Kelly Britten

When I started at CP Media, I was in the Operations team, but assisted the Marketing department with there data cleansing and sending out campaigns. I then moved back into the Operations Department and helped with orders from new clients, sorting artwork out and liaising with our design team. Once approved we would have to get Council approval and then organise to go to print and installation of the campaign. I then assisted the Finance Team as I had started to do my AAT, which worked perfectly and started dealing with order processing and invoicing the clients. I then choose to move into the Finance team permanently and started doing the role of Accounts Assistant/Purchase Ledger, where my role has expanded and consists of:

• Processing supplier invoices for 3 companies
• Cross checking PO numbers
• Bank reconciliation x 5 banks
• Posting payments - both credits and debits
• Weekly payments runs
• Credit Card x4
• Company expenses
• Prepayments/Accruals/Journals
• Monthly month end check for all companies
• Liaise with suppliers/client
• Overseeing Credit Control with monthly meetings and helping out
• Dealing with 4/5 different emails inbox's
• Payroll for up to 70 people including subcontractors
• PAYE payments
• Pensions
• Part of the Social Committee also, where we organise events every quarter and they range from local gatherings, activity days including farm activities, races, Christmas parties.

My main responsibilities are:

• Supervising 2 Sales Administrators and overseeing work, checking quotes, orders, queries, 1:1s etc.
• Supporting the UK Sales Representative and European Account Manager in assisting customers, dealing with product ordering and providing purchase quotes.
• Actioning enquires, general orders, concerns, deliveries, faulty items and guidance on products & resets.
• Data checking of all orders inputted onto SAGE for accuracy e.g. prices, dispatch dates, codes.
• Creating invoices and producing delivery tickets.
• Co-ordinating the dispatch team and test department, advising of daily dispatches and requirements.
• Arranging and co-ordinating pallet stocks, comparing quotes and gathering certificate of origin.
• Producing weekly and monthly planning reports to track dispatch and delivery dates.
• Analysing and comparing product reports, e.g. most/least popular products, comparisons of customer purchases vs warranty issues.
• Checking new and old drawings, using Illustrator, to confirm they can be done and that the details are up to date, including the codes and that they match what has been ordered on SAGE.
• Dealing with Distributors, direct purchases and engaging with International customers, planning and hosting site visits.

I worked as a medical secretary, and my role comprised of:

• Communicating with patients, face to face, over the phone, resolving issues and dealing with requests.
• Referring patients to hospitals and clinics and chasing appointments for patients.
• Producing reports for Insurance Companies requesting Patient information.
• Communicating with senior consultants and secretaries regarding patient information.
• Managing the volume of incoming/outgoing emails and queries and arranging monthly meetings for GPs, Consultants, Health Visitors etc.
• Updating and maintaining the practice/surgery website and the newsletter.

My role for R Farrell included:

• Running the office on a day to day basis, including staff training.
• Negotiating new jobs, securing dates to commence work, as well as organising the delivery of materials.
• Preparing client quotes and following them up.
• Invoicing the jobs to commercial and domestic clients.
• Organising the site Health & Safety paperwork and any issues that needed resolving.
• VAT returns and Sage accounts systems.

I joined JCT and went into the Service department, providing excellent customer service.  I checked vehicles in and out for reps and dealt with pricing of vehicle repairs and taking payments.  I later progressed to Senior Advisor and then Assistant Service Manager, where I dealt with resolving customer issues, chasing debtors and producing monthly reports to track profit and monthly targets.

I joined CD Bramalls in the car sales department, where I negotiated deals with customers, handled customer road tests and organised their finance.  I arranged contracts, handled financial transactions and liaised with the Service & Parts Departments.  I looked for new stock (new & used) and redesigned the showroom and was responsible for updating the company website.