilst balancing receipts at end of shift.
- Ensured timely service by managing drink orders during peak hours efficiently.
- Enhanced bar efficiency by keeping work areas clean and well-stocked at all times.
- Boosted sales with upselling techniques on premium spirits and cocktails.
Barmaid/Waitess
Globe Inn
Sampford Pevrell, Devon
05.2017 - 01.2019
- Demonstrated versatility, adapting to different roles as required during shifts.
- Improved customer engagement by maintaining a friendly and approachable demeanour.
- Learned extensive beverage menu quickly to make recommendations based on customer preferences.
- Checked identification to prevent underage drinking in compliance with legal requirements.
Office administrator
Globe Inn
Sampford Pevrell, Devon
09.2015 - 04.2017
- Enhanced team efficiency for seamless workflow management.
- Prepared reports meticulously for accurate record-keeping purposes.
- Maintained clean and organised workspace through regular upkeep activities.
- Ensured smooth functioning of the office with regular equipment checks.
Education
Online grooming,prevention,Intervention and response.
The National College
FGM
The National College
Prep to work in schools
Weston College
Skills
- Patience and composure
- Restaurant etiquette familiarity
- Fair conflict resolution
- Dietary requirements understanding
- Cash handling
- Customer Service
Timeline
Waitress
Globe inn
01.2022 - 10.2024
Barmaid/Cleaner
Prince Of wales
02.2019 - 12.2021
Barmaid/Waitess
Globe Inn
05.2017 - 01.2019
Office administrator
Globe Inn
09.2015 - 04.2017
Online grooming,prevention,Intervention and response.
The National College
FGM
The National College
Prep to work in schools
Weston College