Kelly Brown
Wallyford,East Lothian
Summary
Accomplished professional with extensive expertise in inventory management, data analysis, and risk assessment. Demonstrates strong skills in sales KPI management, staff training and development, and cultural awareness. Proven ability to enhance brand loyalty and optimise business operations through strategic planning and resource allocation. Adept at network engagement, active listening, and resilience under pressure. Committed to operational excellence with a focus on change management, security procedures, and quality control enforcement.
Seasoned professional in retail management with focus on driving sales and improving store operations. Specialise in transforming underperforming outlets into high revenue generators by refining processes and motivating teams. Possess unique skills in strategic planning and team leadership to enhance customer experience and maximise profitability.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Store manager
Iceland
Haddington, East Lothian
08.2024 - Current
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Facilitated smooth checkouts by maintaining efficient till operations.
- Pursued new business opportunities by forging strong networks and contacting potential buyers.
- Streamlined operations to maximise efficiency and minimise waste.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Developed a team-oriented environment by implementing effective leadership strategies.
- Maintained an organised stock room for easy accessibility of goods.
- Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Maintained detailed and current records of inventory, personnel activities and business finances.
- Oversaw business staffing and training, building successful, customer-focused team.
- Created seasonal sales plans with varying stock and promotional strategies.
- Assisted customers in locating products around the shop floor promptly.
- Established clear budgets with sound controls to keep business operating with optimum finances.
- Implemented promotional displays to increase product visibility and sales.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Enforced service standards to maintain establishment reputation for excellence.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Coached underperforming employees improving their job performance significantly.
- Monitored and updated stock levels and inventory databases.
- Displayed energy and enthusiasm in fast-paced environment.
- Supported team by demonstrating respect and willingness to help.
- Oversaw daily operations to achieve high productivity levels.
- Conducted intensive safety audits and investigated reported issues, accidents and near-misses.
- Served customers to drive sales and deliver top-quality experiences.
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
Store manager
Iceland
Musselburgh, East Lothian
01.2018 - 08.2024
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Facilitated smooth checkouts by maintaining efficient till operations.
- Pursued new business opportunities by forging strong networks and contacting potential buyers.
- Streamlined operations to maximise efficiency and minimise waste.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Developed a team-oriented environment by implementing effective leadership strategies.
- Maintained an organised stock room for easy accessibility of goods.
- Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Maintained detailed and current records of inventory, personnel activities and business finances.
- Planned logistical operations for safe transportation, storage and sale of goods.
- Oversaw business staffing and training, building successful, customer-focused team.
- Created seasonal sales plans with varying stock and promotional strategies.
- Assisted customers in locating products around the shop floor promptly.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Established clear budgets with sound controls to keep business operating with optimum finances.
- Implemented promotional displays to increase product visibility and sales.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Enforced service standards to maintain establishment reputation for excellence.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Coached underperforming employees improving their job performance significantly.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Coordinated holiday promotions successfully whilst managing regular duties simultaneously.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Served customers to drive sales and deliver top-quality experiences.
- Conducted intensive safety audits and investigated reported issues, accidents and near-misses.
- Oversaw daily operations to achieve high productivity levels.
- Supported team by demonstrating respect and willingness to help.
- Displayed energy and enthusiasm in fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Generated Key Performance Indicator reporting to drive better performance.
Education
GCSEs -
Ross High School
Tranent 08.1995 - 05.1998
Skills
- Inventory management expertise
- Data analysis
- Risk Assessment
- Sales KPI management
- Staff training and development
- Cultural awareness
- Brand loyalty development
- Business acumen
- Resource allocation
- Network engagement
- Active listening
- Resilience under pressure
- Change management
- Security procedures
- Quality control enforcement
- Store layout planning
- Store security measures
- Time efficiency
- Loss prevention strategies
- Operational optimisation
- Time-management
- Sales promotion implementation
- Budget supervision
- Sales forecasting
- Process Improvement
- Merchandising expertise
- Health and Safety regulations
- Conflict Resolution
- budgeting acumen
- Customer service orientation
- Emotional intelligence
- Inventory management
- Team building skills
- Ethical decision making
- Risk Management
- Store operations efficiency
- Multitasking proficiency
- Project Management
- Communication effectiveness
- Persuasive communication
- Customer service excellence
- Relationship-building
- Multi-Channel retailing
- Process optimisation
- Initiative taking
- Staff rota arrangement
- Merchandising plan execution
- Strategic planning
- Financial reporting
- Stress management
- Team motivation
- Decision making
- Customer service skills
- Relationship Management
- Resourcefulness
- POS system operation
- Safety consciousness
Affiliations
- Spending time with my family, husband and two daughters.
Timeline
Store manager
Iceland
08.2024 - Current
Store manager
Iceland
01.2018 - 08.2024
GCSEs -
Ross High School
08.1995 - 05.1998
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