Kelly Brightwell

I opened my clothing boutique almost 2 years ago ow which I love. I have a passion for clothes and sPending money so making money at the same time was a smart business move for me.

• Oversaw budget management to keep to financial targets.
• Enhanced new product awareness by posting engaging images to company websites and social media accounts.
• Tracked industry and consumer trends to identify opportunities to boost sales.
• Applied digital marketing tactics to drive business growth and awareness.
• Ran social media accounts to promote the brand
• Buy & sell stock

During my time at Park Heath I assisted with the renewals manager in the day to day administration around tenancy renewals, this included but was not limited to,

- Drawing up & issuing extension agreements

-Chasing landlord & tenants daily

- Negotiating new term agreements

I spent almost 10 years within the Juiceplus franchise building an online franchise. We provided the world with heath products which in turn I would receive a commission based salary only. I built a n incredible, successful business singe handedly, which within 2 years was hitting half a million pound in revenue per month as a team lead by me.

I had a team of over 2000 people in which I would provide training calls via zoom. I had scripted everything they would need to be successful for a ready made business. I set up & managed an online support/team group for additional training and also a support group for our client.

• Trained and mentored team members to cultivate cohesive leadership team.
• Interpreted underlying risks, business needs, client requirements.
• Generated and achieved regional revenue goals, exceeding targets within company growth strategies.
• Hit the top position in the companies structure within 2 years
• Provided customers with outstanding service, extending relationships for future business opportunities.
• Maintained technical documentation, report running, I set up run rates for the team and many more training resources.
• Advertised job vacancies through social media platforms as well as showcasing our product range
• Hitting personal targets and team targets consistently
• Directed effective exercise programmes and training strategies, bolstering individual and team performance.
• Adapted coaching and leadership styles to suit individual needs for maximised results
• Maintained pipeline of prospective customers and networked to identify new opportunities.
• set incentives for the team to motivate

I was employed at Verex as a sales person but very quickly was promoted to sales team leader due to my skills and always meeting my targets. I ran a team of 10 sales professionals whose job it was to call potential clients to sell them high spec car insurance for Landrover & Jaguar.

• Recruited and mentored high-performing sales team.
• Performed cold-calling and follow-ups with leads to secure new revenue.
• Monitored sales performance, reporting on conversion and churn rates to identify areas of improvement.
• Reach my own personal sales targets as well as meeting the team targets

• During my time at FCAS I ran a sales team of 15. Our job was to cold call potential clients to see if they had PPI and if we could assist with claiming it back for them.
• My duties would include but not limited to,
• Mentored high-performing sales team.
• PPI
• Manage individual workload of complaints from start to completion
• Performed cold-calling and follow-ups with leads to secure new revenue.
• Monitored sales performance, reporting on conversion and churn rates to identify areas of improvement.
• Respond to each case within an appropriate time frame.
• Producing written responses & liaise with customers and third parties over the phone.
• Processed inbound customer calls promptly to meet call-handling timeframe targets.
• Provided claims advice to clients, managing expectations and explaining claims processing timelines.
• Achieved positive claim outcomes through careful case management.